Score 2011

Ethical Leadership
Saint Paul SCOREAugust 9, 2011

“Business ethics is so…negative.”

Empower others to improve the world

Ethical Leaders in ActionLeadership Development Model
LeadingSelf
Leading in Context
Leading Others

Learning across contexts

Among my teachers…

Thinking about stakeholders
Investors
Fiduciary
Employees
Partners
Contractual
Vendors
Customers
Environment
Communities
Competitors
Arms-Length

A More Realistic View of Stakeholder Diagrams
Relationshipsmay be harder tograph
than toimprove!

The Old Employment Model:“Master-Slave”
Not allslavery structureswere/are
the same.The same
Is true foremployment
terms
Minimally constrained by human rights. Employment at Will is a logical evolution from this view.Eugene Genovese’s economic conclusion: slavery didn’t pay!
(The Political Economy of Slavery: Studies in the Economy and the Society of the Slave South, 1965).

Measuring Engagement
Retention
Safety
Customer Service
Productivity
Profitability
Source: Gallup Q12 Summary

Employee Engagement Drivers
Clear expectations for performance
Adequate materials and equipment
Ability to succeedin assigned roles
A supervisor who cares about subordinates
Co-workers committed to quality work
Opportunities to learn and grow
Source: Gallup Q12 Summary

Why think about “Fair Process?”
“Process”
includesanything fromgiving feedback toa single FF
to setting
departmental
strategy
We are most likely to trust and co-operate with individuals and systems - whether we win or lose - when we experience fair process.
Kim & Mauborgne, Harvard Business Review, July – August 1997

The Three Elements of Fair Process
Engagement
Stakeholders invited to participate
Participants have an opportunity to be heard
Explanation
Process and rationale are clearly explained, along with decisions and outcomes.
Explanation is respectful – it is also often educational.
Expectation Clarity
When decisions are made, implications for all stakeholders are clearly articulated.
Everyone knows what to expect, and what is expected of them.
FairProcess isworking
WITHothers

Fair Process does not mean:
Democracy
Consensus
Happiness or Contentment
Accommodation of individual wishes or whims
Command relinquishing legitimate decision authority or accountability
Just being nice
A good indication of a fair process is when people who do not“get their way” understand why and how a decision was made, and acknowledge that the process was fair.

The Misuse of Power
Maintain control by keeping employee’s at arms length.
Substitute memos and forms for direct, two-way communication.
Avoid challenges to their ideas and authority.
Believe that knowledge is power and retain power by keeping what they know to themselves.
Deliberately leave the rules for success and failure vague.

Customer Expectations and Commitments
What should our customers expect from us?
Do we communicate about those expectations?
How do we hold ourselves accountable?
How do we respond when problems arise?
“Even if two customers are buying the same product, they may want totally different services wrapped around it.” – VP, Customer Service, semiconductor firm

Challenge: engaging vendors
What should your clients expect from their vendors?
What should vendors expect of them?
What do basic, healthy relationships look like?
What about shared-destiny, strategic relationships?

Ethical Dimensions of Competitors
Ethical Duties:
Comply with laws
Refrain from manipulating legal/regulatory processes
Competition can expand markets and validate customer desire
Competition can drive innovation, discipline, and efficiency.
Defeating competitors is an easy surrogate for the pursuit of excellence.

The oldest leadership seminar
Safety and comfort
Tactical information
Problem-solving
Strategic decisions
Who are we???
If we aren’ttelling
stories,otherssurely
are!

Thank you for your attention!
Chad WeinsteinEthical Leaders in Action, LLC
cweinstein@ethinact.com
651-646-1512
“We enable ethical leaders to achieve extraordinary results”

Score 2011

by ChadWeinstein on Aug 09, 2011

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Score 2011 — Presentation Transcript