ICT suppliers who improve trust and build partnerships with the Victorian Government will be able to engage earlier, do more business with Government and most importantly maintain the integrity of public service delivery. The VGAP Accreditation Scheme provides suppliers a way to demonstrate to Vic Govt that its people understand the policies and practices that ensure integrity of public service delivery when they supply services to Government.
Values of Government and Procurement Accreditation Scheme - Presentation to AIIA members
1. Building fundamental trust and efficiency for better supply partnerships
Charles Valladares
Lexton Gebert
Values of Government and Procurement
2. Governments need to rethink service
delivery models
Technologies and Technology Service
Providers have the potential to transform
public service delivery
The ICT market to take on more
responsibility and risk.
Government needs to engage the market
earlier in the process
4. Most contractors interviewed during my investigation said they
had not received procurement or recruitment training and were
not aware of the Code of Conduct for Victorian Public Sector
employees. It is therefore not surprising that poor practices
developed in this unit.
John R Taylor Acting Ombudsman
Edward Snowden, Contractor
research commissioned by IBAC […] found
information security was viewed as their
second highest risk for corruption.
6. I just have to be ethical
“It’s common sense and I’ve been brought up with good morals so I’ll be right”
7. Public Sector Values
• What makes the public sector different?
• Privacy
• Applying Confidentiality does not remove
Privacy obligations
• Conflict of Interest
• Private interests
• Reasonable steps to manage conflict of interest
• Gifts and Hospitality Policies
• Probity
Supplier Obligation to
the Victorian Public
Sector Code of Conduct
• Applicability to contractors and consultants
• Difference between the codes
• Structure of the Codes
• Other applicable standards
8. Victorian Government
Procurement Policy and
Practice
• Victorian Laws controlling State Government
procurement principles apply to all agencies
• Value for money (VFM)
• Open and fair competition
• Public advertising
• Disclosure
• Risk management
• Probity and Procedural integrity
• Procurement Methods
• Competitive methods
• Mandatory Panel Contracts
• Prequalified Supplier List
• Hiring a Consultant or a Contractor
9. Whistleblowing in the
Public Sector
• How does a disclosure become a protected
disclosure?
• Receiving disclosures
• What happens to your complaint
• Detrimental action
10. That Bad Apples are Always Bad
“It doesn’t matter what policies, processes and systems you put in place,
they were always going to do the wrong thing”
11. Why did you steal a
pen from your friend at
school when I could
have got you dozens
from the office?
12.
13. • VGAP is an accreditation scheme that educates professionals on policies and
practices that uphold the values of the Victorian Public Sector (VPS) when involved
with procurement and public service delivery activities
• Professionals must participate in a one-day course and pass an exam to become
VGAP Accredited.
• Option to gain a Certificate IV Unit of Competency
• Credential last five years and professionals receive updates
VGAP is a Professional Accreditation
14. What’s In It For Suppliers to
Government?
• Help treat shared risk associated with breaches of
contract supply e.g. risk of infosec breach
• Build trust with the Government and the
community and improve CSR
• Demonstrate your commitment to the integrity of
public service supply and delivery
• Employees become more efficient and can work
in agencies across the Victorian Public Sector
• Help recruitment practices where knowing about
Government is essential
Page 14.14
Suppliers are often
contractually bound to abide
by the Public Sector Code of
Conduct when they supply
goods and services to Govt
15. A way for members to publicly acknowledge they uphold
and support the values of the public sector
A VGAP Corporate Supporter:
• Supports and upholds the values of the
Public Sector when supplying to
Government
• Believes in fairness, integrity and impartiality
when it comes to bidding for Government
business; and
• Employs professionals that are VGAP
Accredited
• Will accredit staff at the request of
Government for specific supply
arrangements
16. VGAP Certified Partner
A VGAP Certified Partner
• Supports and upholds the values of the
Public Sector when supplying to
Government
• Believes in fairness, integrity and
impartiality when it comes to bidding for
Government business; and
• All staff working with Government are
accredited;
• Status verified to Landell through self-
reporting
CERTIFIED PARTNER
Welcome and Introduce yourself and Landell.
Agenda:
Building Trust Why?.
What Public Sector is thinking about in of supply when thinking about the integrity of public service delivery.
- A little bit about VGAP
$28 billion in services over next four years.
Optional Comments
Sustainable Govt policy and redundancies
State Revenue Challenges and falling GST revenues
Continued belt tightening in the Federal space
NEW ICT STRATEGY FOR GOVERNMENT
Advent of Cloud and Social technologies
800 suppliers on eServices register – many new to Govt.
The Government has a number options re. service models:
Co-production
Social procurement and CSR
Outsourcing (BPO/ITO)
Privatisation
KEY OPPORTUNITY IS TO LEVERAGE TECHNOLOGY AND SERVICE PROVIDERS TO DO MORE WITH LESS – THE PRODUCTIVITY AGENDA
FUNDAMENTAL IS THE NEED FOR TRUST BETWEEN ALL INDUSTRY ACTORS (PLAYERS) IS NEEDED TO BE SUCCESSFUL.
Government is looking for service providers that…..
Suppliers that work to appreciate the risks
Take the risks seriously by saying we’ll participate in mitigation
Taking action to do so
BY PRODUCT: STAFF BECOME MORE EFFICIENT AND EFFECTIVE
DISCUSS THAT THE GOVERNMENT SEES A MAJOR RISK WHEN PERSONAL OR CORPORATE VALUES ARE APPLIED…ALL AIM TO BE ETHICAL BUT ARE NOT THE SAME THAT ARE EXPECTED FOR PUBLIC SECTOR SERVICE DELIVERY. THE NEW ESERVICE CONTRACT REQUIRES SUPPLIERS TO ABIDE BY THE CODE OF CONDUCT.
EXAMPLE OF FAMLY VALUES IN A MAJOR CLOUD PROVIDER.
SUPPLY OBLIGATION TO CODE OF CONDUCT AND THE POLICIES AND PRACTICE THAT EXIST WITHIN THE GOVERNMENT SECTOR MUCH OF WHICH SUPPLIER EMPLOYEES WILL BE SUBJECT TO. HERE’S A QUICK VIEW OF WHAT A CONTRACTOR COULD HAVE TO BE AWARE OF IN ORDER TO OPERATE EFFICIENTLY.
STAFF UNDER HIGH DURESS AFTER WITNESSING OR SUSPECTING IMPROPER CONDUCT OR CORRUPT BEHAVIOUR. IT IS IMPORTANT THAT THEY UNDERSTAND THEIR OPTIONS, RIGHTS AND RESPONSIBIITIES AND AVENUES TO REPORT.
A NATURAL REACTION BUT FOR PUBLIC SECTOR MANAGERS IS THIS RATIONAL – WHAT DOES THE RESEARCH AND EVIDENCE TELL US?
PEOPLE HAVE THE CAPACITY TO BE GOOD AND BAD AND IT DEPENDS ON THE SITUATION – BOOZE, BABES AND BETS OR CRIME - COERCION, .REVENGE IDEOLOGICAL MONEY and EGO
LEADING BEHAVIOURAL ECONOMIST – DAN ARIELY HAS DONE SOME INTERESTING RESEARCH ON CHEATING AND DISHONESTY – PEOPLE ON THE ONE HAND WANT THE BENEFITS OF CHEATING BUT STILL NEED TO FEEL GOOD ABOUT THEMSELVES – THROUGH COGNITIVE FLEXIBILITY WE CAN RATIONALISE A LITTLE BIT OF CHEATING BUT STILL OVERALL THINK WE ARE A GOOD PERSON.
If not checked, these behaviours can escalate up to the point where the person cheats a lot because they no longer think they are a good person.
Other Examples, ILLEGAL DOWNLOADS
He also posits that it is all these people who cheat a little are more problematic overall than the people that cheat a lot and are no doubt the people we hear about in the media – the tip of the iceberg
BUT BEFORE WE ALL SENTENCE OURSELVES TO JAIL….THERE IS SOME GOOD NEWS
When people were reminded of the rules, cheating went down…people self-regulated their behaviours. Again, where people were able to start over a new leaf (e.g. admit they had been bad) dishonesty went down.
BUT THERE comes a point where people can tip over and no longer think they are a good
No need to cover off every benefits. Top 3 are:
Companies can assess supply risks and act. Directors can clearly demonstrate actions taken to equip their people.
It can provide competitive advantage in proposals where VGAP Accredited people are proposed.
Lead on to next slide - Members can demonstrate their commitment to the VicGovt’s values when supplying – another way to demonstrate corporate social responsibility
A way of communicating to the Community is by becoming a VGAP Corporate supporter.
Members can set a “beacon on the hill” that says:
We support and uphold the values of Govt like Integrity, Impartiality, Accountability, Leadership and Respect.
We believe in the values of fairness, integrity and impartiality when it comes to bidding for Government business;
Our people understand how to apply these values in practice according to Govt policy
Prepared to accredit our staff if a Government agency requests it
ADDITIONAL REQUIREMENTS
QUESTIONS
BUILDING PARTNERSHIP IS ABOUT MAINTAINING PUBLIC SERVICES DELIVERY AS WELL AS DELIVERING EXCELLENT VALUE FOR MONEY.
HAVING PEOPLE THAT UNDERSTAND HOW TO DO THIS IS CAN HELP YOU FORGE BETTER PARTNERSHIP WITH GOVT