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Careers presentation ict v2 1
- 1. GMHBA IT - Careers Paul Hulett, CIO
- 2. My Journey MyCareerPath Year 12 @ Belmont High School Bachelor Degree in Computer Systems Engineering from RMIT Worked for a local Vendor as Technical Manager and Systems Architect 2008: Joined GMHBA as IT manager 2009: IT and Systems Manager 2013: Appointed Executive of IT 2015: Appointed Chief Information Officer (CIO)
- 3. Why IT? IT Management Fix Stuff Make Stuff Problem Solving Buying Gadgets & Technology Helping People
- 4. Who is GMHBA? Our Mission Supporting the health of our communities for generations Our Vision Australia's leading regionally based health fund most recommended by our communities for the contribution that we make to their health and wellbeing.
- 5. Who is GMHBA? Today: ~ 130000 member policies + 40000 non-member policies ~ 350000 people covered by PHI nationally 4th largest Insurer in Victoria 7th Nationally ~ Doubling industry growth consistently for over 10 years (2008 we had ~ 76000 Members)
- 7. IT Focus Areas Customer Experience Online Presence Knowledge Supporting business scale objectives Reliable, Secured, Flexible Infrastructure
- 8. Current Projects New responsive designed Private Health Insurance acquisition framework for use across multiple brands. Technology: Undecided New member and provider portals Technology: Microsoft Dynamics & ADX Studios New data warehouse and visualisation tools, including machine learning capability etc. Technology: MS SQL QlikView SAS Revamping the core: Enterprise Service Bus (ESB). Technology: Microsoft Biztalk Revamping the core: Business wide CRM system. Technology: Microsoft Dynamics & Click Dimensions Revamping the core: Customer communication management system Technology: HP Exstream
- 9. Future Projects -New digital health systems and websites: * Telehealth * E-health * Health Advice -Electronic Medical Records system -New Practice Management system IT Cloud Plan & Migration, Mobile Apps, Event Triggering, BPM, Machine learning, Big Data, IOT ……
- 10. Digital Delivery Manager Business Intelligence Developer Web Business Analysts IT Administrator .NET Developer Quality Assurance Role Front End Web Developer Service Desk Roles CRM System Configurator Web Content Coordinator *** 50% of these roles will be filled internally Approved Roles for IT in FY16
- 11. Service Delivery Manager IT Administrator Level 1 (Health.com.au) IT Manager (health.com.au) IT Administrator Level 3 IT Manager (Health Businesses) System Administrator (Health.com.au) IT Administrator Level 1 Service desk IT Administrator Level 3 New Roles for IT
- 12. Service Delivery Manager Solution Architect Integration Developer Service Desk Roles Applications Developer DBA .NET Web Developers Business Analysts *** 45 roles by 2025 Future roles in IT
Editor's Notes
- My Career path? Geelong High School (Belmont High School) Degree in Computer Systems Engineering from RMIT Worked at a local Vendor and Technical Manager/Systems Architect 2008 (late) Joined GMHBA as IT Manager. Total technical staff in 2008 was 5 of which 3 were IT. 2009 IT and Systems Manager 2013 Executive of IT 2015 CIO – current staff of 25+
- Why IT? I like to fix things. I think IT are mechanics of a business, fundamentally most IT people love a problem that requires abstract thinking to correct. As you go up the ladder, the problems are bigger and take longer to correct (Frustrating) but in the end we are still performing the same task. As a CIO my task is to bring new technologies to GMHBA and make sure that our technology is correctly placed to provide a competitive platform for the business to operate. It’s a role of influence and requires changing traditional perceptions of technology capability.
- Community Focuses Multiple Brands Diversification into Clinical – Optical, Dental, GP, Health advice, Care Coordination 76K members in 2008 to 170K in 2015 140 employees to well over 250 now
- Community Focuses Multiple Brands Recently Health.com.au Diversification into Clinical – Optical, Dental, GP, Health advice, Care Coordination 76K members in 2008 to 170K in 2015 140 employees to well over 250 now
- Supporting business scale objectives – Like being able to take on another 40000 members quickly Customer Experience - To create the tools and services to deeply connect to our targeted customers providing experiences that will delight. Online Presence – To innovate, create, integrate and present the GMHBA digital services into a compelling online offering providing high value and competitive advantage Knowledge – To understand our customers’ needs and motivations better than any of our competitors and provide the business with the information required to make the correct decision
- Current Major Projects: Implementing a new responsive designed Private Health Insurance acquisition framework for use across multiple brands. Ultimately driving efficiency and customer experience. Implementing new member and provider portals Implement a new data warehouse and visualisation tools, including machine learning capability etc Revamping the core: Implementing an ESB into GMHBA to integrate our systems Implementing a new business wide CRM system. Implementing a new customer communication management system
- Activity Streams Affective computing/Mood Recognition BioChips Robotics Home Monitoring Health Monitoring Patient decision Aids
- Approved roles for FY16 Digital Delivery Manager Web Business Analysts - this role will primarily be responsible for ensuring the technical deliverables of the Digital team’s solutions. 2 x .NET Developer – Will work within the digital delivery team. Front End Web Developer CRM system configurator – Microsoft dynamics and ADX studios Business Intelligence Developer IT Administrator Quality Assurance role Service Desk roles Web Content Coordinator
- Future roles required Service Delivery Manager Integration Developer Applications Developer More .NET Web Developers Business Analysts System Architect Service Desk Roles Innovation Role
- Must have competencies Must have (especially for a career not a job): Value Orientation - The ability to understand what is valuable to the business revenue and strategic direction Be Adaptable - The ability to adapt to a fast paced agile business that is diversifying into clinical products. Fostering Innovation - The ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies. Technical Expertise - The ability to demonstrate depth of knowledge and skill in a technical area. Diagnostic Information Gathering - The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skilful questioning to draw out the information, when others are reluctant to disclose it. Managing projects; planning, prioritizing, and administering work - Understanding organisational project methodology. Managing Change - The ability to demonstrate support for innovation and for organisational changes. Analytical Thinking - The ability to tackle a problem by using a logical, systematic, sequential approach. Forward Thinking - The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies