3. SA Health
Background info on the Wiki
> What is a Wiki?
A wiki is an evolving web-based
system that requires no technical,
web skills or software for contributors
> What does the name “Wiki” mean?
It’s not an acronym but was used by
the original creator of the Wiki software
and is an Hawaiian word meaning
basically quick and easy.
> Wikipedia
is the best known Wiki
4. SA Health
Background info on the Wiki
> History of the Wiki
Originally set up and used by ICT as their
knowledge base around 2008.
> Made available to CHSA in 2010
The CHSA Wiki was set up in 2010 after
discussion with SA Health Online Services
who provided advise on the current
navigational structure. This was so that our
Wiki would mirror a similar structure to their
intranet.
6. SA Health
CHSA Wiki & SA Health Intranet
> Intranets
A traditional intranet usually requires a dedicated IT
Team to maintain it, which often results in a
disconnect between the content owners and the web
administrators. Difficulty in updating documents tends
to make intranets better suited to static content.
> Wiki’s
On the other hand, a Wiki provides an easy-to-use
text editor which mirrors the familiar Microsoft icons
and features. No knowledge of HTML is required and
pages and documents can be shifted quickly and
easily in a WYSIWYG (What You See Is What You
Get) environment.
7. SA Health
CHSA Wiki & SA Health Intranet
> SA Health Intranet
The SA Health Intranet is managed by a
small group of administrators and locked
down through a series of built-in
authorization levels. It provides a very
limited facility for storing files.
8. SA Health
CHSA Wiki & SA Health Intranet
> CHSA Wiki
Our CHSA Wiki is used to share internal
files and information across all CHSA.
(network drives not available that all staff
can access)
> CHSA Wiki Stats
The size of the Wiki is both it’s biggest
strength and biggest weakness. It currently
holds approx. 5457 pages managed by
around 400 active administrators. Uploading
and editing is simple and immediate.
Anyone with a need to share
information can become a Wiki
Administrator.
9. SA Health
CHSA Wiki & SA Health Intranet
> Some content will be migrated to the
SA Health intranet
We still plan to transfer some of our
information. ie. All Policies will be shifted to
the SA Health intranet in the near future.
> Why don’t we just use the SA Health
Intranet for all our information?
SA Health Online Services do not have the
facilities to enable CHSA to store our files
(docs, spreadsheets, pdfs, videos etc.)
11. SA Health
Navigating the Wiki
> Finding information on Wikis
Wikis carry a lot of information, so are
usually searched rather than navigated.
> Wikipedia
Wikipedia is a good example of how we
find information on Wikis. You don’t navigate
Wikipedia, instead you use the search
facility to find a specific page or area.
12. SA Health
Navigating the Wiki
> Searching the Wiki
A search field is displayed
on all pages in the top left-hand corner.
When searching for a particular document or page,
try using key words rather than sentences.
> Advanced Search
A more comprehensive search facility is
available by clicking the Search and Site
map icon on the right-hand side of the page.
> Wiki Sections
Because wikis are very text-heavy and can be
difficult to navigate, we created a menu using icons.
13. SA Health
> Wiki Navigation
Each of the 7 main sections display an icon on the
r/hand side of the page.
> Clinical Resources
A place to find clinical resources
> Rural Regions
A place for rural regions to collaborate
and store information specific to their area
> Whole of CHSA Services
Resources to enable access to whole of
Country Health SA services and programs
Navigating the Wiki
14. SA Health
> Policies and Procedures
A place to find and store policies,
procedures and guidelines
> Work Station
Everyday resources that assist you
to do your job
> Learning and Development
A place to find training and
professional development resources
> Staff Matters
Resources for Managers, Supervisors
and Team Leaders
Navigating the Wiki
15. SA Health
This is the Wiki Home page
the address to go in your browser is
http://wiki.health.sa.gov.au
Need to get something on
the Wiki but don’t have
edit access. Click Wiki
Administrator on Home
Page to find one for your
area
If you need to find an
Exec Check.. look here
Yes we have that
many pages
This area provides
more recent news
BCPs can be found
through this link
Handy resource links
Now for a look at each of the
different sections from the icon
menu
22. SA Health
Wiki Administrators
> What skills are required?
If you can use Microsoft programs, the icons
are mostly the same. No HTML or tech skills
are needed.
> Who can be a Wiki Administrator?
Anyone with a business requirement to
provide and share information across
Country Health. Staff from all levels are
currently Wiki Administrators. ie. Directors,
Clinicians, Allied Health, Mental Health
workers, Admin Officers.
23. SA Health
Wiki Administrators
> Wiki Tutorial
The tutorial is quite basic and requires no
more than 45 minutes to complete. On
completion you email me a link to the
Wiki page you’ve created. I will call
you to go through the tutorial with you
and confirm your new status as a Wiki
Super Hero
> Training
Once your Administrator access has been
set up by eHealth Systems, you will be sent
a link to a tutorial on the Wiki.
24. SA Health
Wiki Administrators
> How to become a Wiki Super Hero
aka: Wiki Administrator
email: chsa.webadmin@health.sa.gov.au
to find out more…..
> How to get your info on the Wiki if you’re
not a Wiki Administrator?
On the main Wiki Home page there is a link
on the r/hand side “Wiki Administrators”.
Just find one for your area and arrange for
them to upload your information.
> Note: All content requires a content owner
26. SA Health
Wiki – Other Features
> Email links to docs, files etc.
Instead of attaching files to
emails, you can copy and
paste a file hyperlink directly
into an email.
> Wiki for Groups
The viewing access is linked to HAD logins,
so Wiki pages can be restricted to specific
people to view, comment and share
information.
27. SA Health
> Information and pages are always
retrievable
Every change that is made on the Wiki
creates a timestamp and that timestamp
can retrieve previous versions or even
deleted pages and files if required
> Page Notifications
Turn on page notifications in the top r/hand
corner of the page to receive an email
automatically when the page is updated.
Wiki – Other Features
28. SA Health
> Videos and Media Content
It is now possible to upload videos that are up to
500mbs in size and have them play from within the
Wiki in a similar way to how YouTube works.
> Record your video conference
Any video conference can be recorded and
uploaded to the Wiki for the people unable to attend
Wiki – Other Features
30. SA Health
> What we’ve learned
The Wiki has grown quickly.. maybe too quickly. Even
though growth has slowed, it is still growing at a rate
of at least 500 pages per year. So we know the Wiki
is being used extensively and any future system will
need to allow for ease of use and continual growth.
Wiki Issues
> Outdated Content
Outdated content continues to be an issue, so future
software should disable outdated pages after notifying
the content owner that their page needs reviewing.
Please notify me of any outdated content that you find,
so I can chase up the content owner of that area.
Email: chsa.webadmin@health.sa.gov.au
31. SA Health
Questions
So what would you like to know?
Email me and I will try to answer any
queries you may have
chsa.webadmin@health.sa.gov.au
