2. About Company HGTechSolutions is a leading software development and web application development company that provides offshore outsourcing services.
3. About CRMAvatar CRMAvatar is a thought leader in CRM Applications CRMAvatar has created what has come to be one of the most powerful and dynamic hosted CRM solutions available in the market today.
4. FEATURES OF CRM AVATAR
5. CUSTOMER SERVICE
6. CUSTOMER SERVICE <ul><li>CRM Avatar Maximizes business opportunities and customer satisfaction by tracking customer interaction </li></ul><ul><li>Provides Customers with greater confidence and satisfaction </li></ul><ul><li>Track Inquiries and issues , create contracts all directly in CRM Avatar. </li></ul><ul><li>Real Time Access to customer data. </li></ul>
8. CRMAvatar includes full featured users and user’s role management using which users can be created, deleted and updated. Using User Role Management in CRMAvatar one can create roles for a single user or can create set of rules for example which can be applied to teaching employees or can create other which can be applied to Teachers special roles can be created for other users like management or IT department which is managing the CRMAvatar software or anybody else who is managing the software
9. CONTACT MANAGEMENT
10. CONTACT MANAGEMENT <ul><li>High level of customer service with a complete record of customer communications. </li></ul><ul><li>Easily review sales opportunities, upcoming activities, attached documents from a main contact screen. </li></ul>
11. <ul><li>It includes task management system to track both internal and external customer activities. </li></ul>
12. ACTIVITY MANAGEMENT
13. ACTIVITY MANAGEMENT <ul><li>CRM Avatar includes full scheduler system to manage calls and meetings </li></ul><ul><li>It also have team, personal and </li></ul><ul><li>company calendar to manage all using one piece of software. </li></ul><ul><li>No different softwares required for different works as all work can be done using one piece of software . </li></ul>
14. INVOICES & PAYMENTS
15. INVOICES AND PAYMENTS <ul><li>Integrated Invoicing Tool automates creating invoice helping sales team to do all thing using one single CRM Avatar. </li></ul><ul><li>This also allows managing invoices all at one time giving all account and product information all at one time. </li></ul><ul><li>Integrated Payment system helps in managing all incoming and pending payments. </li></ul><ul><li>It also takes care of </li></ul><ul><li>payments which are made in installments so proves to be very helpful when managing payments in an organization. </li></ul>
16. REPORTING & DETAILED DASHBOARD
17. REPORTING & DETAILED DASHBOARD
19. CRMAvatar includes full outlook like mailing system so need for any other mailing system it can be used to send and receive any kind of mail MAILING SYSTEM
21. PROJECT MANAGEMENT CRMAvatar includes full project management to manage any project in the organization. This can be a very handy tool for project management team and can let them create any project in a team as well as they can do any project individually.
23. SALES MANAGEMENT CRMAvatar puts you in complete control of your sales pipeline, allowing you to effectively manage, forecast, and report on all phases of the sales cycle.
25. CRMAvatar includes import export tool to easily import and export data like contacts and account information which makes it easy to migrate from other systems or from migration from excel or other files to our softwares Easily.
27. CRMAvatar includes full contract management module to manage all contracts within the school. It can save all important documents and information related to contract using this module
29. BENEFITS By installing the CRM system, the schools can dramatically increase the effectiveness, efficiency and productiveness of its customer service. CRMAvatar includes full scheduler system to manage calls and meetings and it also have team, personal and School calendar to manage all using one piece of software. All of the administration processes can be handled effectively due to the installation of the CRM system.
30. It would ease the work of school helpdesk which has to the all the work on a multiple basis .Now it can be done on centralised basis. Using CRM software team schools can have access to files anywhere using internet to download any useful document related to a meeting This can also be safe location for keeping files and getting rid of finding the required document from piles of files in the office so can be real time save also.
31. The fees record can be maintained with ease using the CRM system Student record can be maintained with ease using the CRM systems. Staff attendance can be maintained with ease using CRM systems .