Franchise Foundry Franchisee Support - Golden Nuggets of Sales and Service
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Franchise partner, Nancy Friedman, The Telephone Doctor covers all industries and job titles. Nancy works with companies, franchisees and franchisees who want to leverage their customer service. A long time customer service expert, she helps organizations to engage with customers both in person and on the all important, phone.
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Franchise Foundry Franchisee Support - Golden Nuggets of Sales and Service
- 1. Franchise Foundry Franchisee Support Series
- 2. Nancy Friedman Telephone Doctor Customer Service Training Facebook: /telephonedoctor Twitter: @TelephoneDoctor LinkedIn: /nancyfriedmanspeaker eNewsletter: Sign up at www.nancyfriedman.com Email: nancy@telephonedoctor.com 314-291-1012
- 3. Golden Nuggets of Sales and Service 1. Be a double checker
- 4. Golden Nuggets of Sales and Service 2. #1 skill in sales & service
- 5. Golden Nuggets of Sales and Service 3. Email frustrations
- 6. Golden Nuggets of Sales and Service 4. Humor, energy and enthusiasm
- 7. Golden Nuggets of Sales and Service 5. 3 musts in selling to women
- 8. Golden Nuggets of Sales and Service 6. Voice mail and cell phone frustrations
- 9. Golden Nuggets of Sales and Service 7. Avoid emotional leakage
- 10. Golden Nuggets of Sales and Service 8. Okay is NOT okay
- 11. Golden Nuggets of Sales and Service 9. Capture the call
- 12. Golden Nuggets of Sales and Service 10. Return all calls and emails
- 13. Golden Nuggets of Sales and Service 11. Four useless words
- 14. Golden Nuggets of Sales and Service 12. Killer words
- 15. Telephone Doctor Customer Service Training 30 Hollenberg Court St. Louis, MO 63044 314-291-1012 www.nancyfriedman.com www.telephonedoctor.com (Sign up for our newsletter at either one) Facebook: /telephonedoctor Twitter: @TelephoneDoctor LinkedIn: /nancyfriedmanspeaker
- 16. Franchisee Support Webinars • Nov 10 – Social Relations to Build Business • Jack Monson, VP Engage121 • Dec 2 – Golden Nuggets of Sales and Service • Nancy Friedman, Founder The Telephone Doctor • Dec 17 – Launching a Local Marketing Campaign • Liz Anderson, Founder ehAndersonPR • Dec 12 – Google Tips and Tricks • Susan King, VP Operations Fit4Mom
- 17. Registration • Registration is still open for future Webinars • http://franchisefoundry.com/2014/11/02/franchise-foundry-webinar-series- supporting-franchisees • Email deb@franchisefoundry.com