#DigFestival presentation for slideshare janet hopkins 2014
1. Technology has changed the
way we think…about
everything!
Janet Hopkins
DiG Festival October 16, 2014
Helping all Australians affected by mental illness lead a better life
2. The world is being re-imagined…
Source left image 123RF.com and right image amadarose.co.uk via KPCB: http://www.slideshare.net/kleinerperkins/kpcb-internet-trends-
2013?utm_source=slideshow03&utm_medium=ssemail&utm_campaign=share_slideshow_loggedout
Helping all Australians affected by mental illness lead a better life
4. Technology is changing:
• The way we work in the #mentalhealth sector, and
• The way we diagnose, support and treat mental ill-health
http://blog.jabra.com/2014/09/is-your-company-becoming-digital-device.html
Helping all Australians affected by mental illness lead a better life
7. More power to the people!
Helping all Australians affected by mental illness lead a better life
Key Trends:
• Customer driven design
• Self-serve
• More partnering & Collaboration
• Continued growth in Internet and social media
• Increasingly mobile, increasingly android
• Platforms changing again, increasingly tablet
• The rise of the ‘Networked Organisation’, ‘mass collaboration’,
‘co-creation’, ‘crowd-sourcing’ and the ‘sharing economy’
• E-service delivery and applications
8. Technology is also changing
the ways we work…
Tech sector methodologies
now bleeding into
mainstream…
• Lean
• Agile
• Transformational service
Helping all Australians affected by mental illness lead a better life
design
• UX across all we do
9. How does this impact mental
health services?
In two key ways:
• Delivery of traditional services in new ways (e.g.
online counselling)
• Disruptive: Completely new stuff!
Helping all Australians affected by mental illness lead a better life
11. “The challenge is not how to design a
response to a current issue but how to
design a means of continually responding,
adapting and innovating”
Colin Burns, Hilary Cottam, Chris Vanstone, Jennie Winhall, Red Paper 02 Transformation Design, Design
Council of UK, February 2006.
Helping all Australians affected by mental illness lead a better life
12. “Social media is a contact sport”
…Beth Kanter
Helping all Australians affected by mental illness lead a better life
13. Thank-you!
Helping all Australians affected by mental illness lead a better life
www.sane.org
and now SANE Forums
http://saneforums.org/
@SANEAustralia
@janethopkins
Editor's Notes
This is such a huge question! The challenge is really where to begin!
Advances in technology have not just changed the way with think about mental health, they have changed the way we think about everything…including mental health.
Technology is enabling us to deliver traditional mental health services in new ways and allowing us to reach out and connect with more people. Whilst face-to-face service delivery will I think always have a place, technology allows us to:
extend our reach into areas where face-to-face might not be possible
to supplement existing face-to-face sessions and
to connect with and gently draw people in to a face to face service, as happened with Lou
There is also lots of new stuff happening, way too much for me too touch on in three minutes
Perhaps one of the less obvious ways I think technology is impacting is the bleeding of IT methodologies into the mainstream
e.g.
lean, agile, transformational service design, UX across all we do, iteration, pivoting, small fast experiments…even down to ‘hacks’