Zeeshan Masroor has over 14 years of experience in operations management roles in logistics, facilities management, and distribution. He has a track record of improving processes and metrics like productivity, accuracy, and costs. Masroor's skills include project management, process improvement, developing and motivating teams, and achieving operational goals.

1. Zeeshan Masroor
832-461-5411
zeeshantx@gmail.com
Logistics/Environmental Services Operator
Operations Manager with 14 years of experience, operating 150-300 associates’
shipping/receiving and EVS operations.
Compass/Crothall- Operations Manager 7-2016-Present
• Maintain a high level of cleanliness throughout the facility.
• Participate in recruitment and staff selection.
• Plan staff scheduling.
• Assign work areas and project duties.
• Plan and coordinate project work.
• Attend and participate in departmental staff meetings, development and training
courses.
• Provide and monitor individual guidance and motivation in employees.
• Participate in facility Quality Assurance Program and Patient Satisfaction
Program as required.
• Assign equipment to staff, monitor daily equipment use, cleaning and schedule
maintenance.
• Ensure that all equipment is clean and professional in appearance at all times.
• Organize monthly meets with directors and managers throughout the facility to
ensure quality and consistency.
• Perform daily rounds and visit patients to assist with Patient Satisfaction Program.
• Perform weekly inventory with supplies.
• Daily huddles/meetings with staff.
• Mentor and develop supervisors/team leads.
LSO- Operations Manager 12-2014_6-2016
• Plan and control a high volume inbound and outbound priority package operation
in a manner that provides maximum service to our customers while maintaining a
safe, productive, and cost effective operation.
• Interviewing and selecting driver and data entry candidates, training and
development of new employees, daily timecard / payroll entry, driver safety
training.
• Provide direction to district team to ensure operating and financial goals are
achieved.
• Actively coach and assist team members to ensure a common vision and team
understanding of the critical role they play in the execution of strategy and
business practices. Recruit, train, develop and retain employees to achieve

2. organizational goals and plans.
• Maintaining an acceptable level of safety, quality and productivity, employee
performance evaluations, safety check rides.
• Ensure scheduled pick-ups and deliveries are made in a timely manner, ensuring
accuracy and completion of package data information, oversight of inbound/
outbound package sorts to ensure package routing accuracy.
• Scheduling, fleet vehicle maintenance as well as focusing on cost control
measures, timely submittal of invoices, route work and / or line-hauls as needed.
• Evaluate and analyze current work methods and recommends ways to eliminate
inefficiencies.
Home Depot- DC Area Manager (Operations manger pro tem.) 10-2012 – 10-2014
• Identify and implement changes and strategies to optimize standardized processes
for the functional area. WIP reduced from 2400 to 1200, first month of enforcing
new strategy. Also error percentage reduced from 99.2% week to end, to 99.9%.
• Acting OM, in absence or leave of an operations manager.
• Ensure all standard operation procedures are followed effectively.
• Evaluate and analyze current work methods and recommends ways to eliminate
inefficiencies.
• Guide associates in daily operations, and monitor to ensure a high degree of
productivity, safety, service and quality.
• Responsible for the training, coaching and feedback of hourly associates, and
performs regular evaluations of associates through factual data and subjective
observations.
• Use discretion to provide coaching and counseling to associates regarding job
performance, methods of performing job tasks.
• Resolve associate relations issues that arise in assigned functional area.
• Responsible for conducting interviews/hiring, compensation, discipline and
terminations of hourly associates in assigned department.
• Investigate operational errors to determine the cause and recommends corrective
action where needed.
• Maintain inventory accuracy and control.
• Reviews reports and identify area of improvement for key metrics including
productivity (cph), accuracy, quality, and expenses.
• Coordinate and monitor operations with the functional area to ensure performance
production rates are consistent with business plan and pattern, reducing
irregularities and damages.
• Review reports and business metrics to analyze and plan staffing needs for
optimum department operations.
United Parcel Service-Distribution Manager/Shipping 9-2003 – 10-2012
• Acting OM (operations manager) in absence of an OM, manage 16 direct
supervisors in strategizing changing needs of the operation in real operation time.
• Monitored and improved customer service quality and reporting on key measures
like weekly customer service key performance indicator.

3. • Supervised and was responsible for time management of 20 direct employees.
• Directed the design and implementation of operating procedures, processes, and
participate in continuous improvement initiatives.
• Performance management of customer service offices to meet KPIS’s and budgets
and cross checking required paper work needed by the UPS drivers in regards to
Hazmat information in compliance with transportation logs of various cities and
states around the world.
• Developed and executed medium and long term planning for United Parcel
Delivery system in line with strategic requirements.
• Identified delivery failures to meet SLA and suggest process improvement/effect
resolution proposals to occurring issues.
• Provided project opportunity scope leadership, identification of technical content
and delivery strategy.
• Daily usage of SAP software to monitor and enhance production.
• Ability to meet deadlines in a fast paced environment with changing priorities.
• Knowledge of shipping/warehouse processes, systems, and requirements.
• Knowledge of company policies and procedures; ability to enforce consistently.
• Trained and assisted employees with specific duties and tasks in order to maintain
accuracy and productivity.
• Resolved issues in a timely manner to maintain teamwork.
Professional Electric Services-Administrative Executive. 6-2000 – 9-2003.
• Liaise with the Service team and clients regarding job progress and queries, as
required.
• Receive and Electrical Service reports with job information and ensure
specialized paperwork is complete, accurate and submitted.
• Undertake Service and Project invoicing in a timely manner and in accordance
with Company and client procedures.
• Assist with the maintenance electricians work order spreadsheets and databases.
• Manage the recruitment cycle of electricians including conducting reference
checks.
• Facilitate the human resource functions within the company including assisting
with recruitment and overseeing employee remunerations.
• Facilitate special projects by organizing and coordinating information and
requirements, planning, arranging and meeting work schedules and monitoring
results.
• Purchase materials by obtaining requirements, negotiating price, quality, delivery,
reconcile and approving invoices.
Sand Liquors, Inc.-Store Manager. 6-1995 – 9-2000.
• Providing administrative support to other managers and ensuring that assigned
tasks are completed.
• Inventory responsibilities and placement of orders on various merchandise.
• Hiring, training and termination of all employees; customer service.
• Annual certification by the City of Houston Health Department and TABC.

4. Professional Skills:
• Strong organizational and administrative skills
• Project management.
• Business analysis, process improvement.
• An ability to develop, manage, and motivate assistants.
• Ability to work in a team environment.
Education:
2016 BW310/SAP formal certification in progress
2008-2011 North Harris College
Business/Accounting
1999-2000 Universal Technical Institute Houston, TX
A+ Certification
1993-1997 Aldine Senior High School Houston, TX
High School Diploma
Bilingual English/Hindi (Urdu)
Hobbies/Activities:
Guard and forward for Aldine High school basketball team.
Receiver for Aldine High school football team.
Volunteer and coach for Youth basketball camp.
Completed my first marathon at Chevron Houston Marathon.