Welcome to the  Sales Webinar Series! Todays session is: The Incoming Call Conversation You may also like to check out  ww...
Incoming Call Conversation 30 Minutes ~ Your first opportunity to make a friend, make the most of it ~
<ul><li>Over 1000 mystery calls in the last 12 months: </li></ul><ul><ul><li>90% didn’t re-introduce themselves </li></ul>...
<ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Listen: </li></ul><ul><ul><li>Ask open questions about the...
<ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Interest </li></ul><ul><ul><li>Imagine this is your first ...
<ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Focus </li></ul><ul><ul><li>Give the callers 100% of your ...
<ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Energy </li></ul><ul><ul><li>Stand up </li></ul></ul><ul><...
<ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Alternate Choice </li></ul><ul><ul><li>The number 1 goal o...
<ul><li>Final Tips </li></ul>
Remember . . . The greatest sales people today are not the greatest persuaders but rather the greatest creative problem so...
Any questions . . .
Would you like sales training for all your Team  every month for 30 minutes,  for less than the cost of a personal trainin...
Justin Tamsett B.Ed (Phys & Health Education) Feel free to contact JT:  [email_address]  or 0438 015 677 Follow JT on Twit...
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Webinar 1 The Incoming Call Conversation

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There is nothing worse than speaking with a robotic, well scripted, semi-human on the telephone. Nothing worse! Indeed, how you can say you offer a personal service when the first impression is that you are reading a script. This 30 minute webinar will share tips on making the call sound conversational! Follow these tips and you will be guaranteed to have a great enquiry to tour ratio!

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Webinar 1 The Incoming Call Conversation

  1. 1. Welcome to the Sales Webinar Series! Todays session is: The Incoming Call Conversation You may also like to check out www.ActiveMgmt.com.au while you wait.
  2. 2. Incoming Call Conversation 30 Minutes ~ Your first opportunity to make a friend, make the most of it ~
  3. 3. <ul><li>Over 1000 mystery calls in the last 12 months: </li></ul><ul><ul><li>90% didn’t re-introduce themselves </li></ul></ul><ul><ul><li>87% didn’t ask my name </li></ul></ul><ul><ul><li>95% said “Yes” and nothing else when we asked “Do you have . . .” </li></ul></ul><ul><ul><li>78% appeared not to be listening to our answers </li></ul></ul><ul><ul><li>42% converted to an appointment </li></ul></ul><ul><ul><li>95% of clubs had huge variations between how different staff handled the calls </li></ul></ul>If you want more information on the Mystery Shopper Service contact Stacey – [email_address]
  4. 4. <ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Listen: </li></ul><ul><ul><li>Ask open questions about them </li></ul></ul><ul><ul><li>Take notes </li></ul></ul><ul><ul><li>Re-confirm you understand what they have said </li></ul></ul>
  5. 5. <ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Interest </li></ul><ul><ul><li>Imagine this is your first date with an amazing super model/celebrity you have always wanted to date </li></ul></ul><ul><ul><li>This is all about rapport </li></ul></ul>
  6. 6. <ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Focus </li></ul><ul><ul><li>Give the callers 100% of your attention </li></ul></ul>
  7. 7. <ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Energy </li></ul><ul><ul><li>Stand up </li></ul></ul><ul><ul><li>Smile </li></ul></ul><ul><ul><li>Use voice tonality </li></ul></ul><ul><ul><li>Goal – have the energy come through the </li></ul></ul><ul><ul><li>phone so they are thinking: “I have to go </li></ul></ul><ul><ul><li>to meet this person!” </li></ul></ul>
  8. 8. <ul><li>Giving LIFE-A to your incoming calls: </li></ul><ul><li>Alternate Choice </li></ul><ul><ul><li>The number 1 goal of every incoming call is to get an appointment. </li></ul></ul>
  9. 9. <ul><li>Final Tips </li></ul>
  10. 10. Remember . . . The greatest sales people today are not the greatest persuaders but rather the greatest creative problem solvers!
  11. 11. Any questions . . .
  12. 12. Would you like sales training for all your Team every month for 30 minutes, for less than the cost of a personal training session? Register now for JT’s Sales Seminars: The Incoming Call Conversation - July 6th Grabbing Details Without Grabbing Their Throat - August 3rd Is the Needs Analysis For You or Them - September 7th Do You Really Need To Do a Tour - October 5th Just Tell Them The Price - November 2nd Follow Up isn't Harassment - December 2 nd www.ActiveMgmt.com.au
  13. 13. Justin Tamsett B.Ed (Phys & Health Education) Feel free to contact JT: [email_address] or 0438 015 677 Follow JT on Twitter: @JTActiveMgmt To read JT’s blog: www.justintamsett.com Become an Active Management Fan on Facebook: www.facebook.com/activemanagement And for more information on Active Management helping your business go to: www.activemgmt.com.au &quot;What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.&quot; Pericles

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