Why IBM is providing IBMers MACs vs PCs and how we did it - improving employee engagement, productivity, and satisfaction while saving a lot of money. This initiative reimagined the helpdesk process and experience leveraging enterprise social (IBM Connections).
4. WHAT WE MEASURE – MAC VS PC
Ratio/of/support/staff/to/supported/employees
Workstation/cost/per/user
Depreciation/cost/per/year///residual value
Deskside labor/costs/due/to/backup/restore/re*image
Number/of/help/desk/calls/tickets
Number/of/battery/replacements
Cost/of/creating/Windows/ images/vs/Standard/MacOS
Cost/of/hard/disk/encryption
Cost/of/Anti*virus software
Cost/to/cascade/machines/between/employees