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BEYOND INSTALLS:
KEY MARKET INSIGHTS FOR INDIA
MMP
AND PARTNER
45K+2.3B+ 100+
DEVICES
TRACKED
GLOBAL
FOOTPRINT
APPS
WITH SDK
MCOMMERCE
FOCUS
MCOMMERCE
CLIENTS
NO CONFLICT OF
INTEREST
ABOUT APSALAR
USA
INDIA
BRAZIL
1. The m-commerce app land grab is on!
2. It takes a lot more clicks to drive an install than you assume in
your models
3. Double-counting credit for installs is costing you big money
4. Your business challenge definitely doesn’t stop with the install
5. Retargeting is the big opportunity for India
5 KEY INSIGHTS FOR INDIA
1) THE M-COMMERCE LAND GRAB IS ON!
+32%
Number of Phones with
mCommerce Apps
Q2 v. Q1 2015
Number of Installs Number of Events
+27% +54%
• Massive global study
• 10 billion installs
• 100 million IAPs
• Data from January 1 2015 to
May 31, 2015
2) IT TAKES A LOT OF CLICKS TO DRIVE AN INSTALL
INDIA CHALLENGED BY CLICK AND IAP FRAUD
198 CLICKS TO DRIVE AN INSTALL IN INDIA
198
• Global fraud issue exacerbated in India because of
popularity of APK-based Installs and Internal Installs
• Massive click counts:
• Impeding ability to optimize and assess media performance
• Radically increasing measurement costs with vendors that
charges of every click
• Comprehensive measurement including FB and third-
party app stores is essential
I DROVE IT!
I DROVE IT!
I DROVE IT!
I DROVE IT!
I DROVE IT!
I DROVE IT!
I DROVE IT!
I DROVE IT!
I DROVE IT! I DROVE IT! I DROVE IT!
I DROVE IT!
3) DOUBLE-COUNTING OF INSTALLS IS A SIGNIFICANT ISSUE
• Any media company that touches a consumer will believe they deserve
payment for the install
• Tracking vendor performance particularly challenging because Indian
companies work with so many vendors
• Without comprehensive ongoing measurement and attribution, Indian
companies are paying 2-,3-,4- times for the same transaction or install
Challenge
• Leading Indian online retailer believed they were paying twice or
three times for installs because multiple vendors were taking credit.
Solution
• Implement Apsalar Attribution to track which vendors deserved
credit for an install.
Results
• By crediting installs to only one vendor, Apsalar was able to reduce
average CPI by 21%.
• Apsalar also provided counts of attributed installs to vendors to
eliminate data discrepancies.
WITHOUT
APSALAR
WITH
APSALAR
AVERAGE CPI
21% LOWER
CASE STUDY: ELIMINATING DOUBLE-COUNTING REDUCES CPI BY 21%
APPS PER
PHONES
APPS USED
WEEKLY
APPS
UNUSED
61 7.1 53.9
4) THE CHALLENGE DOESN’T STOP WITH THE INSTALL
Source: Nielsen
APSALAR DATA SHOW: IT’S ALL ABOUT THE STATE OF YOUR
CUSTOMER FUNNEL
The Dream Funnel The Upside-Down Umbrella The Where is It Funnel? The Bulging Funnel
Optimization of user experience is proving critical for
Indian app marketers
MANY BRANDS DON’T KNOW
WHERE THEIR BOTTLENECKS ARE!
SUCCESS IS ABOUT PROGRESSIVE ENGAGEMENT OPTIMIZATION
App
Customer
Life Cycle
Planning
AUTHENTICATION
EVENTS
ENGAGEMENT
EVENTS
INTENT
EVENTS
CONVERSION
EVENTS
Authentication Events: Who am I?
Engagement Events: Am I actually using the app?
Intent Events: Am I gradually moving toward making a
purchase?
Conversion Events: Not just that I purchased. What did I
purchase, and what drove me to buy now?
Content to help brands
uncover the opportunities
to optimize
LONG-TERM MEASUREMENT MATTERS
• Maximum 30-day measurement windows causing serious
problems for mcommerce businesses globally
• Problematic for retail, finance, travel, on-demand services
• Purchase cycles longer
• Objective is to build ongoing customer relationships
• Since installs are a very poor predictor of future revenue,
many companies are struggling to drive revenue and
optimize
5) RETARGETING THE BIG OPPORTUNITY FOR
INDIA
Acquisition to Retargeting Spend Ratio
Acquisition,
73%
Retargeting,
27%
USA
Acquisition,
84%
Retargeting,
16%
EU
Acquisition,
99%
Retargeting,
1%
INDIA
RETARGETING DRIVING GREAT RETURNS
WORLDWIDE IN KEY INDIAN CATEGORIES
ROI FROM RETARGETING
On Demand Services Travel
Retail
Subscription Services Low IAP Penetration Games
High IAP Penetration Games
Utility Apps
THINK MORE BROADLY THAN JUST SINGLE-
EVENT-BASED RETARGETING…
CATEGORY
CUSTOMERS
LIFESTYLE/LIFE
STAGE
BRAND
AFFINITY
BUYING
STAGE
BUYER
DECILES
LAPSED
CUSTOMERS
CRM
PUSH
NOTIFICATIONS
MESSAGE
CENTER
eWALLET
MKTG
AUTOMATION
DATA-DRIVEN
DECISIONING
REMEMBER: RETARGETING IS MORE THAN
AN AD TARGETING STRATEGY
1. The m-commerce app land grab is on!
2. It takes a lot more clicks to drive an install than you assume in
your models
3. Double-counting credit for installs is costing you big money
4. Your business challenge definitely doesn’t stop with the install
5. Retargeting is the big opportunity for India
5 KEY INSIGHTS FOR INDIA
What to MeasureHow to ChooseWhat to Watch For
WWW.APSALAR.COM/RESOURCES/
Plus 26 Other Whitepapers and Cheatsheets

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Beyond Installs - Key Insights on Mobile Apps in India

  • 1. BEYOND INSTALLS: KEY MARKET INSIGHTS FOR INDIA
  • 2. MMP AND PARTNER 45K+2.3B+ 100+ DEVICES TRACKED GLOBAL FOOTPRINT APPS WITH SDK MCOMMERCE FOCUS MCOMMERCE CLIENTS NO CONFLICT OF INTEREST ABOUT APSALAR USA INDIA BRAZIL
  • 3. 1. The m-commerce app land grab is on! 2. It takes a lot more clicks to drive an install than you assume in your models 3. Double-counting credit for installs is costing you big money 4. Your business challenge definitely doesn’t stop with the install 5. Retargeting is the big opportunity for India 5 KEY INSIGHTS FOR INDIA
  • 4. 1) THE M-COMMERCE LAND GRAB IS ON! +32% Number of Phones with mCommerce Apps Q2 v. Q1 2015 Number of Installs Number of Events +27% +54%
  • 5. • Massive global study • 10 billion installs • 100 million IAPs • Data from January 1 2015 to May 31, 2015 2) IT TAKES A LOT OF CLICKS TO DRIVE AN INSTALL
  • 6. INDIA CHALLENGED BY CLICK AND IAP FRAUD
  • 7. 198 CLICKS TO DRIVE AN INSTALL IN INDIA 198 • Global fraud issue exacerbated in India because of popularity of APK-based Installs and Internal Installs • Massive click counts: • Impeding ability to optimize and assess media performance • Radically increasing measurement costs with vendors that charges of every click • Comprehensive measurement including FB and third- party app stores is essential
  • 8. I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! I DROVE IT! 3) DOUBLE-COUNTING OF INSTALLS IS A SIGNIFICANT ISSUE • Any media company that touches a consumer will believe they deserve payment for the install • Tracking vendor performance particularly challenging because Indian companies work with so many vendors • Without comprehensive ongoing measurement and attribution, Indian companies are paying 2-,3-,4- times for the same transaction or install
  • 9. Challenge • Leading Indian online retailer believed they were paying twice or three times for installs because multiple vendors were taking credit. Solution • Implement Apsalar Attribution to track which vendors deserved credit for an install. Results • By crediting installs to only one vendor, Apsalar was able to reduce average CPI by 21%. • Apsalar also provided counts of attributed installs to vendors to eliminate data discrepancies. WITHOUT APSALAR WITH APSALAR AVERAGE CPI 21% LOWER CASE STUDY: ELIMINATING DOUBLE-COUNTING REDUCES CPI BY 21%
  • 10. APPS PER PHONES APPS USED WEEKLY APPS UNUSED 61 7.1 53.9 4) THE CHALLENGE DOESN’T STOP WITH THE INSTALL Source: Nielsen
  • 11. APSALAR DATA SHOW: IT’S ALL ABOUT THE STATE OF YOUR CUSTOMER FUNNEL The Dream Funnel The Upside-Down Umbrella The Where is It Funnel? The Bulging Funnel Optimization of user experience is proving critical for Indian app marketers MANY BRANDS DON’T KNOW WHERE THEIR BOTTLENECKS ARE!
  • 12. SUCCESS IS ABOUT PROGRESSIVE ENGAGEMENT OPTIMIZATION App Customer Life Cycle Planning AUTHENTICATION EVENTS ENGAGEMENT EVENTS INTENT EVENTS CONVERSION EVENTS Authentication Events: Who am I? Engagement Events: Am I actually using the app? Intent Events: Am I gradually moving toward making a purchase? Conversion Events: Not just that I purchased. What did I purchase, and what drove me to buy now? Content to help brands uncover the opportunities to optimize
  • 13. LONG-TERM MEASUREMENT MATTERS • Maximum 30-day measurement windows causing serious problems for mcommerce businesses globally • Problematic for retail, finance, travel, on-demand services • Purchase cycles longer • Objective is to build ongoing customer relationships • Since installs are a very poor predictor of future revenue, many companies are struggling to drive revenue and optimize
  • 14. 5) RETARGETING THE BIG OPPORTUNITY FOR INDIA Acquisition to Retargeting Spend Ratio Acquisition, 73% Retargeting, 27% USA Acquisition, 84% Retargeting, 16% EU Acquisition, 99% Retargeting, 1% INDIA
  • 15. RETARGETING DRIVING GREAT RETURNS WORLDWIDE IN KEY INDIAN CATEGORIES ROI FROM RETARGETING On Demand Services Travel Retail Subscription Services Low IAP Penetration Games High IAP Penetration Games Utility Apps
  • 16. THINK MORE BROADLY THAN JUST SINGLE- EVENT-BASED RETARGETING… CATEGORY CUSTOMERS LIFESTYLE/LIFE STAGE BRAND AFFINITY BUYING STAGE BUYER DECILES LAPSED CUSTOMERS
  • 18. 1. The m-commerce app land grab is on! 2. It takes a lot more clicks to drive an install than you assume in your models 3. Double-counting credit for installs is costing you big money 4. Your business challenge definitely doesn’t stop with the install 5. Retargeting is the big opportunity for India 5 KEY INSIGHTS FOR INDIA
  • 19. What to MeasureHow to ChooseWhat to Watch For WWW.APSALAR.COM/RESOURCES/ Plus 26 Other Whitepapers and Cheatsheets