From Event to Action: Accelerate Your Decision Making with Real-Time Automation
Groupware Slection
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2. SaaS - Software as a Service is subscription based, and all upgrades are provided during the term of the subscription. The software is hosted and updated on a central location, and does not reside on client computers (Department of Technology Services, 2009).
3. Wiki - A collection of web pages that can be edited by a group (Cornell University, 2009).
4. IM - Instant Messaging is a technology that allows two people to chat electronically in real time (Sega Mobile, 2009).
5. SLA - Service level agreement - A binding agreement with detailed specifications for the level of outcome and output performance between a commissioner and service deliverer or between partners (Eco Island, 2009).
6. TCO – Total Cost of Ownership - All the financial consequences of owning an asset. In addition to the initial purchase price this would typically also include maintenance, accommodation charges, opportunity costs, training costs, consumables, internal and external support, interest on capital, etc (University of Melbourne, 2009). Appendix B<br />LotusLive Interface<br />Google Apps Interface<br />Microsoft SharePoint 2010 Interface<br />