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GRAND CANYON UNIVERSITY SCENARIO GENERATOR
Module 4 Scenario: Hiring Plan and Compensation Package
Proposal
Type: Family Business
Size: Small Business
Sector: Computer Repair
Funding: Investors/Lenders
Stakeholders:
Employees
Decision makers:
Owners
Formal organization:
LLC
Human Resources Department:
Pay-for service arrangement: employment law attorney
Stage in Organizational Lifecycle:
Birth
THESE ARE THE GIVEN CONSTRAINTS:
ORGANIZATIONAL BACKGROUND:
Founded in: 1970
Dedicated to: The company thrives to provide the best possible
experience to all of its business partners and clients.
Culture Our culture is akin to that of a small family. All our
employees are partners in the business, share our success, and
help us
sustain the core values that make us successful.
Structure: Our organization is very flat and consists of three
tiers:
owners, managers, and non-manager employees.
Mission statement: To ensure that each customer receives
prompt,
professional, friendly, and courteous service. To maintain a
professional and friendly environment for our cusotmers and
staff. To
provide at a fair price using only quality components. To ensure
that
all customers and staff are treated with the respect and dignity
they
deserve. To thank each customer for the opportunity to serve
them. By
maintaining these objectives we shall be assured of a fair profit
that
will allow us to contribute to the community we serve.
Vision statement: Within the next five years, we will become a
leading
provider of products and services to small businesses by
providing
page 1 / 4
customizable, user-friendly solutions scaled to small business
needs.
INTEGRITY: By dealing honestly with our clients, staff,
vendors and
community.
RESPONSIBILITY: By considering the environment in which
we do
business, community views and the common good.
PROFITABILITY: By being aware that an appropriate level of
profit is
necessary to maintain our business and allow our values to
continue to
be observed.
Values statement: In conducting our business, we will realize
our
vision by performing our affairs so that our actions provide
confirmation of the high value we place on:
Present goals: To reduce delivery and distribution time of
products
and services. To reduce the number and frequency of customer
complaints, and to improve the response time of customers
inquiries.
Past goals: To reduce employee turnover by 20 percent by
introducing a
new employee assistance program. To improve productivity by
implementing a company-wide training program. To actively
recruit
skilled workers into the organization.
Brief SWOT analysis:
Strengths:
Positive cash flow
Experienced management
Good business reputation
Known for product quality
Weaknesses:
Experienced management approaching retirement
Insufficiently diversified revenue streams
Products and/or services have not been updated for a long time
Too much internal bureaucracy
Opportunities:
International expansion via Internet business
Buy out some competitors
New initiatives to streamline decision making
Technological advances
Threats:
Changing demographics
Vulnerability to recession and business cycles
Unproven relationship between government and private sector
Changing needs and preferences of stakeholders
Changes in regulation, standards, and compliance requirements
FEEDBACK:
Customer feedback:
Negative comments:63
page 2 / 4
Positive comments:87
Issue resolution:6
Reachability:3
Cancellation:6
Friendliness:4
Product knowledge:9
Overall:4.8
Employee feedback:
Negative comments:74
Positive comments:20
Negative comments:74
Positive comments:20
Issue resolution:2
Reachability:7
Cancellation:3
Friendliness:7
Product knowledge:2
Overall:3.5
RESEARCH USING LibGuides:
Generic http://libguides.gcu.edu
Specific http://libguides.gcu.edu
REFLECT ON:
Question 1: Do organizational goals support the mission,
vision, and
values statements?
Question 2: Does the organizational structure support the
strategic
plan for the organization, communication, decision making,
customer
service, employee engagement and satisfaction, and cross
department
interaction?
Question 3: Are there apparent gaps in skills, talent, or
diversity
in the leadership team or staff?
Question 4: From a review of the information provided, what
areas
are in need of further development?
DELIVERABLES:
In this assignment you will consider strategic issues in staffing,
succession, compensation, and diversity management. Assume
the role of
a manager within your chosen organization and create a report
to the
management team, which addresses the most critical aspects of
hiring
and succession in the organization. Address all the topics
outlined
below.
Describe the main components of the hiring/succession plan
(manager's
role) addressing:
-- Candidates evaluation
-- Training
-- Key positions
-- Access to records
-- Interest assessment
Describe the main components of the recruitment plan (HR role)
including the following sections:
page 3 / 4
-- Needs assessment
-- General and specific recruitment
-- Goals, strategy, and action steps
-- Methods of recruitment
-- Budget (summary of main items)
-- Recruitement resources
-- New employee orientation and training
Describe the main components of the compensation plan: salary
study
and incentive plan (compensation committee role), addressing
-- The compensation philosophy
-- Pay policy regarding hiring, promotion, and merit
-- Pay range alignment with external market analysis
-- Communication of pay policies to employees
-- Consistency
Describe the main components of the diversity management
policy,
addressing:
-- Recognition and respect for the individual differences
-- Maintaining a positive workplace environment
Powered by TCPDF (www.tcpdf.org)
page 4 / 4
http://www.tcpdf.org
_____________________________________________________
__________
_____________________________________________________
__________
Report Information from ProQuest
July 23 2017 21:31
_____________________________________________________
__________
23 July 2017 ProQuest
Table of contents
1. Avoiding 10 Common Plan Compensation
Mistakes....................................................................... ..........
... 1
23 July 2017 ii ProQuest
Document 1 of 1
Avoiding 10 Common Plan Compensation Mistakes
Author: Lyon, Heidi A
Publication info: Employee Benefit Plan Review ; New York
66.9 (Mar 2012): 29-30.
ProQuest document link
Abstract: Calculating compensation does not seem like
something that should trouble retirement plan
administrators and sponsors. Yet, it is one of the most common
errors made in administering retirement plans
and doing it accurately requires significant attention to detail. If
plan document says use a W-2 or RCA definition
of compensation, that does not mean the plan automatically can
use a participant's W-2 Box 1 or Box 5 wages
for compensation. Usually these definitions require that plans
add or subtract additional items. Pay related to an
individual's employment termination cannot be included in
compensation for 401(k), 457(b), or 403(b) deferral
purposes. The IRS has indicated severance pay is not pay to an
employee and only employees may make tax-
free deferrals. Every retirement plan document must define
compensation. It is necessary to know how the plan
document defines it and follow that definition. If there is one
plan document covering employees at multiple
locations, each location should be calculating compensation the
same way.
Links: Check for Full Text
Full text: Calculating compensation does not seem like
something that should trouble retirement plan
administrators and sponsors. Yet, it is one of the most common
errors made in administering retirement plans
and doing it accurately requires significant attention to detail.
This Special Report discusses how to avoid 10
common mistakes when calculating plan compensation for
defined contributions plans.
1. Using Box 1 or Box 5 Wages. If plan document says use a W-
2 or FICA definition of compensation, that does
not mean the plan automatically can use a participant's W-2 Box
1 or Box 5 wages for compensation. Usually
these definitions require that plans add or subtract additional
items. For example, a participant's 401 (k) elective
deferrals (other than Roth deferrals) generally must be added
back to the participant's W-2 Box 1 wages to
calculate plan compensation.
2. Deferrals of Severance Pay. Pay related to an individual's
employment termination cannot be included in
compensation for 401 (k), 457(b), or 403(b) deferral purposes.
The IRS has indicated severance pay is not pay
to an employee and only employees may make tax-free
deferrals. This also means an individual cannot elect to
defer payments made after employment terminates, except that
the individual may defer regular pay, vacation
pay, and sick leave pay if it is paid before the end of the year
employment terminates or, if later, within 2Vi
months of termination.
3. Failure to Follow Plan Terms. Every retirement plan
document must define compensation. It is necessary to
know how the plan document defines it and follow that
definition. Plans can be penalized for using a definition
that is inconsistent with the terms of the plan document and
they may end up giving employees incorrect
contributions if they are using the wrong definition.
4. Inconsistent Payroll Practices. If there is one plan document
covering employees at multiple locations, each
location should be calculating compensation the same way. Plan
documents generally do not address how
each specific item of pay should be handled, and some types of
pay could arguably fall in more than one
category (e.g., one location may classify a gift card as a fringe
benefit and another as a bonus). Compensation
must be calculated uniformly with respect to all employees
covered by a plan unless the plan document requires
otherwise.
5. Discriminatory Definition. A compensation definition will
not be discriminatory if it falls within one of the safe
harbor definitions based on W-2 pay, FICA pay, or pay under
Code Section 415. Any deviation from a safe
23 July 2017 Page 1 of 3 ProQuest
https://lopes.idm.oclc.org/login?url=https://search.proquest.com
/docview/928757406?accountid=7374
http://XS6TH8DT4R.search.serialssolution.com?ctx_ver=Z39.8
8-2004&ctx_enc=info:ofi/enc:UTF-
8&rfr_id=info:sid/ProQ:abiglobal&rft_val_fmt=info:ofi/fmt:kev
:mtx:journal&rft.genre=article&rft.jtitle=Employee%20Benefit
%20Plan%20Review&rft.atitle=Avoiding%2010%20Common%2
0Plan%20Compensation%20Mistakes&rft.au=Lyon,%20Heidi%
20A&rft.aulast=Lyon&rft.aufirst=Heidi&rft.date=2012-03-
01&rft.volume=66&rft.issue=9&rft.spage=29&rft.isbn=&rft.btit
le=&rft.title=Employee%20Benefit%20Plan%20Review&rft.issn
=00136808&rft_id=info:doi/
harbor definition must not discriminate in favor of highly
compensated employees and must be tested annually
to ensure no discrimination is occurring. For example, a plan
that excludes bonuses from compensation must
test its definition annually because all of the safe harbor
definitions require the inclusion of bonuses.
6. Incorrect Period of Compensation. It is common to use the
wrong time period for calculating compensation.
Some situations require looking at plan year rather than
calendar year compensation. Other situations require
using only compensation for the period an individual is eligible
to participate in the plan as opposed to the
individual's compensation for the whole year. For example, in
determining compensation for a top heavy
contribution, it's necessary to calculate compensation for the
entire year.
7. One Definition for Multiple Purposes. Plans require
administrators to calculate compensation for multiple
purposes, including deducting salary deferrals, figuring
employer contributions, determining compensation or
deferral limits, running nondiscrimination tests, and calculating
top heavy contributions. The definitions for each
purpose may differ, so it is important to know how many ways
compensation must be calculated for a particular
plan.
Further, plans sometimes can be drafted to minimize the number
of calculations required and simplify
administration if there is flexibility on what should be included
or excluded.
8. Exclusion of Noncash Benefits. Sometimes a plan document's
definition of compensation will require
inclusion of the value of noncash benefits an employee receives.
These amounts are often overlooked when
calculating compensation to determine percentage salary
deferrals and/ or the amount of employer
contributions for participants.
9. Failure to Deduct Deferrals from Extra Payrolls. It is
frequently forgotten that elective deferrals must be
deducted from extra payrolls or special payments to employees
where the pay falls within a plan's
compensation definition. For example, problems often arise
when running extra payrolls to pay bonuses that
should be included in compensation. Every time compensation
is paid, regardless of the process, payroll
processors should be trained to consider whether deferrals must
be deducted from the compensation.
10. Earned Income of SelfEmployed individuals. Special rules
apply to the calculation of compensation for self-
employed individuals. Compensation must be based on the
individual's earned income. Complicated formulas
are then applied to adjust that income based on things like the
individual's FICA liability and any "employer"
contributions the individual is eligible to receive. These issues
tend to arise in plans sponsored by employers
that are taxed as partnerships.
AuthorAffiliation
Heidi A. Lyon is a partner with Warner Norcross &Judd LLP in
the Employee Benefits area. She can be reached
at [email protected]
Subject: Wage & salary administration; Defined contribution
plans; Guidelines;
Location: United States--US
Classification: 9190: United States; 6400: Employee benefits &
compensation; 9150: Guidelines
Publication title: Employee Benefit Plan Review; New York
Volume: 66
Issue: 9
Pages: 29-30
Number of pages: 2
Publication year: 2012
Publication date: Mar 2012
23 July 2017 Page 2 of 3 ProQuest
Section: Special Report
Publisher: Aspen Publishers, Inc.
Place of publication: New York
Country of publication: United States
Publication subject: Social Services And Welfare, Business And
Economics--Labor And Industrial Relations
ISSN: 00136808
CODEN: EBPVAL
Source type: Trade Journals
Language of publication: English
Document type: Feature
ProQuest document ID: 928757406
Document URL:
https://lopes.idm.oclc.org/login?url=https://search.proquest.com
/docview/928757406?accountid=7374
Copyright: Copyright Aspen Publishers, Inc. Mar 2012
Last updated: 2012-03-17
Database: ProQuest Central
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10 Common Plan Compensation Mistakes

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GRAND CANYON UNIVERSITY SCENARIO GENERATORModule 4 Scenari.docx

  • 1. GRAND CANYON UNIVERSITY SCENARIO GENERATOR Module 4 Scenario: Hiring Plan and Compensation Package Proposal Type: Family Business Size: Small Business Sector: Computer Repair Funding: Investors/Lenders Stakeholders: Employees Decision makers: Owners Formal organization: LLC Human Resources Department: Pay-for service arrangement: employment law attorney Stage in Organizational Lifecycle: Birth THESE ARE THE GIVEN CONSTRAINTS: ORGANIZATIONAL BACKGROUND: Founded in: 1970 Dedicated to: The company thrives to provide the best possible experience to all of its business partners and clients.
  • 2. Culture Our culture is akin to that of a small family. All our employees are partners in the business, share our success, and help us sustain the core values that make us successful. Structure: Our organization is very flat and consists of three tiers: owners, managers, and non-manager employees. Mission statement: To ensure that each customer receives prompt, professional, friendly, and courteous service. To maintain a professional and friendly environment for our cusotmers and staff. To provide at a fair price using only quality components. To ensure that all customers and staff are treated with the respect and dignity they deserve. To thank each customer for the opportunity to serve them. By maintaining these objectives we shall be assured of a fair profit that will allow us to contribute to the community we serve. Vision statement: Within the next five years, we will become a leading provider of products and services to small businesses by providing page 1 / 4 customizable, user-friendly solutions scaled to small business needs.
  • 3. INTEGRITY: By dealing honestly with our clients, staff, vendors and community. RESPONSIBILITY: By considering the environment in which we do business, community views and the common good. PROFITABILITY: By being aware that an appropriate level of profit is necessary to maintain our business and allow our values to continue to be observed. Values statement: In conducting our business, we will realize our vision by performing our affairs so that our actions provide confirmation of the high value we place on: Present goals: To reduce delivery and distribution time of products and services. To reduce the number and frequency of customer complaints, and to improve the response time of customers inquiries. Past goals: To reduce employee turnover by 20 percent by introducing a new employee assistance program. To improve productivity by implementing a company-wide training program. To actively recruit skilled workers into the organization. Brief SWOT analysis: Strengths: Positive cash flow
  • 4. Experienced management Good business reputation Known for product quality Weaknesses: Experienced management approaching retirement Insufficiently diversified revenue streams Products and/or services have not been updated for a long time Too much internal bureaucracy Opportunities: International expansion via Internet business Buy out some competitors New initiatives to streamline decision making Technological advances Threats: Changing demographics Vulnerability to recession and business cycles Unproven relationship between government and private sector Changing needs and preferences of stakeholders Changes in regulation, standards, and compliance requirements FEEDBACK: Customer feedback: Negative comments:63 page 2 / 4 Positive comments:87 Issue resolution:6 Reachability:3 Cancellation:6 Friendliness:4 Product knowledge:9 Overall:4.8 Employee feedback:
  • 5. Negative comments:74 Positive comments:20 Negative comments:74 Positive comments:20 Issue resolution:2 Reachability:7 Cancellation:3 Friendliness:7 Product knowledge:2 Overall:3.5 RESEARCH USING LibGuides: Generic http://libguides.gcu.edu Specific http://libguides.gcu.edu REFLECT ON: Question 1: Do organizational goals support the mission, vision, and values statements? Question 2: Does the organizational structure support the strategic plan for the organization, communication, decision making, customer service, employee engagement and satisfaction, and cross department interaction? Question 3: Are there apparent gaps in skills, talent, or diversity in the leadership team or staff? Question 4: From a review of the information provided, what areas are in need of further development? DELIVERABLES: In this assignment you will consider strategic issues in staffing, succession, compensation, and diversity management. Assume
  • 6. the role of a manager within your chosen organization and create a report to the management team, which addresses the most critical aspects of hiring and succession in the organization. Address all the topics outlined below. Describe the main components of the hiring/succession plan (manager's role) addressing: -- Candidates evaluation -- Training -- Key positions -- Access to records -- Interest assessment Describe the main components of the recruitment plan (HR role) including the following sections: page 3 / 4 -- Needs assessment -- General and specific recruitment -- Goals, strategy, and action steps -- Methods of recruitment -- Budget (summary of main items) -- Recruitement resources -- New employee orientation and training Describe the main components of the compensation plan: salary study and incentive plan (compensation committee role), addressing -- The compensation philosophy -- Pay policy regarding hiring, promotion, and merit -- Pay range alignment with external market analysis
  • 7. -- Communication of pay policies to employees -- Consistency Describe the main components of the diversity management policy, addressing: -- Recognition and respect for the individual differences -- Maintaining a positive workplace environment Powered by TCPDF (www.tcpdf.org) page 4 / 4 http://www.tcpdf.org _____________________________________________________ __________ _____________________________________________________ __________ Report Information from ProQuest July 23 2017 21:31 _____________________________________________________ __________ 23 July 2017 ProQuest Table of contents 1. Avoiding 10 Common Plan Compensation Mistakes....................................................................... .......... ... 1
  • 8. 23 July 2017 ii ProQuest Document 1 of 1 Avoiding 10 Common Plan Compensation Mistakes Author: Lyon, Heidi A Publication info: Employee Benefit Plan Review ; New York 66.9 (Mar 2012): 29-30. ProQuest document link Abstract: Calculating compensation does not seem like something that should trouble retirement plan administrators and sponsors. Yet, it is one of the most common errors made in administering retirement plans and doing it accurately requires significant attention to detail. If plan document says use a W-2 or RCA definition of compensation, that does not mean the plan automatically can use a participant's W-2 Box 1 or Box 5 wages for compensation. Usually these definitions require that plans add or subtract additional items. Pay related to an individual's employment termination cannot be included in compensation for 401(k), 457(b), or 403(b) deferral purposes. The IRS has indicated severance pay is not pay to an employee and only employees may make tax- free deferrals. Every retirement plan document must define compensation. It is necessary to know how the plan document defines it and follow that definition. If there is one plan document covering employees at multiple locations, each location should be calculating compensation the same way. Links: Check for Full Text Full text: Calculating compensation does not seem like something that should trouble retirement plan administrators and sponsors. Yet, it is one of the most common errors made in administering retirement plans
  • 9. and doing it accurately requires significant attention to detail. This Special Report discusses how to avoid 10 common mistakes when calculating plan compensation for defined contributions plans. 1. Using Box 1 or Box 5 Wages. If plan document says use a W- 2 or FICA definition of compensation, that does not mean the plan automatically can use a participant's W-2 Box 1 or Box 5 wages for compensation. Usually these definitions require that plans add or subtract additional items. For example, a participant's 401 (k) elective deferrals (other than Roth deferrals) generally must be added back to the participant's W-2 Box 1 wages to calculate plan compensation. 2. Deferrals of Severance Pay. Pay related to an individual's employment termination cannot be included in compensation for 401 (k), 457(b), or 403(b) deferral purposes. The IRS has indicated severance pay is not pay to an employee and only employees may make tax-free deferrals. This also means an individual cannot elect to defer payments made after employment terminates, except that the individual may defer regular pay, vacation pay, and sick leave pay if it is paid before the end of the year employment terminates or, if later, within 2Vi months of termination. 3. Failure to Follow Plan Terms. Every retirement plan document must define compensation. It is necessary to know how the plan document defines it and follow that definition. Plans can be penalized for using a definition that is inconsistent with the terms of the plan document and they may end up giving employees incorrect contributions if they are using the wrong definition. 4. Inconsistent Payroll Practices. If there is one plan document covering employees at multiple locations, each location should be calculating compensation the same way. Plan documents generally do not address how each specific item of pay should be handled, and some types of
  • 10. pay could arguably fall in more than one category (e.g., one location may classify a gift card as a fringe benefit and another as a bonus). Compensation must be calculated uniformly with respect to all employees covered by a plan unless the plan document requires otherwise. 5. Discriminatory Definition. A compensation definition will not be discriminatory if it falls within one of the safe harbor definitions based on W-2 pay, FICA pay, or pay under Code Section 415. Any deviation from a safe 23 July 2017 Page 1 of 3 ProQuest https://lopes.idm.oclc.org/login?url=https://search.proquest.com /docview/928757406?accountid=7374 http://XS6TH8DT4R.search.serialssolution.com?ctx_ver=Z39.8 8-2004&ctx_enc=info:ofi/enc:UTF- 8&rfr_id=info:sid/ProQ:abiglobal&rft_val_fmt=info:ofi/fmt:kev :mtx:journal&rft.genre=article&rft.jtitle=Employee%20Benefit %20Plan%20Review&rft.atitle=Avoiding%2010%20Common%2 0Plan%20Compensation%20Mistakes&rft.au=Lyon,%20Heidi% 20A&rft.aulast=Lyon&rft.aufirst=Heidi&rft.date=2012-03- 01&rft.volume=66&rft.issue=9&rft.spage=29&rft.isbn=&rft.btit le=&rft.title=Employee%20Benefit%20Plan%20Review&rft.issn =00136808&rft_id=info:doi/ harbor definition must not discriminate in favor of highly compensated employees and must be tested annually to ensure no discrimination is occurring. For example, a plan that excludes bonuses from compensation must test its definition annually because all of the safe harbor definitions require the inclusion of bonuses. 6. Incorrect Period of Compensation. It is common to use the wrong time period for calculating compensation. Some situations require looking at plan year rather than
  • 11. calendar year compensation. Other situations require using only compensation for the period an individual is eligible to participate in the plan as opposed to the individual's compensation for the whole year. For example, in determining compensation for a top heavy contribution, it's necessary to calculate compensation for the entire year. 7. One Definition for Multiple Purposes. Plans require administrators to calculate compensation for multiple purposes, including deducting salary deferrals, figuring employer contributions, determining compensation or deferral limits, running nondiscrimination tests, and calculating top heavy contributions. The definitions for each purpose may differ, so it is important to know how many ways compensation must be calculated for a particular plan. Further, plans sometimes can be drafted to minimize the number of calculations required and simplify administration if there is flexibility on what should be included or excluded. 8. Exclusion of Noncash Benefits. Sometimes a plan document's definition of compensation will require inclusion of the value of noncash benefits an employee receives. These amounts are often overlooked when calculating compensation to determine percentage salary deferrals and/ or the amount of employer contributions for participants. 9. Failure to Deduct Deferrals from Extra Payrolls. It is frequently forgotten that elective deferrals must be deducted from extra payrolls or special payments to employees where the pay falls within a plan's compensation definition. For example, problems often arise when running extra payrolls to pay bonuses that should be included in compensation. Every time compensation is paid, regardless of the process, payroll processors should be trained to consider whether deferrals must
  • 12. be deducted from the compensation. 10. Earned Income of SelfEmployed individuals. Special rules apply to the calculation of compensation for self- employed individuals. Compensation must be based on the individual's earned income. Complicated formulas are then applied to adjust that income based on things like the individual's FICA liability and any "employer" contributions the individual is eligible to receive. These issues tend to arise in plans sponsored by employers that are taxed as partnerships. AuthorAffiliation Heidi A. Lyon is a partner with Warner Norcross &Judd LLP in the Employee Benefits area. She can be reached at [email protected] Subject: Wage & salary administration; Defined contribution plans; Guidelines; Location: United States--US Classification: 9190: United States; 6400: Employee benefits & compensation; 9150: Guidelines Publication title: Employee Benefit Plan Review; New York Volume: 66 Issue: 9 Pages: 29-30 Number of pages: 2 Publication year: 2012 Publication date: Mar 2012 23 July 2017 Page 2 of 3 ProQuest Section: Special Report Publisher: Aspen Publishers, Inc. Place of publication: New York Country of publication: United States Publication subject: Social Services And Welfare, Business And
  • 13. Economics--Labor And Industrial Relations ISSN: 00136808 CODEN: EBPVAL Source type: Trade Journals Language of publication: English Document type: Feature ProQuest document ID: 928757406 Document URL: https://lopes.idm.oclc.org/login?url=https://search.proquest.com /docview/928757406?accountid=7374 Copyright: Copyright Aspen Publishers, Inc. Mar 2012 Last updated: 2012-03-17 Database: ProQuest Central _____________________________________________________ __________ Contact ProQuest - Terms and Conditions 23 July 2017 Page 3 of 3 ProQuest https://lopes.idm.oclc.org/login?url=https://search.proquest.com /docview/928757406?accountid=7374 http://www.proquest.com/go/pqissupportcontact https://search.proquest.com/info/termsAndConditionsAvoiding 10 Common Plan Compensation Mistakes