A presentation from Benchmark Consulting describing the role Business Architecture can play in achieving Digital Government transformation through legacy modernization.
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Iris business architect strategies for migrating government legacy enterprise applications to the cloud using business architecture - 2015-10-14
1. Strategies for Migrating Government
Legacy Enterprise Applications to the
Cloud Using Business Architecture
Presentation at the Kingsway Hotel in London UK
Website: http://biz-architect.com/
Email: info@biz-architect.com
Phone: +1-514-798-2042 x2010
Benchmark Consulting Canada
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2015-10-14
2. 1. The Cloud. What? Why?
How? slide 3
2. Business Architecture slide 12
3. Business Motivation
Model/ Strategy
Mapping slide 19
4. Capability Maps slide 24
5. Stakeholder/Organization
Maps slide 28
Presentation Overview
6. Value Maps slide 33
7. Process Maps slide 37
8. Information Maps slide 41
9. Initiative & Assets
Maps slide 45
10. Other Issues with
the Cloud slide 49
11. Government Example:
UK IPO & USPTO slide 53
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3. Section 1
The Cloud. What? Why?
How?
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4. What is the Architecture of the Cloud?
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• Everyone has their own opinion
• One differentiation is Public, Private, Hybrid
• Another is Infrastructure as a Service (IaaS),
Platform as a Service (PaaS), Software as a
service (SaaS)
• One perspective is that the cloud is a new
‘sourcing’ strategy
• Here’s a more independent view: the National
Technical Information Service (NTIS)
5. Government Cloud Computing Reference Architecture
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Source of the NIST (a US Agency) Cloud Computing Reference
Architecture: http://cloud-perspectives.com/?page_id=111
7. Public, Private, Hybrid Cloud
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– All Rights Reserved Source: Wikipedia https://commons.wikimedia.org/wiki/File:Cloud_computing_types.svg
8. What Does the Cloud Mean to You?
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
to IT ….. to managers …..
9. Enterprise 3.0 Application Architecture
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
10. What Should the Cloud Strategy Be?
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
To answer this, we first need to answer several other
questions.
o How does it relate to the business strategy?
o What capabilities are involved?
o How will it affect stakeholder interactions?
o What organizational units will be involved /
affected?
o What will the costs / benefits tradeoff be?
o How will we prioritize a roadmap and plan?
As an architect, how do we go about answering these
questions?
11. Business Motivation Model
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
The Business Motivation Model answers key business
questions:
o Why are we doing this cloud initiative?
o How will we know if it’s working?
What is the impact on our decisions with the cloud?
Which tactics can best be implemented where?
How will they need to integrate together?
Will the cloud make it more or less difficult to measure
success?
13. • 66% of HR and IT organizations
develop strategic plans that are not
linked to the enterprise strategy.
Sources: the first 2 bullets are derived from The Strategy-to-Execution Process: A
Critical Component of Transient Competitive Advantage in the European Business
Review on November 7, 2013 and the last bullet is derived from various additional
studies made by Towers Watson, Harvard Business Review, and McKinsey & Co.
Today’s Business Disconnects
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• 95% of employees in most
organizations do not understand
their organisation’s strategy
• Only 25% to 30% of business
transformation initiatives are
successful over the long term
14. Business architecture is defined as
“A blueprint of the enterprise that
provides a common understanding
of the organization and is used to
align strategic objectives and
tactical demands."
- BIZBOK® Guide, page 1
The Business Architecture
Definition
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15. Business Overview According to
Business Architecture
Figure 1.1 of the BIZBOK® Guide on page 2Benchmark Consulting Canada
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17. Benchmark Consulting Canada
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Business Architecture Stops Business Silos
Source: figure in the article entitled “Beware the Business Silos! Fun
Cartoons, Plus Helpful Solutions” in Tibbr on March 9, 2012
18. Benchmark Consulting Canada
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Stopping IT Silo Effect with Business Architecture
Enterprise
Architects
Business
Analysts
Process
Experts
Software/Appli-
cation/IT/Network
Architects
Business Architecture
20. Business Motivation Model
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Source: From the BMM and TOGAF 9.1 toward SOA - capitalizing on the
Business Capabilities - http://goobiz.com/From_BMM_to_SOA.htm
21. Business Motivation Model Subset
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
22. Other Strategy Map Methods: SWOT
Analysis & Balance Scorecard
Source: http://picgalaxy.net/swot-analysis/
Source: http://blog.bizzdesign.com/business-performance-management-
balanced-scorecards-and-the-decision-model/
Balance Score
Card
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23. Other Strategy Map Methods: Business Model Canvas
Source: http://bmimatters.com/tag/business-model-canvas-examples/
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25. Detailed Capability Diagram (Level 1 & 2)
Source: Business Architecture in a Merger & Acquisition Context – Part 1
26. Capabilities and the Cloud
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
Strategic or Direction Setting (Top)
o Provide differentiation or set direction
o Reflect executive priorities
o Could you run these in the cloud?
o Would you if you could?
– What are the decision criteria?
Supporting (Bottom)
o Abilities that an organization must have to function as a
business
o Traditional targets for outsourcing
o Cloud is a good alternative
o Why would you not move these to the cloud?
– What are the decision criteria?
27. Core Capabilities
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
Value Add, Core (Middle)
o The heart of what an enterprise does to ensure viability and
thrive in the market
o Can be thought of as a customer facing view of the business
Which ones are critical to success?
How comfortable are we with them in the cloud? Could we
do them better ourselves?
How do they have to work together?
o End-to-end value streams
o Information integration
What are the implications?
How do we make a decision?
31. Organization/Stakeholder Analysis
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
The interaction with each stakeholder can be expressed in a value stream.
There will usually be several value streams for each stakeholder.
Analysis of the stages of a value stream provide insight into the
opportunities for new interactions via the cloud (e.g. mobile devices,
social networks) and to evaluate the potential value (internal & external).
Having identified beneficial areas for new interaction, we then identify
the new capabilities that we need to support them.
Each affected stage of the value stream may require one or more new
capabilities.
Of course, many of these capabilities would be common for multiple
value streams and multiple stakeholders.
For each new capability, we could identify different sourcing options.
Some capabilities may be available from the cloud, some as commercial
off-the-shelf (COTS) products, and others as new or enhanced
implementations of existing capabilities.
32. Organization Maps
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
How will the cloud affect organization structure?
What might a new organization structure look like?
What will the political implications be?
Do the organizations have the skills to source via the
cloud and manage those apps?
How do you avoid silos and redundancies?
35. Value Stages to Capabilities
Source: Business Architecture in a Merger & Acquisition Context – Part 1
36. About Value Streams & Value Stages
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
Value Streams tell us:
o ‘How’ things are done for a specific stakeholder and scenario
o How different processes fit together to support a stakeholder
o What information must be shared between processes
‘Stages’ of a value stream require specific capabilities
Stages of a value stream may be implemented by processes
Value Streams identify capabilities that are critical to the
delivery of value (satisfaction) to our most important
stakeholders.
Value Streams tell us the integration requirements of
capabilities, processes and information. How does this relate to
our decisions about sourcing on the cloud?
38. Process Model – Internal Activities
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
39. Process Model – Internal Activities
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
40. Business Processes in the Cloud
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
Move entire process to the cloud
Source some of the tasks from the cloud
What does that mean?
o Loss of control
– Collaboration versus Coordination
o Data integration and transformation
o Visibility
o Activity Monitoring (BAM)
o Auditing and Reporting
43. Information to Capabilities Linkage
Figure 2.5.2 of the BIZBOK® Guide on page 162Benchmark Consulting Canada
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44. Enterprise Information Concerns
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
What is the critical enterprise information?
How is that information characterized and classified?
What information is critical to efficient end-to-end
integration?
What information are you comfortable keeping on the
cloud?
What information are you comfortable having under the
control of another business?
How much integration / transformation will be required for
consistent and efficient end-to-end interactions?
What information semantics do you need to own?
45. Section 9
Initiative Map & Asset
Map
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46. Initiatives Diagram
Source: Business Architecture in a Merger &
Acquisition Context – Part 1
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47. Initiative Roadmap Example
Source: Business Architecture in a Merger &
Acquisition Context – Part 1
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48. Assets Map & Linkage to Other Maps
List of Assets
complying to
TOGAF
List of Business Architecture
Map Compliant to BIZBOK
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49. Section 10
Other Issues with the
Cloud
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50. Issues with the Cloud
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
Availability / Reliability
Security
Incident Management
Accountability
Semantics
Integration
Regulatory Compliance
Visibility
51. Lock-In & Interoperability
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
What happens if you want to move to a different Cloud provider?
o Mergers and Acquisitions
o Out of business
o Poor performance (cost, SLA, technical)
Can you move to a new platform?
o What level of features / functions have you used?
o Is everything assessable through an API?
o Are industry standards followed? Do they exist?
What about your data?
o Can I get my data out at all?
o How much is it going to cost to get my data out?
o How much of my time is it going to take to get my data out?
Cloud relationships will come to an end. Have an exit strategy!
52. Business Decision Matrix
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
53. Section 11
Example 3:
Leveraging Business Architecture for
Major Portfolio Initiatives and
Business Requirements Management
US Patent & Trademark Office
Source: 1- http://www.omg.org/cgi-bin/doc?basig/2015-03-06 and 2-
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/31E
9670C-D71F-44C0-BF8F-964DF37090E2/basig-14-03-18.pdf
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64. The Intellectual Property Office (UK)
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Source: Applying Business Architecture to the Cloud Slide Deck by Mike Rosen (June 2013)
http://c.ymcdn.com/sites/www.businessarchitectureguild.org/resource/collection/0C09C473
-059E-498D-906F-E98CE494AB00/basig-13-06-12.pdf
• Recent
Customer
• Business Case
to be
published
soon
Let’s move on. This is the presentation overview. After an introduction to Business Architecture and the Business Architecture Guild, I will answer questions like Why and When Business Architecture is used. I will glance through various maps that can be built to populate Business Architecture meta models and then will focus a little more on Requirement maps and the impact of Business Architecture on Business Analysts. Finally, I will show you examples, like Ford, Principal Financials and the US Patent and Trademark Office. The USPTO in particular has a public slide deck about ”Leveraging Business Architecture for Business Requirements Management”. This should be of particular interest for Business Analysts, like you.
The most knowledgeable organization about Business Architecture is by far the Business Architecture Guild.
There are 2 major disconnects today in most corporations according to the Harvard Business Review. First of all, 66% of HR and IT organizations develop strategic plans that are not linked to the enterprise strategy. Second, 95% of employees in most organizations do not understand their organization’s strategy. Business Architecture is there and foremost to communicate the business strategies of a corporation and show how it relates to management decision makers and IT professionals to insure that execution is done in synchronization with headquarters’ business strategies. If your company does not have and share their business architecture model to key stakeholders and in particular IT folks, like business analysts, odds are very high that projects will fail to meet business objectives on time and within budgets. This is even more so today as business strategies are more dynamic then ever and change very rapidly because of competitors’ and clients’ behavior that keep on changing more rapidly then ever.
The Business Architecture Guild in this BIZBOK Guide defines Business Architecture in these fancier words: Business architecture is defined as “A blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives and tactical demands."
Business Architecture involves at minimum the 4 maps mentioned in the grey circle of this diagram in the BIZBOK Guide published by the Business Architecture Guild. They are Capabilities, Organization, Information and Value Mappings. There are also other Business Architecture maps that I find very useful. The Strategy or Motivation map is one of them. Here its call «Vision, Strategies and Tactics». Strategy mapping is necessary to link requirements to business strategies. To build a business architecture with success, having Initiative mapping is also imperative. Here it’s called «Initiatives and Projects». Stakeholder Mapping is also another one. Here it’s called Customers, Partners & Competitors. It should also include at minimum Management and other key employees that makes decisions. Product Mapping linked to other maps can also be very useful. In this diagram, its called Products & Services. 3 maps are not there and should be. Asset mapping, Requirements mapping and Process mappings.
This is why I prefer this diagram to represent the 11 maps of Business Architecture. This diagram takes into account Requirement mapping and Process mapping and allows it to be linked to other maps. To enable business architecture in the business strategy execution, you need to include requirements and business processes. If the meta model of a corporation’s business architecture is well defined and that you have a good business architecture software applications, you can even easily link a requirement among thousands to one or a few processes among again thousands of processes, like in the telco world, for example.
In brief, a good Business Architecture Meta Model will enable the Functions, the Country Divisions and the Product Groups in large corporations to stop working in silos and start working together!!!
The same is true of IT professionals. A good Business Architecture Meta Model will enable the Enterprise Architects, Business Analysts, Process Experts and Software/Applications/IT/Network Architects to stop working in silos and start working together!!!
Let me now introduce you to Business Architecture.
I often here folks with Enterprise Architecture, Requirements Management Software Application talk about evaluating the importance of projects, initiatives and programs. Usually this evaluation is made by the IT department and often enough does not involve very much the input from the headquarter, the business units, and divisions. Methods of evaluation are also very vague. There are ways to rectify this and make sure that you rank and prioritize initiatives and projects appropriately using old fashion SWOT Analyses, Balance Scorecards or more recent Business Model Canvas.
With Balance scorecards, you can list Objectives related to customers, internal business processes and financial objectives. Make sure to have appropriate measures and targets for each objective. Make sure to weight each objective. Some objectives are far more important then others. Link initiatives to each objective. Initiatives that hits the most important objectives should be prioritized over others.
The same can be done with Business Model Canvas, which is now the hot way to do business strategies among the McKinsey & Co and the Accenture of this world. You can list key partners, key activities, key resources, value propositions, relationships, channels in order of priority and associate initiatives, capabilities, value streams to each item and then compare initiatives, capabilities and value streams among them and prioritize. I have extracted from the Web an example made for Facebook. As you can see, it’s not rocket science and requires mostly common sense.
Let’s now take a look at the Capability Map, which is one of the pillar of Business Architecture.
Here is a detailed Capability Diagram with 2 levels of capabilities of Apple Republic split in 3 tiers, Strategic Direction Setting, Customer Facing and Supporting. BIZBOK talks about 3 tiers. Sometimes corporations use more than 3 tiers. As for capabilities, they can go down very deep up to 7 levels. Measuring a capability can be done in several ways. In this example, measures are simple generic heat maps. Green means that things are just fine. Blue means that some research/investigation is required. Red means that urgent care is required. More precise measures can be used as Benchmark for any of these capabilities.
Let’s now focus on the main mappings of business architecture. Let’s start with the organization map.
Organization maps seems obvious. Here’s one about a fictitious company, called Apple Republic, a multinational retail chain. I use this company to write articles about business architecture. In this case, Apple Republic has business units and departments. It wants to purchase Amplitude in red/pink. This Org Chart shows level 1 and 2. It can get a lot more messier if we include 7 levels.
When building a Org Chart of a large company, you would be surprise to see in what type of documents they are made with and how obsolete these documents are. Yet, there are fairly simple ways to build Org charts and maintain the information using Business Architecture.
You can link Org Chart Business Units and Departments to Capabilities, as shown here in this Diagram. The black links show how it is suppose to be after an integration. Amplitude in pink/red has yet to be integrated. The red links need to be eliminated as these capabilities fall under the responsibility of Departments at Apple Republic. The pink links needs to be solidified once the M&A transaction is completed.
Let’s now take a brief look at Value Streams, another important Business Architecture Map.
Here is a Value Streams Diagram. Each line is a Value Stream, which are made of Value Stages. Each boxes on this diagram are Value Stages. In todays world, these value streams have been created again for my fictitious Apple Republic retail chain. You can purchase items in their stores several ways as shown here. In this Example, Apple Republic needs to pay special attention to the value stages in orange, as they require special attention while integrating the newly purchased store, Amplitude .
With Business Architecture, it is common to associate one or several capabilities to each value stage of a value stream, like in this diagram. You have here the Hybrid Clothing Purchase Online Value Stream with the following 9 Value Stages. Items in orange will require special attention since the acquired company, Amplitude cannot execute these value stages and will need to have the proper capabilities to execute the problematic value stages. The same is true of the orange capabilities below.
There are 8 other maps handled by Business Architecture. We will review very briefly 4 of them before taking a look at the requirement map.
There are 8 other maps handled by Business Architecture. We will review very briefly 4 of them before taking a look at the requirement map.
Here another way to map an initiative linked to a strategy. 2 outcomes are to be delivered once the initiative is completed. The initiative is linked to Project 1 that is one of several projects linked to Program 1 of a Particular Portfolio. Capabilities and Value Streams could have been linked to this diagram.
Another common map used with Business Architecture is Information Mapping, which is not to be confused with Data Mapping and relates to databases and is part of the Information map at lower levels. Here is a simple example of common Information concepts. They are linked to capabilities. They could be linked to other elements of a Business Architecture Model, like requirements or processes among others. Information concepts can be owned, modified, viewed or used by capabilities through relationships.
There are 8 other maps handled by Business Architecture. We will review very briefly 4 of them before taking a look at the requirement map.
Initiative Mapping is a very important feature particularly for IT folks. In this diagram, this is an Apple Republic initiative involving the Due Diligence of the Amplitude Acquisition. It involves the finance department, Stakeholders, like the CFO, the CEO, Michael Jordan, Joe Montana and Walter Payton here. It involves other sub-initiatives like Interviews, Financial Audit, Legal Audit, Due Diligence Report and Legal Closing. It also involves various level one capabilities.
Business Architecture does not use enough the Asset map. They should since it relates a lot to what IT does. In a similar way to initiatives, assets can be linked to objectives, risk factors that are listed in a strategic map using balance scorecards or business model canvas. Again, Assets that are related to significant objectives should get the major portion of budgets. In this diagram, you can see a list of Business Architecture Map complying to the BIZBOK Guide and a list of Assets complying to TOGAF. Your Assets should ideally be classified according to a list like this at different levels corresponding to sub-levels of an asset.
There are 8 other maps handled by Business Architecture. We will review very briefly 4 of them before taking a look at the requirement map.
Here’s a last example on the use of business architecture in an organization. In this case it is a federal agency, called the US Patent and Trademark Office, which is the only federal agency that is cash flow positive and does not require any capital infusion from the government.
This example will show you how Business Architecture can leverage business requirements management.
The USPTO leads the World in Intellectual Protection and Policy both for patents and trademarks. Here are their vision and their mission.
In this example, we will take a look at the trademark division of the USPTO. As you can see in the right diagram, it is growing steadily worldwide …. Essentially because of Asia (graphic on the left).
The Trademark division of the USPTO has been operating using a business architecture model since 2010.
Their business architecture meta model includes capability maps, value streams, value stream to capability cross mappings and routing/process maps for selected value stream stages.
Business Architecture is used for:
Business impact analysis, bsness planning and priorization
Support of a major business and IT initiative called Trademak Next Generation
IT Asset Management
In this example, we will take a look at the trademark division of the USPTO. As you can see in the right diagram, it is growing steadily worldwide …. Essentially because of Asia (graphic on the left).
In this example, we will take a look at the trademark division of the USPTO. As you can see in the right diagram, it is growing steadily worldwide …. Essentially because of Asia (graphic on the left).
Here are samples of Trademark Value Streams, like Register Trademark, Maintain Trademark, Apply Trademark Change Request, Process Trademark Dispute, etc.
Usually these value stages are colored according to a heat map. The Value Stages with execution problems are marked in red, the ones that have satisfactory executions would normally be in blue. For confidentiality purposes, they were not shown here.
Here are level-one and level-2 capabilities of the Trademark division of the USPTO. Split in 3 tiers: Strategic Direction Setting, Customer Facing and Supporting.
Again these capabilities would normally be colored according to a heat map. The Capabilities with problems are marked in red, the ones that are satisfactory would normally be in blue.
Cross Mapping Capabilities to Value Stages of each Value Stream makes it possible:
For Capabilities that appear across multiple stages and value streams to provide the framework for creating and reusing the same software solutions, and
For Cross-Mapping framework to a framework for business requirements.
Here is a requirement with the following user story: «As an Examining Attorney, I want to abandon a case». This requirement involves the Value Stage « Examine Application » within the Register Trademark Value Stream and the Trademark Abandonment Capability; and relates to this particular Routing/Process map on the right of this slide.
On the left of this slide , each value stage within a value stream decomposes into a state-based, dynamic rules based process/routing map.
Process/routing maps show all possible events involving work transfers, stage change or other action/decision to be taken.
The process/routing map worksheet at the right side of the slide, details the events associated with each number of the process/routing map. Worksheet line items closely align to agile user stories and are surfaced during user working sessions as needed.