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Careers talk ict v1 1
1. ICT Geelong: Careers in IT Industry
September 1st, 2015
Location: Western Beach Room, Level 6 of the Sally Walker Building.
2. MyCareerPath Belmont High School
Degree in Computer Systems Engineering from RMIT
Worked at a local Vendor and Technical Manager/Systems Architect
Joined GMHBA in late 2008
IT and Systems Manager 2009
Executive of IT in 2013
CIO 2015
3. Why IT?
I like to..
- fix things
- make things
- problem solve
- buy gadgets
4. Supporting the health of our
communities for generations
GMHBA – Who are we?
Australia’s leading regionally
based health fund most
recommended by our
communities for the contribution
that we make to their health and
wellbeing.
Mission Vision
6. Current Projects
New responsive
designed
Private Health
Insurance
acquisition
framework for
use across
multiple
brands.
Technology:
Undecided
New member
and provider
portals
Technology:
Microsoft
Dynamics &
ADX Studios
New data
warehouse and
visualisation
tools, including
machine
learning
capability etc.
Technology:
MS SQL
QlikView
SAS
Revamping the
core:
Enterprise
Service Bus
(ESB).
Technology:
Microsoft
Biztalk
Revamping the
core:
Business wide
CRM system.
Technology:
Microsoft
Dynamics &
Click
Dimensions
Revamping the
core:
Customer
communication
management
system
Technology:
HP Exstream
7. Future Projects
-New digital health systems and websites:
* Telehealth
* E-health
* Health Advice
-Electronic Medical Records system
-New Practice Management system
IT Cloud Plan & Migration, Mobile Apps, Event
Triggering, BPM, Machine learning, Big Data, IOT ……
My Career path?
Geelong High School (Belmont High School)
Degree in Computer Systems Engineering from RMIT
Worked at a local Vendor and Technical Manager/Systems Architect
Joined GMHBA in late 2008 as IT Manager. Total technical staff in 2008 was 5 of which 3 were IT
IT and Systems Manager 2009
Executive of IT in 2013
CIO 2015 – current staff of 21
Why IT?
I like to fix things.
I think IT are mechanics of a business, fundamentally most IT people love a problem that requires abstract thinking to correct.
As you go up the ladder, the problems are bigger and take longer to correct (Frustrating) but in the end we are still performing the same task.
As a CIO my task is to bring new technologies to GMHBA and make sure that our technology is correctly placed to provide a competitive platform for the business to operate. It’s a role of influence and requires changing traditional perceptions of technology capability.
Community Focuses
Multiple Brands
Recently Health.com.au
Diversification into Clinical – Optical, Dental, GP, Health advice, Care Coordination
76K members in 2008 to 170K in 2015
140 employees to well over 250 now
Supporting business scale objectives – Like being able to take on another 40000 members quickly
Customer Experience - To create the tools and services to deeply connect to our targeted customers providing experiences that will delight.
Online Presence – To innovate, create, integrate and present the GMHBA digital services into a compelling online offering providing high value and competitive advantage
Knowledge – To understand our customers’ needs and motivations better than any of our competitors and provide the business with the information required to make the correct decision
Current Major Projects:
Implementing a new responsive designed Private Health Insurance acquisition framework for use across multiple brands. Ultimately driving efficiency and customer experience.
Implementing new member and provider portals
Implement a new data warehouse and visualisation tools, including machine learning capability etc
Revamping the core:
Implementing an ESB into GMHBA to integrate our systems
Implementing a new business wide CRM system.
Implementing a new customer communication management system
Activity Streams
Affective computing/Mood Recognition
BioChips
Robotics
Home Monitoring
Health Monitoring
Patient decision Aids
Approved roles for FY16
Digital Delivery Manager
Web Business Analysts - this role will primarily be responsible for ensuring the technical deliverables of the Digital team’s solutions.
2 x .NET Developer – Will work within the digital delivery team.
Front End Web Developer
CRM system configurator – Microsoft dynamics and ADX studios
Business Intelligence Developer
IT Administrator
Quality Assurance role
Service Desk roles
Web Content Coordinator
Future roles required
Service Delivery Manager
Integration Developer
Applications Developer
More .NET Web Developers
Business Analysts
System Architect
Service Desk Roles
Innovation Role
Must have competencies
Must have (especially for a career not a job):
Value Orientation - The ability to understand what is valuable to the business revenue and strategic direction
Be Adaptable - The ability to adapt to a fast paced agile business that is diversifying into clinical products.
Fostering Innovation - The ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies.
Technical Expertise - The ability to demonstrate depth of knowledge and skill in a technical area.
Diagnostic Information Gathering - The ability to identify the information needed to clarify a situation, seek that information from appropriate
sources, and use skilful questioning to draw out the information, when others are reluctant to disclose it.
Managing projects; planning, prioritizing, and administering work - Understanding organisational project methodology.
Managing Change - The ability to demonstrate support for innovation and for organisational changes.
Analytical Thinking - The ability to tackle a problem by using a logical, systematic, sequential approach.
Forward Thinking - The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
