Disaster Risk Management in the Information Age

Disaster Risk Management in the Information Age ICT, Disaster Risk Assessment, Mitigation, and Reduction Transforming the Business of Public Safety & Security Andrew S. Levy IBM Corporate Service Corps Fellow [email_address]

Overview
Disasters Happen – Corporate Response
Lessons Learned From a Developing Region
Technical Maturity
Collaboration and Web 2.0
Plans, Information Requirements and Sources
Modeling and Simulation
Technology Vision and Integrated Solutions
Enterprise Services / SOA Framework
Case Studies / Client Examples
Questions

“ IBM has a tradition of responding whenever there’s a disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”
Robin Willner
Vice President
IBM Global Community Initiatives

Free & Open Source (LAMP) application from community led by Lanka Software Foundation, Sri Lanka
Modules include Organization registry, Request Management system, Shelter registry, Missing Persons registry, etc.
IBM has deployed Sahana in collaboration with Lanka Software Foundation in recent disaster response efforts:
Earthquake in Pakistan (August 2005)
Earthquake in Peru (August 2007)
Earthquake in Sichuan province, China (May 2008)
Flooding in Bihar State, India (August 2008)
Sahana Disaster Management System

Mitigation and Reduction Requires Training and Exercise

With Focus on Cultural Awareness, Environment and Change

ICT Can Be Core To The Solution, But Creates Challenges
Effective public safety incident response and management requires coordination and information sharing in the field among multiple responder agencies. Non-governmental organizations (NGOs) and commercial enterprises face similar challenges when major disruptive or catastrophic incidents occur.
Incident response and scene management is often hampered by the inability of mobile responders from different organizations to communicate.
Major highway traffic incidents
Train or aircraft crashes
Multi-alarm fires
Hazardous materials spills
Contagious disease outbreaks
Extreme weather events
Earthquakes
Hostage situations
Terrorist attacks

Text messaging
Access to federated data sources
Basic incident management
Instant Collaboration Solutions enable secure interoperability among government and commercial incident response organizations by providing the following functions to both mobile and office-based personnel
Translating out-dated technology into business value Solutions Include Instant Collaboration and Web 2.0
Low total cost of ownership (TCO)
Minimal impact upon existing IT investments
Open, scalable, modular Web-based architecture
Extensive use of commercial off-the-shelf software (COTS)
Solid security with role-based authorization
Custom design, integration, delivery and support
One-to-one, one-to-many, and many-to-many communications over various networks and end-user devices

Secure Wireless Infrastructure System
On demand solution deployable at short notice, regardless of location
Key in Disaster Recovery plan after a natural event or terrorist attack
Enables Emergency Services to manage and coordinate their response effectively
Provides an On-Demand high speed data network to remote locations or during crisis where local communications are non existent or have been temporarily impaired
Wide Area Reach back to the Internet and/or Agency Intranet
Wireless Local Area connectivity for onsite Servers, Laptops and handheld devices
Secure Voice Services
Support for legacy protocols and data services
Exportable End-to-End encryption

Technology can provide critical information far beyond traditional monitoring for a wide range of practical usage, with flexibility and control .
Information is useful before , during , and after a reported incident or response.
Awareness of conditions reported, developing, or to be monitored
Response with tactical video information to augment radio communications
Speeds Investigation after a reported incident
Evidence to support prosecution, with strict security and chain of custody – increased conviction rates, reduces litigation claims
Effective Decisions  to Reach Virtually Anywhere  to Work Smarter Tools that Matter

Dynamic, Living Plans
Plans in the form of static documents are ineffective
Plans must be maintained as evolving, actionable information environments
Planning environment must transition seamlessly into command and control environment
Multi-Agency Coordination

Key Challenge - Information is Scattered Law Enforcement Data Exchanges Criminal Justice, Corrections Agencies Regional Centers of Operations Federal, Regional, Homeland Security Fire Dept, Early Responders, Other Disciplines Information Requirements

Enabling the Possibilities We must collect, integrate, and analyze the scattered pieces of data and information required to assemble the big picture

Modeling and Simulation Deep Thunder – Forecasts for Weather-Sensitive Operations
Problem : weather-sensitive business operations are often reactive to short-term (3 to 36 hours), local conditions (city, county, state) due to unavailability of appropriate predicted data at this scale
Energy, transportation, agriculture, insurance, broadcasting, sports, entertainment, tourism, construction, communications, emergency planning and security warnings
Solution : application of reliable, affordable, weather models for predictive & proactive decision making & operational planning
Numerical weather forecasts coupled to business processes
Products and operations customized to business problems
Competitive advantage -- efficiency, safety, security and economic & societal benefit

Networked Video - Wide Range of potential placements of Networked Video for Public Safety Streets, Roadways, Public Spaces Schools Effective Information Command Buses Public Safety Vehicles Personnel

IBM developed innovative camera enclosures and installations
Network Edge Kit
Flexibility in configuration, upgrades, visibility and maintenance
Camera and sensors are independent of communications equipment and can be remotely mounted
Upgrade to wireless: WiFi or Mesh
Antenna mounted with either camera or communications

“ Who is Who?” Recognizes the single identity who is made up of multiple records Mr. Joseph Carbella 55 Church Street New York, NY 10007 Tel#: 212-693-5312 DOB: 07/08/66 SID#: 068588345 DL#: 544 210 836 Mr. Joe Jones APT 4909 Bethesda, MD 20814 Tel#: 978-365-6631 DOB: 09/07/66 Mr. Joe Carbello 1 Bourne St Clinton MA 01510 TEL#: 978-365 - 6631 DL#: 544 210 836 DOB: 07/09/66 Mr. Joey Carbello 555 Church Ave New York, NY 10070 Tel#: 212-693-5312 DL#: 544 210 836 PPN#: 086588345 Close match Exact match

Single Sign On Role Based Personalization Customization Navigation Security Integration on the Glass Operations Planning Incident Management Mapping People Finder Live Feeds Collaboration

Overview Overview Live chat See cameras on map Situational Awareness and Collaboration Real-time video with captions Awareness Live video feeds

Service Discovery Services Enterprise Service Management Services SOA Foundation – Accelerator Common Enterprise Services Enabled by IBM SOA Planning & Preparedness Services (Virtual Agility Corp) Incident Management Services (NC4 Corp) Decision Support Services (ThoughtWeb Corp) School Planning Services (SafePlans Corp) 3D Digital Building Services (Archaio Corp) ISV Services Geo Spatial & Situational Awareness Services (ESRI Corp) Radio Connect Services (KITS Corp) Network Services (CISCO Corp) Mass Alert Notification Services (Amatra Corp) Radio & System Technologies (Motorola Corp) Service Service Service Service Service Service Service Messaging Services Service Mediation Services Service Collaboration Services (Video Conf, Chat, Whiteboard etc.) Service Security Services (Secure Access, TIM, TAM, Single Sign On, DataPower) Service Service Service Service Service Service Enterprise Service Bus

Case Study: Child Abduction With Crime Information Warehouse 4 year old male abducted while he was with a babysitter and his mother was at work. The former babysitter came by and took the child claiming she had permission from the mother. Without Crime Information Warehouse Full Court Press: Police establish a task force and initiate investigative canvasses … the hours pass Prior to initiating a full court press the squad detective calls for assistance. The suspects id is entered in the system, which produces 7 names, 7 addresses, 3 DOB’s, & 6 SS numbers. Investigators easily find common denominator and locate the child and the suspect.

Connecting the Dots on 9 Holdups in 4 Boroughs - New York Times; November 12, 2006 9 robbery incidents across 4 boroughs …hold ups miles apart … a clever strategy 3 robbers; rental car, 2 chrome plated handguns, Always a mapped escape route … Faces covered with stockings and masks. Citywide patterns across boroughs were hard to detect. “We’ve had incidents where it’s taken time, more time, to identify a citywide pattern,” said Police Commissioner Raymond W. Kelly. The Last Robbery: The men fled the CVS, an employee called 911,and an alert was sent out across the police radio. Teams of detectives were waiting for them. The robbers got tangled in their predictable pattern. “ They charged us with all those robberies, but they caught us with one,” Mr. Belcon said.

“… Comprehensive, highly relevant, instantaneous information… transforming the way we solve crimes…” “… Shorty…” (a nickname) Recent Summons Known Addresses Relationships of Interest Parolees In Vicinity Suspect 1 Positive ID Suspect 2 Positive ID Arrests & Linkage to Crimes in Other Precincts Previous Arrests Information in context, in the hands of detectives, at the scene… (a tatoo)

Operation Golden Guardian 2007 (ARNORTH & State of California EMA) Benefits
Deploy response capabilities
Locate resources
Improve planning capabilities
Develop training scenarios
Achieve interoperability and synchronization between 45 public agencies to include the US Army (ARNORTH) and the California State and Local Emergency Response Agencies and Command Centers.
Industry: Government
Solution: Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security
Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments
Project Overview Disaster Preparedness Challenge
Location: California State (4 Locations)
Facts: San Diego, San Francisco, other
System Facts: 200+ concurrent users responsible for Government man-made and natural disaster management.
Both ARNORTH and California participating agencies wanted a common operating picture that showed a fused common operating picture across agency lines so that agencies could see the big picture - :On one sheet of music”.
Improve accuracy
Provide timely decision support
Develop contingency plans
Manage field data in real time

Gauteng Disaster Management Center GERIS Gauteng Emergency Information Resource Services Benefits
Deploy response capabilities
Locate resources
Improve planning capabilities
Develop training scenarios
The Gauteng Province is exposed to an array of hazards that can threaten livelihoods and damage critical infrastructures. The Province will also be hosting the 2010 FIFA World Cup Games.
Solution: I3 Framework – Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security
Project Overview Business Challenge South Africa
Location: South Africa, Province of Gauteng
Facts: Largest cities Johannesburg and Pretoria, Population 9,688,100
System Facts: 200 concurrent users responsible for Government man-made and natural disaster management.
The local government needed a real time Common Operating Picture and interoperability for its command center and officers in the field to prepare for emergencies and support emergency operations
Improve accuracy
Provide timely decision support
Develop contingency plans
Manage field data in real time

State of Missouri MERIS Missouri Emergency Resource Information System Benefits
Event management regardless of scope and scale
A common operating picture
Support for private and public resource and asset management functions
Integrated credentialing tools
Minimization of redundant data input
Public Safety Needs: Incident Management, Resource Tracking, Communications, Asset Request Processing for:
Local City Public Safety Officials
Local County Public Safety Officials
All State Agencies
Private Support Organizations
All Hazards & Disciplines: Police, Fire Emergency, Medical, HAZMAT, Intelligence, Public Health & Pandemic
Solution: I3 Framework – Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security
Project Overview Business Challenge United States
Location: United States, State of Missouri
Facts: Population 5,842,713. 114 counties and one independent city (St Louis).
System Facts: 400-600 concurrent Users, High Availability - Clustered Failover Design, NIMS compliant
Geo-mapping options with a network link to a GIS data warehouse encompassing geo-data and aerial photography of the entire state
Templates for planning, operations, resources, finance and intelligence functions
Reports for current situation to include real-time weather and weather forecasting tools

Best Practices and Lessons Learned
Networked security technologies significantly improve operational efficiency and reduce cost
The days of standalone solutions are history
The business requirements and the existing assets and infrastructure should drive the design
Re-use or additional functionality that can be done with current assets
Integration and interoperability are operational necessities
Think across organizational boundaries
With what existing systems will you need to integrate? SOA?
With what other agencies or systems will you need to share information?
Think long term
There will be changes; how can you prepare so that they can be made with minimal impact on your operations? Who will host?
How will the systems be supported and maintained and at what cost?

Additional Information citizencorps.blogspot.com www-03.ibm.com/industries/government/doc/jsp/indseg/all/f/index.jsp?re=gihome67gov Andrew S. Levy IBM Corporate Service Corps Fellow [email_address] Reaching over 13,000 people in over 1,400 cities in over 75 countries in 12 months.

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Disaster Risk Management in the Information Age

by global on Oct 27, 2008

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Disaster Risk Management in the Information Age — Presentation Transcript