YouTube Promotion And Strategy Proposal PowerPoint Presentation Slides
TRAINING MANUAL FOR 3
1. 1
Conception and Designed by 3@1 Table view version 1 July 2015
Zouzou kazum ba
TRAINING MANUAL FOR 3@1
TABLE VIEW
2. 2
Conception and Designed by 3@1 Table view version 1 July 2015
Zouzou kazum ba
1. BASIC CUSTOMER NEEDS AND EXPECTATIONS
Our slogan:
A customer is the most important visitor, on our premises.
He is not dependent on us.
We are dependent on him.
He is not an interruption on work.
He is the purpose of it.
He is not an outsider to our business.
He is part of it.
We are doing him a favour by sending him…
He is doing us a favour by giving us the opportunity to do it.
3. 3
Conception and Designed by 3@1 Table view version 1 July 2015
Zouzou kazum ba
2. 4 WAYS TO PROPERLY GREET A CUSTOMER OR
WELCOME
Smile with your greeting
Stop what you are doing for few second to acknowledge the customer The
most important word to use :
“Hi sorry you’ll be the next customer to be helped”.
Ask question (how can I assist you or help )
Dress professionally (Because you are the first face that a prospective
customer sees, be sure to dress and act professionally).
4. 4
Conception and Designed by 3@1 Table view version 1 July 2015
Zouzou kazum ba
3. HOW TO ARRANGE COLLECTION
3.1. COURRIER IT COLLECTION
3.1.1. COLLECTION TEMPLATE
Note: Please note the collection template is available on each staff folder under
collection collection folder.
e.g.: step 1. My computer
Step 2. Network location
Step 3. (Staff folder)
Step 4.Collection Template
Step 5. Copy, paste templates into the body of 3@1 new email,change collection
address, Dimension, content weight and contact details.
Send Email: cptcsd@courierit.co.za
Subject: COLLECTION REQUEST
Hi Team,
Please see below details for collection to be arranged and provide quote,collection reference number ASAP.
Kindly see attached copy of ID and authorization letter from customer.
Account number: 23027
Reference name: Zouzou kazumba
Address to be collect:
10 Roseltst Street
Bailliepark
Potchefstroom
JHB
Dimension: 428 mm (W) x 460 mm (D) x 100 mm (H) or cm
Weight: 6 kg
Content: POS Terminal
Contact Name: Petro Smith
Cell Number: 0795723339
Date and time for collection: 05/06/2015 14:00 PM
Kind Regards
Zouzou kazumba
5. 5
Conception and Designed by 3@1 Table view version 1 July 2015
Zouzou kazum ba
3.1.2. REQUEST FOR INTERNATIONAL QUOTE
Note: Please follow up with a call on this number 021 555 6777 - Ext 6775
Send Email: csdinternationalcpt@courierit.co.za
Subject: INTERNATIONAL QUOTE REQUEST
Hi Team,
Please see below details below and provide quote ASAP.
Account number: 23027
Reference Name: Zouzou kazumba
Address:
10 Roseltst Street
Bailliepark
Potchefstroom
Country: France
Area Code: 7441
Dimension: 428 mm (W) x 460 mm (D) x 100 mm (H) or cm
Weight: 6 kg
Content: POS Terminal
Kind Regards
Zouzou kazumba
6. 6
Conception and Designed by 3@1 Table view version 1 July 2015
Zouzou kazum ba
3.2. HOW TO SEND PARCEL WITH DHL
3.1. E-WAYBILL AND EMAIL
Account number: 305433648
Store address: Shop E, Bayside Mall, Table View 7441
Contact Number: 0215572182
3.1.1. SHIPMENT FORM
