3. Communication is …
According to Newman and Summer ,
“Communication is an exchange of
facts , ideas , opinions or emotions by
two or more persons . “
According to Allen ,
“The sum of all the things one person
does when he wants to create
understanding in the mind of another .
“ 10/27/2014 3
Forms Of Communication
9. A :- Verbal Communication
Language is the most useful tool of
communication as it can convey idea
and message easily if the parties to
the communication understand the
language used .
So ,
“Communication by the using language is
simply called as verbal communication . “
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10. …conti…
Verbal communication can be divided
in to two parts :-
Verbal
Communication
Oral
Communication
Written
Communication
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11. 1. Oral Communication
Oral communication is the interchange
of verbal messages between sender
and receiver .
Oral communication can be terms as ,
“ Spoken communication which can
be defined as communicating our
thoughts through words . “
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12. Forms of Oral Communication
Informal face to face talk
Interviews
Group communication
• Debate Of Group Dicussion
• Meeting
• Conferences
• Committees
Speeches And Presentations
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13. Advantages of oral communication
are:
It is spontaneous and natural.
It is, therefore, easy for others to
understand .
Choice of words generally suits the
listeners .
It is supported by nonverbal
communication.
The communicator or the person who
communicates, is always physically
available. 10/27/2014 13
Forms Of Communication
14. Disadvantages of oral
communication:
Words spoken disappear into thin air.
The words are temporary.
Words are not permanent unlike say
written communication.
What is heard is often forgotten.
Nonverbal communication that supports
oral communication may not be
understood by people from other
cultures. 10/27/2014 14
Forms Of Communication
15. 2 . Written Communication
Written communication is a creative
activity that requires a lot of imagination
and efforts to arrive at the finished
product .
Written communication can be terms as
,
“ Transformation of information
through in any written form like letters ,
notices , circulars , memos , reports etc .
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Forms Of Communication
17. Advantages of written
communication:
Knowledge and information became
available to people who could read.
Written message are more carefully
formulated than oral communication .
Written communication serves as a
reliable record for future reference and
can be used in legal proceedings .
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Forms Of Communication
18. Disadvantages of written
communication:
• One has to be literate to use written
communication.
• Written communication is generally more
expensive to convey a short message .
• Formal in nature so It does not involves
personal touch between two parties .
• If the written communication is poorly
drafted , it mat create misunderstanding
and confusion in the mind of receiver .
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Forms Of Communication
20. B . Non – Verbal
Communication
Nonverbal communication describes the
process of conveying meaning in the
form of non-word messages.
It can be define as ,
“ Non verbal communication is the
transfer of meaningful information from
one person to another by means other
than written or spoken words . “
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Forms Of Communication
21. …conti…
Non verbal communication divided in to
two parts .
Non Verbal
Communicatin
Sign Language
Audio Signals Visual Signals
Body
Language
Facial
Expressions
Posture
Gesture
Eye contact
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Forms Of Communication
22. 1 . Sign Language
People, today , not onlt communicate
through words only , but also make use
of sign and symbols in communication
hence ,
“ Sign language includes all forms of
symbols which replace words , numbers
and punctuation signs . “
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23. Features of Sign Language :-
Sign language is an art of
communication with the use of pictures
, drawings , sounds , etc .
It is an expression of one’s feelings
through the use of symbols .
It requires just common sense and not
any formal education for being
understood .
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Forms Of Communication
25. Visual
Signs
Visual signs & symbols speak a
universal language understood by
people all over the world and are easy to
grasp and remember .
It includes the use of posters , drawings ,
cartoon maps , diagrams , photographs
etc . 10/27/2014 25
Forms Of Communication
26. …conti…
For example ,
◦ Anybody anywhere can recognize the sign
for a telephone booth or a no smoking , or a
factory .
◦ Traffic lights red , yellow , green on roads
and the lights at railway station .
◦ Lights are used to mark celebrations ,
festive occasions , etc .
◦ Hoardings , lights on top of VIP vehicles or
an ambulance serve their purpose .
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Forms Of Communication
27. Audio Signs
:-
Audio signs or signals have been used
to send message since the early days
of civilization .
It is also universal in nature as they are
understood by people easily .
Audio signals include the use of drum
beating , alarms , hooters , buzzers,
whistles , bells , sirens . Etc .
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Forms Of Communication
28. Advantages Of Sign language
It conveys message very quickly ,
easily and effectively .
Useful for managing time .
Makes communication interesting .
Useful for informing and educating
illiterate people .
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29. Disadvantages Of Sign
language
Sign language , whether using visual or
sound signals can communicate only
elementary and simple ideas .
It is not easy to draw effective pictures ,
posters , cartoons etc . It require great
skill on the part of the artist .
It is quite likely to be misunderstood .
In verbal communication spot correction
can be made easily . It is not possible in
sign language .
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Forms Of Communication
30. 2 . Body Language
Body language is a form of non-verbal
communication which consists of body
posture , gestures , facial expressions
and eye movements .
Humans send and interpret such
signals almost entirely subconsciously .
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Forms Of Communication
31. …conti…
In other words
“The bodily gestures, postures, and
facial expressions by which a person
communicates nonverbally with others”
Movement/kinesics :-
◦ Posture
◦ Gesture
◦ Facial expressions
◦ Gaze / Eye contact
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32. A . Posture :-
The first important aspect of kinesics is
posture.
Standing or sitting in a relaxed professional
manner is a positive posture nonverbal.
Also, being comfortably upright, squarely
facing an audience, and evenly distributing
your weight are all aspects of posture that
communicate professionalism, confidence,
attention to detail and organization.
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Forms Of Communication
33. B . Gesture
:-
Deliberate movements and signals are
an important way to communicate
meaning without words.
Common gestures include waving,
pointing, and using fingers to indicate
numeric amounts.
Other gestures are arbitrary and
related to culture.10/27/2014 33
Forms Of Communication
34. C . Facial
Expressions
Facial expressions are responsible for a
huge proportion of nonverbal
communication.
Consider how much information can be
conveyed with a smile or a frown.
While nonverbal communication and
behaviour can vary dramatically between
cultures, the facial expressions for
happiness, sadness, anger and fear are
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Forms Of Communication
35. D . Eye
Contact/
Gaze
Looking at someone means showing
interest in that person, and showing interest
is a giant step forward in making the right
impression .
Your aim should be to stay with a calm,
steady, and non-threatening gaze.
Eye behavior can reveal confidence , or
nervousness , warmth and caring , doubt
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Forms Of Communication
36. E . Personal
Appearance
Appearance includes such things as a
person’s body shape , skin color , hair
color and length and facial features .
Some aspects of a person’s appearance
may provide us with useful information
that we do not want to ignore .
It may be desirable to attended to certain
aspects such as age or gender .
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Forms Of Communication
37. F . Vocal
Features
Vocal features every thing about a
spoken message except the words
themselves , such as the tone of the
voice or pace of speech .
Voice , quality , volume , pitch , rate of
delivery , pronunciations and pauses are
aspects of vocalizes .
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38. Advantages Of Non – Verbal
Communication :-
Non- verbal communication helps the
communicator to communicate all that
thing secretly which they do not want to
revel to others .
Through non – verbal communication we
can communicate in brief .
for example , If we want to show that we
are angry we can easily show it through
facial expression .
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39. …conti…
As words have limitations , non – verbal
communication is more effective in
situations is more effective in situations
where a person has to explain shapes ,
directions , inner feelings and personalities
.
Non-verbal signals serve to make the
message more powerful and convincing .
Try to convince or motivate another person
into doing a certain task while keeping
your facial expression , gestures and tone
of voice unanimated .
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Forms Of Communication
40. Disadvantages Of Non – Verbal
Communication :-
Long conversation is difficult.
It varies culture to culture .
Difficult to understand and requires a lot
of repetitions .
Cannot be used as public tool for
communication .
Less influential and cannot be used
everywhere .
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