FACILITIES MANAGEMENT

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Siti Hasniza Binti Rosman
UniversitiTeknologi MARA (UiTM)
MANAGING TENANT RELATIONSHIP
Managing tenant relations
• The success of PMs greatly depends on their
ability to maintain good relations with tenants.
• Dissatisfied tenants will lead to:
• High tenant turnover
• Space vacancy
• Increase cost of promotion and marketing
• Good communication system is vital for the
effective PM.

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Managing tenant relations
• Establishing landlord-tenant relationship
• Move-in inspections
• Servicing the lease
• Clear understanding of lease terms
• Manager’s personal efforts
• Meeting with tenant
• Newsletters
Managing tenant relations
Handling maintenance requests
Requests in writing
Speedy response
Excessive demands
Role of maintenance personnel
Commercial and industrial variations

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Managing tenant relations
 Rent collection
When to pay
Encourage prompts payments
Late fees
Billing notices
Managing tenant relations
 Lease renewals
The value of stable tenants
Bargaining factors
The length of the new lease term
The extent of repairs, alterations or
redecorating to be done
The amount of rent to be paid
Concessions
Rental rate
Proper notice
Competition

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Managing tenant relations
 Rental increase
Fact of life
Avoid tenant protest
Increase services
 Terminating the tenancy
Required notice
Exit interview (feedback form before moving
out)
Managing tenant relations
 Rental increase
Fact of life
Avoid tenant protest
Increase services

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Managing tenant relations
 Terminating the tenancy
Required notice
Exit interview (feedback form before moving
out)
Fair housing compliance (giving notice
termination upon expiring lease term)
Inspection of the premises
Return of the security deposit
Retention for damages
Last month’s rent
Managing tenant relations
 Terminating the tenancy in court
Reasons for eviction (breach of contract)
Notice before eviction suit
Eviction suit (process of eviction and
repossession of property)
Process of eviction suit must be served on the
tenants
Actual removal (e.g. secure court order until
the tenant physically remove from the
property)

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THE END
“Enjoy the little things, for one day you may look
back and realize they were the big things.” —
Robert Brault