Managed Desktop and Infrastructure services are offered to relieve strain on internal IT staff. A monthly fee provides remote monitoring, management, updates, security and help desk support for servers, desktops and laptops using a cutting edge RMM platform. This includes alerts, application monitoring, asset tracking, automated problem resolution, and remote control along with reporting, smart policies, backup, patching and network analysis tools. Contact information is provided to learn more.

1. Managed Desktop and Infrastructure
Today, IT departments are strained. Internal IT staff is generally tied up working on user requests and low-
level system maintenance, hit by wave after wave of patches and upgrades critical to keeping systems current
and secure. They have too much to do, too few resources, and pressure from management to do more with
less.
Using our cutting edge hosted Remote Monitoring and Management (RMM) platform. Blink Support staff will
monitor, manage, update, secure and provide end user help desk services to all your IT environment from
backend servers to desktops and laptops, all for a fixed monthly fee per device.
Real-time & Historical Reporting— Blink Proactive Monitoring
Included Services and Management Services Reports enable you to generate
reports for all collected network data. Any report can instantly
be printed, emailed, and saved. You can drill down into
Alerts and Notifications— State-of-the-art, remote monitoring specific time periods or events or change chart type with a
system provides us with advanced notice about problems with single click – a feature that is particularly useful when
your network environment before they can affect your business. troubleshooting issues.
Application Monitoring—Our Application Monitoring provides in- Smart Policies— Leveraging Blink RMM's device profiling
depth visibility of running processes and performance counters for intelligence, it recommends monitors and data gathering
mission-critical applications, network services, and web intervals for all devices discovered in your network. Smart
applications. Policies encompass devices, monitors, alerts and scheduled
task, so any configuration changes occur from one central
location. This intuitive design saves you time and dramatically
Asset Tracking and Management—We scan your network and improves ease of use.
produce a list of your hardware and software, keeping track of
what you have and notifying us if something changes - essential Router Configuration Backup— Automatically backup
for future planning. configuration files for routers and switches. Configuration
backups can be scheduled to run as needed and are stored in
Automated Service Healing —Our solution can our database where they can be viewed and compared all in
automatically take actions to restore services when a the same interface. In addition you can be immediately alerted
when any configuration has been changed.
failure occurs, including restarting applications and
windows services, or rebooting servers allowing our Patch Management— Allows our engineers to automatically
engineers to focus more time on critical issues. manage and control critical Windows updates to ensure that
your devices are protected with the latest security patches
Helpdesk Services—Our Help Desk services staff responds to and updates.
client inquiries and issues related to day-to-day IT functions.
Network Traffic Flow Analysis— Network Traffic Analysis
Remote Device Control —Remote Control provides fast and provides unparalleled visibility into traffic network patterns
and usage to determine how traffic impacts the overall health
easy anytime, anywhere access to the device's in your customer
of the network through real-time packet capture.
To learn more about what Blink can do for your business, Call us today on +962 6 4000101 or visit www.blink.jo