28. So, the focus point should
be on the consumers
rather than the brand
29. We need 3 elements in the new
structure
1.Relationship-buildingentity and mechanism
2.Targeted communications that can exert a tactical
influenceoncustomer behaviour
3. Obtainingexpertise in new-productand brand
developmentso that the portfolioofproductscan
becontinually
rejuvenated
30. Other changes in the new structure
• Required in the measures they use to
gauge success
• Required in incentives and awards
used to motivate people
• The way they deploy resources to the
market
• The manner in which teams co-
ordinate their market opportunities
31. Created by Yash Akshay Reddy,
SVCE during an internship
by Prof. Sameer Mathur,
IIM Lucknow
www.iiminternship.com