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Technology has changed the 
way we think…about 
everything! 
Janet Hopkins 
DiG Festival October 16, 2014 
Helping all Australians affected by mental illness lead a better life
The world is being re-imagined… 
Source left image 123RF.com and right image amadarose.co.uk via KPCB: http://www.slideshare.net/kleinerperkins/kpcb-internet-trends- 
2013?utm_source=slideshow03&utm_medium=ssemail&utm_campaign=share_slideshow_loggedout 
Helping all Australians affected by mental illness lead a better life
http://i.huffpost.com/gen/1354991/thum 
bs/o-BACK-VIEW-OF-TEEN-GIRL-facebook. 
jpg 
Helping all Australians affected by mental illness lead a better life
Technology is changing: 
• The way we work in the #mentalhealth sector, and 
• The way we diagnose, support and treat mental ill-health 
http://blog.jabra.com/2014/09/is-your-company-becoming-digital-device.html 
Helping all Australians affected by mental illness lead a better life
L-R http://adm.monash.edu/records-archives/archives/memo-archive/2004-2007/assets/includes/content/20091021/stories-lead.html http://bme.ee.umanitoba.ca/labs/bme/research/neurological/evestg/ 
http://www.brightencenter.com/brighten-center/games-apps-mental-health/ 
Helping all Australians affected by mental illness lead a better life
Image source: http://nabeeloo.com/2013/02/social-media-revolution/ 
Helping all Australians affected by mental illness lead a better life
More power to the people! 
Helping all Australians affected by mental illness lead a better life 
Key Trends: 
• Customer driven design 
• Self-serve 
• More partnering & Collaboration 
• Continued growth in Internet and social media 
• Increasingly mobile, increasingly android 
• Platforms changing again, increasingly tablet 
• The rise of the ‘Networked Organisation’, ‘mass collaboration’, 
‘co-creation’, ‘crowd-sourcing’ and the ‘sharing economy’ 
• E-service delivery and applications
Technology is also changing 
the ways we work… 
Tech sector methodologies 
now bleeding into 
mainstream… 
• Lean 
• Agile 
• Transformational service 
Helping all Australians affected by mental illness lead a better life 
design 
• UX across all we do
How does this impact mental 
health services? 
In two key ways: 
• Delivery of traditional services in new ways (e.g. 
online counselling) 
• Disruptive: Completely new stuff! 
Helping all Australians affected by mental illness lead a better life
Evolution…revolution…what’s 
next? 
Wearable devices?: fitbit, MYO, Jawbone UP, Google Glass 
Helping all Australians affected by mental illness lead a better life
“The challenge is not how to design a 
response to a current issue but how to 
design a means of continually responding, 
adapting and innovating” 
Colin Burns, Hilary Cottam, Chris Vanstone, Jennie Winhall, Red Paper 02 Transformation Design, Design 
Council of UK, February 2006. 
Helping all Australians affected by mental illness lead a better life
“Social media is a contact sport” 
…Beth Kanter 
Helping all Australians affected by mental illness lead a better life
Thank-you! 
Helping all Australians affected by mental illness lead a better life 
www.sane.org 
and now SANE Forums 
http://saneforums.org/ 
@SANEAustralia 
@janethopkins

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#DigFestival presentation for slideshare janet hopkins 2014

  • 1. Technology has changed the way we think…about everything! Janet Hopkins DiG Festival October 16, 2014 Helping all Australians affected by mental illness lead a better life
  • 2. The world is being re-imagined… Source left image 123RF.com and right image amadarose.co.uk via KPCB: http://www.slideshare.net/kleinerperkins/kpcb-internet-trends- 2013?utm_source=slideshow03&utm_medium=ssemail&utm_campaign=share_slideshow_loggedout Helping all Australians affected by mental illness lead a better life
  • 3. http://i.huffpost.com/gen/1354991/thum bs/o-BACK-VIEW-OF-TEEN-GIRL-facebook. jpg Helping all Australians affected by mental illness lead a better life
  • 4. Technology is changing: • The way we work in the #mentalhealth sector, and • The way we diagnose, support and treat mental ill-health http://blog.jabra.com/2014/09/is-your-company-becoming-digital-device.html Helping all Australians affected by mental illness lead a better life
  • 5. L-R http://adm.monash.edu/records-archives/archives/memo-archive/2004-2007/assets/includes/content/20091021/stories-lead.html http://bme.ee.umanitoba.ca/labs/bme/research/neurological/evestg/ http://www.brightencenter.com/brighten-center/games-apps-mental-health/ Helping all Australians affected by mental illness lead a better life
  • 6. Image source: http://nabeeloo.com/2013/02/social-media-revolution/ Helping all Australians affected by mental illness lead a better life
  • 7. More power to the people! Helping all Australians affected by mental illness lead a better life Key Trends: • Customer driven design • Self-serve • More partnering & Collaboration • Continued growth in Internet and social media • Increasingly mobile, increasingly android • Platforms changing again, increasingly tablet • The rise of the ‘Networked Organisation’, ‘mass collaboration’, ‘co-creation’, ‘crowd-sourcing’ and the ‘sharing economy’ • E-service delivery and applications
  • 8. Technology is also changing the ways we work… Tech sector methodologies now bleeding into mainstream… • Lean • Agile • Transformational service Helping all Australians affected by mental illness lead a better life design • UX across all we do
  • 9. How does this impact mental health services? In two key ways: • Delivery of traditional services in new ways (e.g. online counselling) • Disruptive: Completely new stuff! Helping all Australians affected by mental illness lead a better life
  • 10. Evolution…revolution…what’s next? Wearable devices?: fitbit, MYO, Jawbone UP, Google Glass Helping all Australians affected by mental illness lead a better life
  • 11. “The challenge is not how to design a response to a current issue but how to design a means of continually responding, adapting and innovating” Colin Burns, Hilary Cottam, Chris Vanstone, Jennie Winhall, Red Paper 02 Transformation Design, Design Council of UK, February 2006. Helping all Australians affected by mental illness lead a better life
  • 12. “Social media is a contact sport” …Beth Kanter Helping all Australians affected by mental illness lead a better life
  • 13. Thank-you! Helping all Australians affected by mental illness lead a better life www.sane.org and now SANE Forums http://saneforums.org/ @SANEAustralia @janethopkins

Editor's Notes

  1. This is such a huge question! The challenge is really where to begin!
  2. Advances in technology have not just changed the way with think about mental health, they have changed the way we think about everything…including mental health.
  3.   Technology is enabling us to deliver traditional mental health services in new ways and allowing us to reach out and connect with more people. Whilst face-to-face service delivery will I think always have a place, technology allows us to: extend our reach into areas where face-to-face might not be possible to supplement existing face-to-face sessions and to connect with and gently draw people in to a face to face service, as happened with Lou There is also lots of new stuff happening, way too much for me too touch on in three minutes
  4.   Perhaps one of the less obvious ways I think technology is impacting is the bleeding of IT methodologies into the mainstream   e.g.   lean, agile, transformational service design, UX across all we do, iteration, pivoting, small fast experiments…even down to ‘hacks’
  5. It begs the question…what next?