Customer Service Analytics - Make Sense of All Your Data.pptx
Iconographic en
1. Online survey undertaken in January 2015 by Ipsos
81%
+
at the same level
than other business
or lagging behind
Over-represented
categories:
55 and over
Building industry
NEUTRAL
HR MANAGEMENT RESPONSE: raise employees awareness
DIGITAL EQUIPMENT
LEVEL
HOW THEY VIEW
THEIR COMPANY
IMPACT OF DIGITAL TECHNOLOGY
ON MOTIVATION
The "Isolated"
The "Passive"
52%
NEUTRAL
+++
at the same level
than other business
HR MANAGEMENT RESPONSE:
involve employees in the digital transformation
DIGITAL EQUIPMENT
LEVEL
HOW THEY VIEW
THEIR COMPANY
IMPACT OF DIGITAL TECHNOLOGY
ON MOTIVATION
Over-represented
categories:
Public sector
66%POSITIVE
++
rather
lagging behind
HR MANAGEMENT RESPONSE: accelerate the shift to digital
DIGITAL EQUIPMENT
LEVEL
HOW THEY VIEW
THEIR COMPANY
IMPACT OF DIGITAL TECHNOLOGY
ON MOTIVATION
The "Impatient"
Over-represented
categories:
Top managers
Telecom, IT Sectors
The "Connected"
53%
POSITIVE
HOW THEY VIEW
THEIR COMPANY
++++
rather
ahead
HR MANAGEMENT RESPONSE: manage change in the long term
DIGITAL EQUIPMENT
LEVEL
IMPACT OF DIGITAL TECHNOLOGY
ON MOTIVATION
4 EMPLOYEE PROFILES IDENTIFIED:
A TAILORED HR MANAGEMENT RESPONSE FOR EACH AND ALL
80% 20%think that digital tools have
a positive or neutral effect
on their motivation
are worried about the balance
between their personal and
professional life
DIGITAL TECHNOLOGY: AN OVERALL POSITIVE
INFLUENCE WITHIN THE COMPANY
are familiar
with the use of digital
technology in their private life
find that their company is at the
same level or lagging behind the
other companies of the same
sector
64%
73%
A DIFFERENCE IN PERCEPTIONS BETWEEN
PERSONAL USE AND PROFESSIONAL ENVIRONMENT
13,600employees surveyed in 2015
in 14 countries
+80,000
over a 10-year period
employees surveyed
Austria - Belgium - Czech Republic - Finland - France - Germany - Italy
The Netherlands - Poland - Romania - Spain - Sweden - Turkey - The United Kingdom
EUROPEAN EMPLOYEES FACED
WITH THE COMPANY'S DIGITAL
REVOLUTION
EDENRED IPSOS
L