Be the first to like this
System Center Service Manager 2010, released last May, integrates with other System Center and third party products to provide ITIL and Microsoft Solutions Framework aligned processes and practices for incident management, change management, and deployment management.
But don’t get confused. It’s not a help desk! Using workflows, integrated configuration items, and reporting and tracking you can manage the services in your organization to create a more dynamic, reliable environment for your organization.
View the slide deck and explore the benefits of Service Manager with Jason Sharp, C/D/H's Infrastructure Service Lead, and a regional expert in systems management solutions.
Contact C/D/H for more information about this and other topics – or check our blog at www.cdhtalkstech.com for tips on Systems Center and other technologies.