MTS Many Taiwanese young generations have forgotten their culture, local custom and even language. Meanwhile, after we had a conversation with the elders, we found out that they possess lots of knowledge and life experiences the younger ones lacked. 1. How do we close the generation gap? 2. How do we learn the wisdom and values from our elders? 3. How do we encourage young generations to learn more about the land we live and culture we have and inherit from last generations? Design Concept / A platform that provides opportunities for young people to connect with the elders. Both young people and the elders can benefit from each other. The mechanism is relied on stories about attraction and connection.

1. MTS
- More Than Stories
Service Design

2. TAIWAN has identified some
CHALLENGING problems
THAT NEED TO BE SOLVED
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3. How to integrate and maintain
ANCIENT WISDOM
And
TRADITIONS
to the MODERN SOCIETY
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4. How to build a
HAPPY, WELL FUNCTIONING
and COMMUNICATIVE SOCIETY
for EVERY GENERATION
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5. MTS - MORE THAN STORIES
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6. GRANDMA FU-MAIN
is 75 years old and lives in Hsinchu.
She is ACTIVE and quite
HAPPY and satisfied with HER LIFE.
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8. Every week Fu-Main participates in a lot of
ACTIVITIES at the LOCAL COMMUNITY
CENTER.
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10. But,
sometimes Fu-Main has the feeling
that she doesn´t get enough
OPPORTUNITIES to be and feel
even more
USEFUL and IMPORTANT.
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11. Also,
Fu-Main feels that it would be nice to meet
YOUNG PEOPLE more often
and tell them the many
STORIES SHE KNOWS.
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12. She would love to have more CHANCES to
share and pass on her years of
EXPERIENCE and KNOWLEDGE to the
younger generation.
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13. e.g. HOW to cook persimmon soup or how
to use persimmon juice in dyeing fabric.
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14. Or to teach the disappearing Taiwanese
language to the young Taiwanese people.
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15. Although Fu-Main is in good PHYSICAL
CONDITION for her age,
she SOMETIMES thinks she could use a
good young pair of HELPING HANDS.
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16. POLAR is a 22-year old STUDENT majoring
in civil engineering at National Taiwan
University.
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18. Polar discovers an interesting course at
school.
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19. ”CO-INNOVATE WITH THE
EXPERIENCED – NEW WAYS TO LEARN”
The Nation Taiwan University
Course Name: 【Open-Innovation】
Purposes of the course:
Develop the students problem solving skill
Instructional Strategy of the course:
The students should find a case, and then design the service product for
the case user. And the students can learn know-how from design process,
and the last this course assessment will be a “creative result”, like website or product …else. The experience can’t learn from traditional course,
so this is the value of “co-innovate”. The students who register this
course can show their result by social media, and also help students
prepare well to find job after graduation.
19

20. Polar sees chances to:
1. APPLY what he has learned in an
AUTHENTIC ENVIRONMENT
2. Get new learning EXPERIENCES by coinnovating
3. Get material for his COMPETENCE
PORTFOLIO
4. Find new NETWORKING
OPPORTUNITIES
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21. and as he is a student, he sees chances to
earn some credits.
So Polar registers for the course.
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22. Back to Hsinchu,
Like almost every Tuesday,
Grandma Fu-Main goes to
the Community center.
22

24. She meets some friends and also social
worker Wang-Ching, who visits the
community center sometimes.
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26. Wang-Ching tells grandma Fu-Main about
a NEW SERVICE OPPORTUNITY created
to serve elderly people like Fu-Main.
26

28. MORE THAN STORIES

29. (Image of the MTS user interface & logo)
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31. It’s all about STORIES.
• ATTRACT
• CONNECT
• ENABLE
But it is MORE THAN JUST STORIES, It is about
the PEOPLE BEHIND THEM, And CONNECTING.

32. Grandma gets very interested at the new
service.
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33. But she feels she isn´t so comfortable with
using the computer.
Luckily Wang-Ching helps her with the
computer and creating a profile to the MTS
service.
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34. (Image of grandma´s profile at the MTS)
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35. MATCH!
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36. Polar contacts grandma.
Polar and Fu-Main discuss to better
understand eachothers wishes and
objectives and arrange the visit.
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38. THE VISIT
38

40. GRANDMA ACCOMODATES Polar and
Polar FEELS WELL TAKEN CARE OF.
They share their stories to each other and
learn to each other.
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43. Polar DISCOVERS PROBLEM AT THE
COMMUNITY CENTER.
Polar discovers that the elderly people are
afraid adapt new technology.
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44. BLING! Polar STARTS to THINK ABOUT a
solution…
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47. Polar BUILDS the ROBOT PROTOTYPE.
The ROBOT is IN TEST USE AT the
COMMUNITY CENTER
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49. Also Polar´s visit to Hsinchu comes to an
end and he has to go back to Taipei.
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51. Grandma and Polar are happy about the
visit and the chance to get to know each
other. They are friends now.
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53. Polar´s Robot innovation also is bringing
delight to a lot of elderly people in Hsinchu
community center.
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54. Back home at Taipei Polar writes the report
for the course.
GRANDMA READS AND comments the
REPORT.
54

55. GOOD!!!

56. Polar gets evaluated on the report and gets
his credits on the ”Co-innovate with the
Experienced” course.
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57. The story Polar has written is added to MTS.
The story attaracts people´s attention at the
MTS. Grandma Fu-Main gets a lot of fans
that want to get their own adventure at
Hsinchu.
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58. Tai-Ming, a Managing Director at a local
Robot Industry company HONG-HIGH, is
looking for new talent to have as an intern at
the company.
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59. Tai-Ming has heard the story about the local
grand-ma´s student guest and his robot.
Tai-Ming reads Polar´s report from the MTS.
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60. Tai-Ming is impressed of Polar´s work and
his good personality that shows from the
story.
Tai-Ming contacts Polar and offers him an
intership opportunity.
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61. Through MTS, more and more touching
stories connect people at the Island.
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