Project Management Basics
Stakeholder Management
EPICPM®
*
Stakeholder – An individual, group, or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity or outcome of a project.
*Source: PMBOK® p.563
Stakeholder Management
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Stakeholder Management – Includes the processes required to identify the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies for effectively engaging stakeholders in project decisions and execution.
*Source: PMBOK® p.391
Stakeholder Management
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Stakeholder Management also focuses on continuous communication with stakeholders to understand their need and expectations, addressing issues as they occur, managing conflicting interests and fostering appropriate stakeholder engagement in project decisions and activities. The key is Stakeholder Satisfaction
*Source: PMBOK® p.391
Stakeholder Management
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Stakeholder Management
*Source: PMBOK® p.71Project Management Process GroupsInitiatingPlanningExecutingMonitoring & ControllingClosingProject Integration
Knowledge
Area
Processes
Identify Stakeholders
Plan Stakeholder Management
Manage Stakeholder Engagement
Control Stakeholder Management
*
These are the Cost Management processes and their alignment with the PMBOK’s Process Groups. You do need to know these alignments.
Identify StakeholdersIdentify the groups and people who could impact your project or think your project will impact them.Identify Stakeholder needsIdentify what you need from these Stakeholders
Relevant Information
Support
Interests
Involvement
Interdependence
Dependence
Influence
*Source: PMBOK® p.391
*
Plan Stakeholder EngagementThe process of developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle.
The Key is to provide a clear, actionable plan to interact the stakeholders to support the projects interest.
*Source: PMBOK® p.399
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Manage Stakeholder EngagementThe process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur and foster appropriate stakeholders engagement in project activities throughout the project life cycle.
*Source: PMBOK® p.404
*
Control Stakeholder EngagementThe process of monitoring overall project stakeholders relationsips and adjusting strategies and plans for engaging stakeholders.
The key benefit is to increase efficiency and effectiveness.
*Source: PMBOK® p.404
*
Project Stakeholder Management
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Project Stakeholder Management
Understand your Stakeholders and their Influencers and how interested Enablers can help you with your project.
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Stakeholder Analysis Table Example
Name
Role
Why are they Important?
Rank (where in the Matrix)
Current attitude
What we would like them ...
1. Project Management Basics
Stakeholder Management
EPICPM®
*
Stakeholder – An individual, group, or organization who may
affect, be affected by, or perceive itself to be affected by a
decision, activity or outcome of a project.
*Source: PMBOK® p.563
Stakeholder Management
*
Stakeholder Management – Includes the processes required to
identify the people, groups, or organizations that could impact
or be impacted by the project, to analyze stakeholder
2. expectations and their impact on the project, and to develop
appropriate management strategies for effectively engaging
stakeholders in project decisions and execution.
*Source: PMBOK® p.391
Stakeholder Management
*
Stakeholder Management also focuses on continuous
communication with stakeholders to understand their need and
expectations, addressing issues as they occur, managing
conflicting interests and fostering appropriate stakeholder
engagement in project decisions and activities. The key is
Stakeholder Satisfaction
*Source: PMBOK® p.391
Stakeholder Management
*
Stakeholder Management
*Source: PMBOK® p.71Project Management Process
GroupsInitiatingPlanningExecutingMonitoring &
ControllingClosingProject Integration
Knowledge
Area
Processes
3. Identify Stakeholders
Plan Stakeholder Management
Manage Stakeholder Engagement
Control Stakeholder Management
*
These are the Cost Management processes and their alignment
with the PMBOK’s Process Groups. You do need to know these
alignments.
4. Identify StakeholdersIdentify the groups and people who could
impact your project or think your project will impact
them.Identify Stakeholder needsIdentify what you need from
these Stakeholders
Relevant Information
Support
Interests
Involvement
Interdependence
Dependence
Influence
*Source: PMBOK® p.391
*
Plan Stakeholder EngagementThe process of developing
appropriate management strategies to effectively engage
stakeholders throughout the project life cycle.
The Key is to provide a clear, actionable plan to interact the
stakeholders to support the projects interest.
*Source: PMBOK® p.399
*
Manage Stakeholder EngagementThe process of communicating
5. and working with stakeholders to meet their needs/expectations,
address issues as they occur and foster appropriate stakeholders
engagement in project activities throughout the project life
cycle.
*Source: PMBOK® p.404
*
Control Stakeholder EngagementThe process of monitoring
overall project stakeholders relationsips and adjusting strategies
and plans for engaging stakeholders.
The key benefit is to increase efficiency and effectiveness.
*Source: PMBOK® p.404
*
Project Stakeholder Management
*
Project Stakeholder Management
Understand your Stakeholders and their Influencers and how
6. interested Enablers can help you with your project.
*
Stakeholder Analysis Table Example
Name
Role
Why are they Important?
Rank (where in the Matrix)
Current attitude
What we would like them to do?
Key Messages
How (Tactics)
When
Who
