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Communication skills
     Prepared by
 Prof. /Hemdan Mahmoud

         2013
Introduction

Presentations and reports are
ways of communicating ideas and
information to a group. But unlike
a report, a presentation carries
the speaker's personality better
and allows immediate interaction
between all the participants.
A good presentation
 has:

1- Content - It contains
 information that people need.
2-Structure - It has a logical
 beginning, middle, and end. It
 must be sequenced and paced
 so that the audience can
 understand it.
3-The voice is
 probably the most
 valuable tool of the
 presenter. It
 Carries most of the
 content that the
 audience takes
 away.
One of the oddities of speech
 is that we can easily tell
 others what is wrong with
 their voice, e.g. too fast, too
 high, too soft, etc., but we
 have trouble listening to and
 changing our own voices.
4-Tone : The characteristics
 of a sound. An airplane has
 a different sound than leaves
 being rustled by the wind. A
 voice that carries fear can
 frighten the audience, while
 a voice that carries laughter
 can get the audience to
 smile.
.
5-Pitch : How high or low a
 note is. Pee Wee Herman has
 a high voice, Barbara Walters
 has a moderate voice, while
 James Earl Jones has a low
 voice
6-Pace : This is how long a
 sound lasts. Talking too fast
 causes the words and
 syllables to be short, while
 talking slowly lengthens
 them. Varying the pace helps
 to maintain the audience's
 interest.
7-The Body
People not only listen to you,
 they also watch you. On the
 other hand, displaying good
 posture tells your audience
 that you know what you are
 doing and you care deeply
 about it..
•   8-Eye contact : Speakers
    who make eye contact open
    the flow of communication
    and convey interest &
    concern.
9-Facial Expressions :
 Smiling is a powerful cue that
 transmits happiness,
 friendliness, warmth, and
 liking. So, if you smile
 frequently you will be
 perceived as more likable,
 friendly & warm.
10-Gestures : If you fail to
 gesture while speaking, you
 may be perceived as boring
 and stiff. A lively speaking
 style captures attention,
 makes the material more
 interesting, and facilitates
 understanding.
Some good traits of effective
        listeners
:Spend more time listening
 than talking (but of course, as
 a presenter, you will be doing
 most of the talking).
Do not finish the sentence of
 others.
Do not answer questions with
 questions.
Aware of biases. We all have
 them. We need to control
 them.
Never preoccupied with your
 own thoughts when others
 talk.
 Let the other speaker talk. Do not
  dominate the conversation.
 Plan responses after others have
  finished speaking...NOT while
  they are speaking. Their full
  concentration is on what others
  are saying, not on what they are
  going to respond with.
Provide feedback but do not
 interrupt incessantly.
Analyze by looking at all the
 relevant factors and asking
 open-ended questions.
. Speak clearly and loudly
 enough for all to hear
Be prepared
The most value advice
Be prepared
Watch your language
Deal with uncertainty
Be an active listener
Respond, don't "re-act
Give feedback
THANK YOU

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Communication skills

  • 1. Communication skills Prepared by Prof. /Hemdan Mahmoud 2013
  • 2. Introduction Presentations and reports are ways of communicating ideas and information to a group. But unlike a report, a presentation carries the speaker's personality better and allows immediate interaction between all the participants.
  • 3. A good presentation has: 1- Content - It contains information that people need.
  • 4. 2-Structure - It has a logical beginning, middle, and end. It must be sequenced and paced so that the audience can understand it.
  • 5. 3-The voice is probably the most valuable tool of the presenter. It Carries most of the content that the audience takes away.
  • 6. One of the oddities of speech is that we can easily tell others what is wrong with their voice, e.g. too fast, too high, too soft, etc., but we have trouble listening to and changing our own voices.
  • 7. 4-Tone : The characteristics of a sound. An airplane has a different sound than leaves being rustled by the wind. A voice that carries fear can frighten the audience, while a voice that carries laughter can get the audience to smile. .
  • 8. 5-Pitch : How high or low a note is. Pee Wee Herman has a high voice, Barbara Walters has a moderate voice, while James Earl Jones has a low voice
  • 9. 6-Pace : This is how long a sound lasts. Talking too fast causes the words and syllables to be short, while talking slowly lengthens them. Varying the pace helps to maintain the audience's interest.
  • 10. 7-The Body People not only listen to you, they also watch you. On the other hand, displaying good posture tells your audience that you know what you are doing and you care deeply about it..
  • 11. 8-Eye contact : Speakers who make eye contact open the flow of communication and convey interest & concern.
  • 12.
  • 13. 9-Facial Expressions : Smiling is a powerful cue that transmits happiness, friendliness, warmth, and liking. So, if you smile frequently you will be perceived as more likable, friendly & warm.
  • 14. 10-Gestures : If you fail to gesture while speaking, you may be perceived as boring and stiff. A lively speaking style captures attention, makes the material more interesting, and facilitates understanding.
  • 15. Some good traits of effective listeners :Spend more time listening than talking (but of course, as a presenter, you will be doing most of the talking). Do not finish the sentence of others.
  • 16. Do not answer questions with questions. Aware of biases. We all have them. We need to control them. Never preoccupied with your own thoughts when others talk.
  • 17.  Let the other speaker talk. Do not dominate the conversation.  Plan responses after others have finished speaking...NOT while they are speaking. Their full concentration is on what others are saying, not on what they are going to respond with.
  • 18. Provide feedback but do not interrupt incessantly. Analyze by looking at all the relevant factors and asking open-ended questions. . Speak clearly and loudly enough for all to hear
  • 20. The most value advice Be prepared Watch your language Deal with uncertainty Be an active listener Respond, don't "re-act Give feedback