1. IP PBX
1001tech IPvox
Datasheet
Discover the true value of communicating with your customers.
IP Telephony Software-Based: Customer Management & Call / Contact Centre Solutions
EzyTouch IP PBX is a flexible, cost-effective and expandable IP PBX solution running on a
combination of open-source and commercial-based platforms. Integrating seamlessly with existing
analog and E1/T1 & ISDN lines with advanced Voice-Over-IP technology, it allows for dramatic cost
savings by reducing or eliminating long-distance toll-charges and reducing wiring costs. The
solution is vendor neutral and standards based, allowing you to choose the hardware that best
meets your business needs and your budget.
The EzyTouch IP PBX provides all standard PBX calling features (call transfer, call waiting, call
forwarding etc.) as well as advanced features to allow call centre style handling and distribution of
calls. As an interactive Voice Response (IVR) platform, it also allows for the creation of custom
database-driven voice applications through a variety of programming interfaces. A flexible scripting
environment allows a high level of customisation, and offers the ability to grow with your evolving
requirements.
Why EzyTouch IP PBX?
• Cost-effective and comprehensive IP PBX solutions.
• Connects to both traditional PSTN lines and data networks.
• Flexibility to mix-and-match your choice of hardware.
• Scalability allows for easy upgrades according to your needs.
• Cost savings for long-distance calls and elimination of phone wiring.
• Improve customer service and reduce time spent on each caller.

2. IP PBX
Specifications EzyTouch IP PBX Specifications EzyTouch IP PBX
Ring Group Yes Route by caller ID Yes
Music On Hold Yes DIDs Yes
Music On Transfer Yes Voice prompts Yes
Blind Transfer / Supervised
Yes Customer caller IDs Yes
Monitored Transfer
Do Not Disturb (DND) Yes Extension groups Yes
Voicemail to e-mail Yes Fax support Yes
Branch office support Yes Hot desking Yes
Call detail records (CDR) Yes Name directory Yes
Caller ID Yes Dial by name Yes
Day & night mode Yes E-mail support Yes
Three-way calling Yes Custom caller IDs Yes
Ring-all / ring groups Yes CRM integration Yes
Follow-me Yes Custom CTI (AGI) Yes
Alerts & notifications Yes Full featured ACD Yes
Announcements Yes Agent call recording Yes
Route by caller ID Yes Agent variable log-off Yes
Call screening Yes Agents shared across sites Yes
Call recording Yes Graphical cue reports Yes
Conference bridges Yes Queue statistic reporting Yes
Click-to-call Yes Real-time queue stats Yes
Skills-based routing Yes Screen pop-up Yes
Talk to us +603 7722 1001 or e-mail sales@1001tech.com.my
For more info, visit us at www.ip--vox.com
-
1001tech IPvox 1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd)
Lot 7.16, Level 7, 1 Tech Park, 7 Tanjung Bandar Utama,
Subsidiary of: 1001tech Group Bandar Utama, Petaling Jaya 47800, Selangor, Malaysia
Talk to us. We understand your ICT needs.