Cisco Analytics: Accelerate Network Optimization with Virtualization
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Cisco Analytics: Accelerate Network Optimization with Virtualization

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With the explosion of data from the proliferation of cloud services, mobile devices, and the Internet of Things, high-performance networks are essential for the rapid delivery of advanced business ...

With the explosion of data from the proliferation of cloud services, mobile devices, and the Internet of Things, high-performance networks are essential for the rapid delivery of advanced business services and for accelerating insights from big data analytics. Is your network ready? Visit our website for more information: http://www.cisco.com/ca/

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Cisco Analytics: Accelerate Network Optimization with Virtualization Cisco Analytics: Accelerate Network Optimization with Virtualization Presentation Transcript

  • Cisco Analytics: Accelerate Network Optimization with Visualization B-SER-26-B June Zheng, Technical Marketing Engineer
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Agenda  Big Data and Analytics to Meet Changing Customer Expectations  Why Apply Analytics to Networks?  Analytics for Network Deployment and Optimization
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Does Your Network Deliver Services and Insights Fast Enough? Mobile Social Cloud Enterprise Sensor • Ever-present connectivity and cloud services are setting customer expectations for all types of services • There’s a greater need for immediacy, quality, and consistency in networked customer services • Is your network delivering services with the speed, quality, and consistency customers want?
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Analytics: Network-Leveraged Insights • Network data- and metadata-enriched analytics for common vertical use cases • Data and decision science services for unique use cases Collaboration Contact Centers NetworksRetail Service Providers Customer service and operational efficiency Store operations and customer service Organizational effectiveness, collaborative selling Personalized contact center service Network resilience and service agility Cisco Data Virtualization Cisco Prime Real- Time Analytics Cisco Decision Science Cisco Intellectual Capital Data and Decision Science Services Cisco Analytics
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Why Do Big Data and Analytics Matter?  Companies are turning to Decision Science based on Big Data to improve network resilience and service agility  Sources of Big Data include network data sets like syslog and configuration files  Big Data analytical tools accelerate: – Cleansing, enriching and analysis of data – Retrieval, search, integration, visualization Big Data Configuration
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics Reveal Hidden Patterns Impacting Network Deployment and Optimization Analytics Insight Correlate service call data with device configurations Discover devices that cause excessive service calls Correlate historical data on device deployment with incident histories • Trends improving or not? • Deploying devices correctly for the required service(s)? Cluster devices in similar network roles and compare deployment postures Pinpoint outliers: non-standard configurations, software versions, and feature sets Correlate device data with EoX, PSIRT, field notice bulletins, and customer configurations Find devices out of compliance with standards and best practices
  • What does this look like in the real world?
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public • Enablement  Validation  Troubleshooting • Heavily utilize CLIs on Cisco devices • Feature release roadmap for future planning Conventional Analytics -- A Different Technical Experience ….. Analytics Experience • Automated or manual data collection • Data processing in the backup • Data interpretation to gain the insight What can you do on your network and how to do it? Network Analytics What can you learn from your network? What should you do on your network?
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics – Enables a New Way to Measure Networks 10 Cisco Network Analytics analyzes data on network infrastructure: Service Provider Core Service Provider Aggregation Edge Enterprise Premise Edge Enterprise BackboneAccess Network Devices Network TechnologiesNetwork Software Network Deployment Measurement via Consistency, Complexity, and Disruption Indexes Network Health Measurement via Network Performance Index Trend indication, Peer Comparison, and Industry Benchmarking
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Network Disruption Index Network Consistency Index Network Complexity Index A measure of a severity of network disruption  Data Source: Cisco Service Request Data Base  Algorithm derived from o Service request severity o Time to resolution o Escalation level o Outages  Benchmark against yourself, peers, and industry with trend report  KPI granularity: o Network vs. HW/SW/Operations  Between 1 - 10 A measure of how devices performing similar functions are similarly deployed • Data Source: Customer Network Data • Algorithm derived from o Device HW choices o Device software choices o Technology configurations • Benchmark against yourself • KPI granularity: o Network vs. Families/Roles • Between 1 – 1000 A measure of number of features enabled with different complexity weights • Data Source: Customer Network Data • Algorithm derived from: o Features enabled o Feature complexity weight by domain experts in Cisco • Indication of network technology enablement • KPI granularity: o Network vs. Families/Roles • Between 1 – 1000 Analytics -- Network Deployment KPIs:
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics – Network Deployment KPI Correlation 12 Network Complexity Index Network Consistency Index Network Disruption Index If you have a highly complex network, what are the expectations on Consistency and Disruption Indexes? If your network is not stable at the level your business requires, what may you see from your consistency and complexity indexes? If your network consistency is improved by recent SW consolidation, what may you also experience from your network disruption and complexity indexes?
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Compliance Management Risk Management Problem Management Network Performance Index CONFIG BP CUSTOM CNFG SW COMP SYSLOG AUDITPSIRT HW Field Notice HW EoX Analytics  Network Health KPI:  Tracks the progress of business critical deliverables – Compliance, Risk and Problem Management  Benchmark against yourself  Scored between 0 – 100 Data Source: Customer Network Data Algorithm derived from: o Network exceptions o Cisco best practice A Measure of how well your network scores against Cisco Best Practices
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics – What Beyond KPIs …. 14 NI July 2012:855+ NI Feb 2013:535 Compare NOW with PAST (Consistency Change Management) Use HISTORY to predict FUTRE ( Disruption Trend Analysis) Position yourself in competition ( Disruption Peer Comparison & Industry Benchmark )
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics – Data Sources and Processing (Cisco Service Request Data) Customer Network Network Incident Report Business User Opens up a SR Analyze Cisco TAC Cisco Data Center Data Analysis Engine Web Portal Access Cisco ICDatabases Which KPI uses Cisco Service Request as data source?
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Data Center Customer Network Collector 10010111001010011101011001110 11001001010111100110101100111 01101010111011001010110011101 SECURE Analytics – Data Sources and Processing (Customer Network Data) Data Collection Data Process (Validation, Analyze) Business User Report Which KPIs use Customer Network Data as data source?
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public End-to-End Security Transport to Cisco Data Center: - AES 128-bit data encryption, and HTTPS or SSL connection - Sensitive credentials removed before transport Collector on Customer Network: - Hardened - No root access - Password policy enforcement Cisco Data Center: - Only accepts connections from registered systems - Secure Cisco IT lock-and-key facility Network Analytics Portal - Cisco.com credentials - User can see only their data 100101111111001101 1001110101111111110 100101111111001101 1001011110111011011111001101 10011100101010001101111111110 1001011110111011011111001101 SECURE Secure Transport Cisco Collector Customer Network Cisco Data Center Network Analytics Portal “Will my data be secure?”
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Any Questions? 18
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics – Network Deployment Use Case: 19 Your network is dynamic on technology, size, HW, etc. Communication challenges on the progress and priority Need a multi-dimension approach to analyze my entire network Need a simple but powerful report to management team Minimizing network disruption is time & resource consuming Need an automated way to pinpoint and prevent problems
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Solution – Cisco Analytics for Network Deployment 20 Learn from your network about what needs to be done first and apply your knowledge to deliver  Enable Data Collection  Gain analytics portal access  Periodical network deployment analytics exercise 1 Get disruption index and trend 2 Get disruption peer comparison 3 Get Consistency and Complexity Scores 4 Identify Consistency outliers 5 Prioritize top outliers 6 Fix top outliers on SW and configuration 7 Generate report  Aggregate report and track the change activities
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 1: Get Network Disruption Index 21 • Highs and lows indicate network instability • Allows you to select the most disruptive hardware and SW by product families • Granularity further classifies the hardware, software and operational disruption percentage
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 2: Get Incident Benchmarking 22 • Provides insights about peer and industry network stability
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 3: Getting consistency and Complexity Indexes 23 • Higher consistency score means better consistency • Low complexity score means less complex network • Network consistency (999/1000) = hardware (333) + software (333) + feature (333) consistency indexes • Total 4 Network Consistency Indexes
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 4: Finding Inconsistent Devices (Outliers) 24 • Drill down displays outliers within specific groups of devices or functional roles • Product family view also available for roles • Score also determines focus area Low consistency score
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 5: Prioritize the Top Device Outliers 25 • Further drill-down displays the actual device outlier(s) • Provides ability to find out if it’s hardware, software or feature outliers
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 6-1: How to fix these outliers? – Software 26 Device details view provides insight into next steps and possible remediation Software analysis recommends a different image than the one currently deployed
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 6-2: How do I fix these outliers? – Features 27 Detailed configuration comparison with policy configuration or historical versions Provides insights about feature change Allows policy flagging to manage consistency and complexity
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Change Analysis and Tracking 28 Historical change analysis allows you to detect any network changes and control risk Provides complete visibility of hardware, software and feature changes See the impact to consistency of any change
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Change Analysis and Tracking – Feature Changes 29 75 feature changes on 186 devices between July’12 and Feb’13 Shows the exact breakdown by feature Feature changes have negative impact on feature consistency Impacts overall network consistency High 200/333 Low 200/333
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public • Leading telecom in U.S. with 45 million+ customers • IP network supports 12K+ businesses • Diverse customer base causes fragmentation in network devices and software versions • Complexity and instability in networks hinder business operations Situation Analytics – Network Deployment Customer Story Goal Standardize software versions across all Cisco GSRs and stabilize configurations in the network Telecom Giant Revitalizes Network Using Cisco Network Analytics Benefits +13% Customer Satisfaction Network Consistency +12.5% Network Disruption -62% Enhanced Operational Productivity and Quality
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Any Questions? 31
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics -- Configuration Best Practice Compliance Use case 32 How do I identify network exceptions automatically: Devices with non-recommended configurations or software release, EoX devices, Devices with PSIRTs Based on these network exceptions, how do I rate my network? How do I prioritize and fix these issues and report to my management?
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Solution – Cisco Network Performance Analytics 33  Enable data collection  Gain analytics portal access  Periodical network health analytics exercise: 1 Get NPI score 2 Identify network exceptions 3 Filter network exceptions 4 Prioritize and create project 5 Remediate 6 Report capability (executive dashboard)  Measures and tracks risk and compliance over time  Improves policy and best practice compliance  Automated network improvement plan for project and resource planning
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 1: Get Network Health Index (NPI) 34 • All published device exceptions (the ones you care about most) • Exceptions are weighed • Deliverable weight impacts your score • Device importance impacts your score • Attributes impact score • Trend allows you to monitor the progress This is your score and not a generic algorithm
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 2: Viewing all network exceptions (Network Improvement Plan) 35 • Shows all network exceptions – source, impacted device, history, status and more
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 3: Filtering Exceptions Based on Business Need 36 • Several Exception filtering options • Network element criticality • Exception priority • Deliverable priority • Key Performance Indicators • Exception Attribute priority • Hostnames, IP, OS and more
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 4: Prioritize, Create, and Assign Projects 37 First filter your critical exceptions Create and assign projects Export available for reporting
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 5: Remediate 38 As exceptions are resolved, NPI scores improve
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Step 6: Metrics and Reporting – Impact on Network Health (Executive Dashboard) 39 • Computed score from all network exceptions against Cisco Best Practices • Scores between 0-100 • Measures and tracks the progress of business critical deliverables – Compliance, Risk and Problem Management • Higher score reflects better compliance to Cisco Best Practices One look at the Executive Dashboard and you instantly know how well your network scores against Cisco Best Practices
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Any Questions? 40
  • Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Key Takeaways 41  Customer use of mobility, social media, video, telemetry, and cloud services increases demands on your networks  Network Analytics – Learn from your network and prioritize your network optimization activities  Cisco’s visualization analytics deliver faster insights than scripts/spreadsheets:  Lower your operational costs by improving network consistency and tracking network changes  Reduce network downtime and optimize policy and best practice compliance  Minimize network disruptions and gain competitive edge against peers “When you think of network optimization, think Cisco Analytics”