skill development tips

11. Tips for becoming a better listenser
1.Do not interrupt.
2.Do not jump to conclusions.
3.Do not judge the speaker.
4.Take notes to hold request.
5.Ask questions.
Characteristics of assertive communication
1.Eye contact:demonstrates intrest,shows sincerity.
2.Body posture:congruent body language will improve the significance of the
message.
Voice:a level,well modulated tone is more convincing and acceptable,and is
not intimidating.
3.gestures:appropriate gestures help to add emphasis

12. Thank you