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Hawaii Tech Support
Office on the Road
Stanley Lau
Principal Consultant
slau@hitechsupport.net
Technology/Media
 Lifestyle buyers who embrace
technology
 Clients and partners expect timely
responses and ready answers
 Through technology Buyers and Sellers
are researching through IDX and
RETS websites
Questions?
 Email to
learn@hitechsupport.net
 Twitter: @HawaiiTechS
Today’s Outline
 Hardware – Mobile Devices, Printing
 Software/Productivity Tools
 Computing Tips
 Questions and Answers
Hawaii Tech Support
Mobile Hardware
Selecting the right mobile device(s)
Ultrabooks/Laptops Tablets
SmartPhones
Ultrabooks/Laptops
 Works best for those who: Need a larger
screen and a keyboard, run programs that
tablets just won’t run, device use more than
an hour
 Considerations
– What OS and Manufacturer?
– Battery Life: Varies from 3-8 hours
– CPU, Memory, Screen Size, Solid State Drive
Ultrabook/Laptop
Recommendations
 OS: Apple OS X, Microsoft Windows 8.1, Google
Chrome OS (Preference and Compatibility)
 Get the best CPU and most memory in your
price range (Intel i5 or i7 with 8GB RAM)
 Consider a Solid State Drive (256GB)
 Screen Size: 11-13 inches, Weight: 3.5 lbs. or
less
 Battery Life: 6-10 hours
Tablets
 Works best for those who: Need quick access to
information, consume information/content more than
creating it, have access to all the apps thru “stores”
that they need to operate
 Considerations
– OS: Android, iOS from Apple, Windows Mobile, Blackberry
– Device Storage: Apple’s memory doesn’t expand
– Display Resolution: Retina, HD
– Device Size: 7”, 8”, 10”
SmartPhones
 Works best for those who: Need to quickly
communicate, consume small amounts of
information, take pictures and videos
 Considerations
– OS: Android, iOS from Apple, Windows Mobile,
Blackberry
– Device Storage: Apple’s memory doesn’t expand
– Camera Quality: Lens, Megapixels
– Device Size: 3”-6”
Mobile Devices – 2012 Predictions
Between 15-20% of mobile phones in the US are
Smartphones and expected to double by 2012
In 2013 Smartphones accounted for 56% of market
*Pew Research
Net Access on the Road
Mobile HotSpot/MiFi
Cell Phone Tether/Hotspot
Net Access on the Road
 Considerations
– Data Speed and Caps – 3G/4G dependent on
your cell carrier
– Mobile Hotspot vs. Phone Tethering – Battery,
data stops when on a call
– Data Coverage – Select a carrier with the best
coverage for where you are. Verizon and AT&T
have large 4G networks deployed
Mobile Printers
 Immediate access to paper printouts
 Color and Black and White InkJet
 Runs on included battery
 HP, Epson, Canon
Printing from the Road
 Apple Airprint
 Epson Connect
 Google Cloud Print
– Print remotely to your printer from anywhere
– Email from device to printer
– Use tablets/smartphones to print
Electronic Fax
 Buyers/Sellers who insist on faxing
 Low cost - $3 to $10 per month
 Incoming faxes delivered through email as
PDF
 Fax machine no longer needed
 Use your phone camera to “scan” your
documents
Batteries are a drain
 Battery life is one of the biggest concerns
 Wireless charging allows you devices without cords or
plugs
 Starbucks announced last week it is deploying Duracell
Powermat wireless charging mats at all stores
 May require additional accessory for compatibility
Hawaii Tech Support
Software Tools
Apps and File Storage
 Email
 Storing and sharing files
 Editing documents
A Closer Look at Email
 Why POP and free email is not for you
– Ownership of email address
– @bestagent.com
– Locked into a single provider –
storage limits, level of service
– POP is not a fully integrated email
and organization solution
Office 365
T-Mobile, Verizon,
AT&T, Sprint
Workstation
Server/Datacenter
Office 365
 Supports PCs and Windows tablets running
Windows 7 or higher, and Macs with OSX 10.6 or
higher; Office for iPad can be installed on iPad
running version 7.0
 Use Word, PowerPoint and Excel on iPad
 Use Office Mobile on iPhone and Android phones
 OneNote app on iPhone, iPad and Android phones
Office 365
 Email, Contacts, Calendar entries all sync to your
iPhone/iPad, Android and Windows devices with no
additional software for email enabled plans
 Full versions of Word, Excel, PowerPoint, Outlook,
OneNote, Publisher, and Access
 OneDrive – Save files using cloud storage, share
files easily without running into email size limits
Zipform and Digital Ink
 Online Access to Hawaii Association of
Realtors Forms
 Runs from web browsers, no program
installations
 Save all transaction related file
 Quickly send documents via email
 Digital Ink – Online Signatures
Be Mobile with Apps
OneDrive Office Online, (SkyDrive) 7GB free, 50GB $25,
100GB $50, 200GB $100
Evernote Take notes, create to-do lists, save articles.
PDF Expert Read/annotate PDFs, take notes, save changes or fill
PDF forms.
DropBox File management 2GB free, 100GB $99, 200GB $199
ZipForm Mobile access to your HBR contracts, forms, and
archived documents
Realtor.com Search through detailed listings, able to share
listings, up-to-date and accurate database.
Google
Drive
Google Apps, 15GB free, add 100GB $24
Hawaii Tech Support
Computer Tips
Computer Tips - Scanning
 Scan Quality/Resolution (DPI) – 150 – 250
DPI
 Black & White, Grayscale or Color
 Doubling the Resolution Quadruples the size
of the file
 Compression – JPEG compresses file image
size
• Steal your
username/password
• Takes you to infected site
• Targeted Phishing -
Social media allows
personalized targeting
Computer Tips - Phishing
Computer Tips - Phishing
http://66.53.235.110/apps/form/co
nnect.php
Examine Link Info
Examine:
Message Sender
(From)
Content/Action
Computer Tips - Passwords
Hawaii Tech Support
Questions?
Slide Deck available at:
www.hitechsupport.net

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Office on the Road

  • 1. Hawaii Tech Support Office on the Road Stanley Lau Principal Consultant slau@hitechsupport.net
  • 2. Technology/Media  Lifestyle buyers who embrace technology  Clients and partners expect timely responses and ready answers  Through technology Buyers and Sellers are researching through IDX and RETS websites
  • 4. Today’s Outline  Hardware – Mobile Devices, Printing  Software/Productivity Tools  Computing Tips  Questions and Answers
  • 6. Selecting the right mobile device(s) Ultrabooks/Laptops Tablets SmartPhones
  • 7. Ultrabooks/Laptops  Works best for those who: Need a larger screen and a keyboard, run programs that tablets just won’t run, device use more than an hour  Considerations – What OS and Manufacturer? – Battery Life: Varies from 3-8 hours – CPU, Memory, Screen Size, Solid State Drive
  • 8. Ultrabook/Laptop Recommendations  OS: Apple OS X, Microsoft Windows 8.1, Google Chrome OS (Preference and Compatibility)  Get the best CPU and most memory in your price range (Intel i5 or i7 with 8GB RAM)  Consider a Solid State Drive (256GB)  Screen Size: 11-13 inches, Weight: 3.5 lbs. or less  Battery Life: 6-10 hours
  • 9. Tablets  Works best for those who: Need quick access to information, consume information/content more than creating it, have access to all the apps thru “stores” that they need to operate  Considerations – OS: Android, iOS from Apple, Windows Mobile, Blackberry – Device Storage: Apple’s memory doesn’t expand – Display Resolution: Retina, HD – Device Size: 7”, 8”, 10”
  • 10. SmartPhones  Works best for those who: Need to quickly communicate, consume small amounts of information, take pictures and videos  Considerations – OS: Android, iOS from Apple, Windows Mobile, Blackberry – Device Storage: Apple’s memory doesn’t expand – Camera Quality: Lens, Megapixels – Device Size: 3”-6”
  • 11. Mobile Devices – 2012 Predictions Between 15-20% of mobile phones in the US are Smartphones and expected to double by 2012 In 2013 Smartphones accounted for 56% of market *Pew Research
  • 12. Net Access on the Road Mobile HotSpot/MiFi Cell Phone Tether/Hotspot
  • 13. Net Access on the Road  Considerations – Data Speed and Caps – 3G/4G dependent on your cell carrier – Mobile Hotspot vs. Phone Tethering – Battery, data stops when on a call – Data Coverage – Select a carrier with the best coverage for where you are. Verizon and AT&T have large 4G networks deployed
  • 14. Mobile Printers  Immediate access to paper printouts  Color and Black and White InkJet  Runs on included battery  HP, Epson, Canon
  • 15. Printing from the Road  Apple Airprint  Epson Connect  Google Cloud Print – Print remotely to your printer from anywhere – Email from device to printer – Use tablets/smartphones to print
  • 16. Electronic Fax  Buyers/Sellers who insist on faxing  Low cost - $3 to $10 per month  Incoming faxes delivered through email as PDF  Fax machine no longer needed  Use your phone camera to “scan” your documents
  • 17. Batteries are a drain  Battery life is one of the biggest concerns  Wireless charging allows you devices without cords or plugs  Starbucks announced last week it is deploying Duracell Powermat wireless charging mats at all stores  May require additional accessory for compatibility
  • 19. Apps and File Storage  Email  Storing and sharing files  Editing documents
  • 20. A Closer Look at Email  Why POP and free email is not for you – Ownership of email address – @bestagent.com – Locked into a single provider – storage limits, level of service – POP is not a fully integrated email and organization solution
  • 21. Office 365 T-Mobile, Verizon, AT&T, Sprint Workstation Server/Datacenter
  • 22. Office 365  Supports PCs and Windows tablets running Windows 7 or higher, and Macs with OSX 10.6 or higher; Office for iPad can be installed on iPad running version 7.0  Use Word, PowerPoint and Excel on iPad  Use Office Mobile on iPhone and Android phones  OneNote app on iPhone, iPad and Android phones
  • 23. Office 365  Email, Contacts, Calendar entries all sync to your iPhone/iPad, Android and Windows devices with no additional software for email enabled plans  Full versions of Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access  OneDrive – Save files using cloud storage, share files easily without running into email size limits
  • 24. Zipform and Digital Ink  Online Access to Hawaii Association of Realtors Forms  Runs from web browsers, no program installations  Save all transaction related file  Quickly send documents via email  Digital Ink – Online Signatures
  • 25. Be Mobile with Apps OneDrive Office Online, (SkyDrive) 7GB free, 50GB $25, 100GB $50, 200GB $100 Evernote Take notes, create to-do lists, save articles. PDF Expert Read/annotate PDFs, take notes, save changes or fill PDF forms. DropBox File management 2GB free, 100GB $99, 200GB $199 ZipForm Mobile access to your HBR contracts, forms, and archived documents Realtor.com Search through detailed listings, able to share listings, up-to-date and accurate database. Google Drive Google Apps, 15GB free, add 100GB $24
  • 27. Computer Tips - Scanning  Scan Quality/Resolution (DPI) – 150 – 250 DPI  Black & White, Grayscale or Color  Doubling the Resolution Quadruples the size of the file  Compression – JPEG compresses file image size
  • 28. • Steal your username/password • Takes you to infected site • Targeted Phishing - Social media allows personalized targeting Computer Tips - Phishing
  • 29. Computer Tips - Phishing
  • 31. Computer Tips - Passwords
  • 32. Hawaii Tech Support Questions? Slide Deck available at: www.hitechsupport.net

Editor's Notes

  1. For the actual presentation, I will have a handout ready that has a matrix that compares notebooks, tablets and phones
  2. For the actual presentation, I will have a handout ready that has a matrix that compares notebooks, tablets and phones
  3. For the actual presentation, I will have a handout ready that has a matrix that compares notebooks, tablets and phones
  4. For the actual presentation, I will have a handout ready that has a matrix that compares notebooks, tablets and phones
  5. For the actual presentation, I will have a handout ready that has a matrix that compares notebooks, tablets and phones
  6. For the actual presentation, I will have a handout ready that has a matrix that compares notebooks, tablets and phones
  7. For the actual presentation, I will have a handout ready that has a matrix that compares notebooks, tablets and phones
  8. Print on site, in the car, at remote workspace.
  9. -Storing of docs-If you receive a document in an email or finish editing a doc, you can use either Google Drive or Dropbox to save that file to the cloud for later use -Sharing docs-If you need to send a doc to a client while on the go, you can use Google Drive to share the file, or use Dropbox to share a folder with clients/coworkers -Working on docs-Use Office 365/Google Drive or other apps like Cloud On to work on word processing, spreadsheet or presentation docs from your phone, tablet or notebook. As long as you have internet access, you will be able to edit and share your documents
  10. For the actual presentation, I will have a handout ready that has a matrix that compares the different cloud storage options (Google Drive, Dropbox, OneDrive, etc.)
  11. For the actual presentation, I will have a handout ready that has a matrix that compares the different cloud storage options (Google Drive, Dropbox, OneDrive, etc.)
  12. For the actual presentation, I will have a handout ready that has a matrix that compares the different cloud storage options (Google Drive, Dropbox, OneDrive, etc.)
  13. For the actual presentation, I will have a handout ready that has a matrix that compares the different cloud storage options (Google Drive, Dropbox, OneDrive, etc.)
  14. 2014 Microsoft Office and SharePoint App Developer Partner of the Year.
  15. http://office.microsoft.com/en-us/sharepoint-server-help/what-is-onedrive-for-business-HA102822076.aspx
  16. 2014 Microsoft Office and SharePoint App Developer Partner of the Year.
  17. With you reply, hackers are hoping you will respond with account information or by taking you to a website or download that will infiltrate your computer. With social media and public information, it’s easy for people to personalize their attacks. For example, how many of you have Gmail, Yahoo, or Hotmail accounts? If you got an email from stanleylau808@gmail.com, would you think twice about the email and it coming from me? Some companies use public web services as their email service. Some companies have website with their staff directories. A simple scheme would be to create a generic email account as someone’s supervisor. Send them an email asking them for information or asking them to review a report in the attachment. Other tactics will include people impersonating IT staff or bank customer service calling you or emailing you asking for your login information. Example of PayPal account – Paul got PayPal email, clicked link and tried entering username and password
  18. 2014 Microsoft Office and SharePoint App Developer Partner of the Year.
  19. When you receive an email, ask yourself some very basic questions. Should I be receiving emails from this service? For example, I receive Citibank messages at my work email address. I have a Citibank account but not tied in anyway to my business. Check the From: address. Some phishers are very careless and send as Carlos966@gmail.com. Valid messages should come from valid email addresses with the companies domains. Just because the From address shows a valid looking email address the email address may not be real at all. Spoofing is a common and very easy technique to display a particular From address to make you think the message is coming from someone. Read the content, does the notice make sense? Don’t click on links, check their target web addresses by hovering over the link. Browsers and email clients will display the target address. The best solution is to avoid clicking any links and type in the main website address instead. Even copying and pasting into a web browser is better than clicking directly.
  20. 2014 Microsoft Office and SharePoint App Developer Partner of the Year.
  21. 2014 Microsoft Office and SharePoint App Developer Partner of the Year.