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ITSM ROI - Delivering Business Value Fast

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To view the full slidedeck and the on demand recording of the webinar, visit www.axiossystems.com/itsm-roi …

To view the full slidedeck and the on demand recording of the webinar, visit www.axiossystems.com/itsm-roi

In this webinar, George Spalding (Executive VP, Pink Elephant), and Joe Beighley (Business Solutions Consultant, Axios Systems) explore the ROI that IT and the business can achieve with more effective ITSM software and practices.

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  • 1. Axios Systems WebinarBlog.axiossystems.com @Axios_Systems Axios on LinkedInim@axiossystems.comGeorge SpaldingExecutive Vice PresidentPink ElephantJoe BeighleyBusiness Solutions ConsultantAxios Systems“ITSM ROI – Delivering Business Value Fast”#ITSM #ROIAxios | 1
  • 2. Axios | 2Why you need to think about the ROI of ITSM?Because…Budget Cuts Outsourcingand
  • 3. Axios | 3Reduced IT Ops Costs Business User SatisfactionReduce Business Outages Reduced Risk/Cost AvoidanceWhat does ROI mean in ITSM?
  • 4. Axios | 4Outages are BAD… and definitely avoidable costs
  • 5. Axios | 5People Cause Outages• 80% of unplanned outages are due to ill-planned changes made by administrators(operations staff) or developers (Source: ITPIVisible Ops)• 60% of availability and performance errorsare the result of misconfigurations. Thelittle changes made to the environment andsystem configuration parameters all the time.(Source: EMA)• Through 2015, 80% of outages impactingmission-critical services will be caused bypeople and process issues, and more than50% of those outages will be caused bychange/configuration/release integration andhand-off issues (Source: Gartner)
  • 6. Axios | 6
  • 7. Axios | 7Outages Cost Money• A USA Today survey of 200 data centermanagers found that over 80% of thesemanagers reported that their downtime costsexceeded $50,000 per hour. For over 25%,downtime cost exceeded $500,000 per hour• 1 out of 10 companies said they needgreater than 99.999% availability(Information and Intelligence Corp)• $46 Million in employee cost per year lost indowntime for Fortune 500 companies (Dunn& Bradstreet)• Downtime costs $42,000 per hour (Gartner)• Data Center downtime costs $5600 perminute (Ponemon Institute)Throwing money down the can
  • 8. Axios | 8Outages Kill Productivity• Downtime can reach87 hours per yearcumulatively (Source:Gartner)• Average OutagePeriod is 200 minutesfor full restoration(Source: ITPI)Frustration!
  • 9. Axios | 9Outages Impact Revenue• $26.5 Billion in lost revenue peryear (Source: Information Week)• On average businesses losebetween $84,000 and $108,000(USD) for every hour of IT systemdowntime• Disruption in the supply chain mayexpose the business to damagesand can impact shareholder value• Not to mention the impact onReputation, Brand and CustomerLoyaltyOutages drain revenue
  • 10. Axios | 10Outages Impact Brand Loyalty
  • 11. Axios | 11ROI of ITSM• How many minutes @$5600/minute will ittake to pay for yourITSM program?Time is money
  • 12. Axios Systems WebinarBlog.axiossystems.com @Axios_Systems Axios on LinkedInim@axiossystems.comGeorge SpaldingExecutive Vice PresidentPink ElephantJoe BeighleyBusiness Solutions ConsultantAxios Systems“ITSM ROI – Delivering Business Value Fast”#ITSM #ROIAxios | 12To see the rest of this slidedeck and view the on demandrecording of the webinar, visit axiossystems.com/itsm-roi

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