The document summarizes the FootPrints 6.6 service desk software. It introduces UniPress Software and their growth trend. FootPrints is a 100% web-based service desk that serves the help desk and customer service markets. FootPrints 6.6 features new integrations including network security and a CRM system. It also upgrades the live support tool and adds an ITIL-compliant project wizard.

1. FootPrints 6.6
The Most Easy-to-use and Comprehensive
100% Web-based Service Desk
Agenda
 UniPress Software Overview
 Our Customers
 Our Products & Services
 System Architecture
 Products & Major Features
 Differentiators
 What’s New in FootPrints 6.6?

2. UniPress Software – Company
 UniPress Software develops web-based service desk software
for help desk and customer support automation
 Our products and services are sold:
 directly by UniPress’ sales force in the US and Canada
 through an emerging reseller channel in the US and Canada
 by a network of international distributors throughout the world
 Growth trend for UniPress and the FootPrints tools
 Average growth over the past 4 years was 25%+
 1st Half 2004 – strongest half in the company’s history
 September 2004 was our largest revenue month ever
 September 2004 – successful, first FootPrints User Conference
2

3. The Markets We Serve with
Web-based Service Desk Automation
 Help Desk Market Origin
 Since 1996, UniPress has been marketing FootPrints
technology to small-to-mid-sized organizations and
departments in large organizations
 Expansion into Customer Service/eService Market
 Several years ago, our customers began purchasing
FootPrints for external customer support, and often a
combined use for customer support and help desk automation
 In 2003, we expanded our market direction to address the customer
support automation market
 Launched the FootPrints Hosting Service
 Feature development for customer support
 Added telephony integration

4. FootPrints Tools Are in Use by Nearly 2,000 Organizations
A Few of Our Customers:

5. Industry Awards, Best Practices, & Market Reports
Industry Awards for the FootPrints Products
2004 - 2000 2004 & 2003 2003 & 2000
FootPrints Was Verified as ITIL-Compliant by Pink Elephant 6/04
Market Reports
 UniPress Software achieved inclusion in the renowned Gartner Group
Consolidated Service Desk Magic Quadrant Report for the first time in 2003
UniPress Software has been covered in numerous market reports developed by
Forrester/Giga Information Group & Aberdeen Group

6. FootPrints Line of Products & Services
Our Products
 FootPrints
 FootPrints for eService
 FootPrints Hosting Service
 FootPrints for Exchange
Integrated, Add-on Tools to FootPrints Technology
 FootPrints Dynamic Address Book Link
 FootPrints Dynamic SQL Database Link
 FootPrints Asset Management
 FootPrints LANsurveyor

7. FootPrints Line of Products & Services (cont’d)
Integrated, Add-on Tools to FootPrints Technology (cont’d)
 FootPrints Integration with Microsoft SMS Asset Management
 FootPrints Software Deployment
 FootPrints NetSecure* (new integration with FootPrints 6.6)
 FootPrints Telephony
 FootPrints Live eSupport
 FootPrints Integration with RightAnswers Knowledge-Paks
Additional Integrations
 Integration with Salesnet Hosted CRM Sales Force Automation

8. FootPrints Line of Products & Services
Our Services
 FootPrints Training Courses
 Customization and Consulting
 Help Desk Institute Certified and Best Practices Courses

9. FootPrints Technology –
Why It Continues To Be Different
 Signature ease-of-use by design for all users customers, agents,
and administrators alike
 Comprehensive feature set at an affordable price
 Flexible 100% web-based framework that is easy to deploy,
customize, expand, and scale
 Attractive TCO for range of customer sizes - affordable license and
hosting costs coupled with minimized soft costs (no programming,
no dedicated staff, and no consulting)

10. FootPrints Technology –
Why It Continues To Be Different (cont’d)
 Faster ROI due to rapid implementation and customization
 Multi-project capability for unlimited number of projects for
varying departmental and corporate needs
 Support business process and best practice automation

11. 100% Web-based Architecture
Email
Asset Discovery Database via Microsoft Exchange,
Lotus Notes,
FootPrints Asset Management,
Sendmail, Novell, etc.
FootPrints LANSurveryor, Database
Or FootPrints Integration with Microsoft SMS SQL Server, Oracle,
Access, MySQL,
Postgres, or buillt-in database
Web Server
Network Security IIS & Apache
and Monitoring via LDAP or external
FootPrints NetSecure database directory -
Microsoft Active Directory,
Lotus Notes, Oracle,
Authentication Microsoft SQL Server, etc.
Windows, LDAP, UNIX, or
Native FootPrints
Firewall
Internal Users Remote Users
via Web Browser via Web Browser

12. FootPrints 100% Web-based Architecture
Database
Email
SQL Server, Oracle,
Microsoft Exchange,
Access, MySQL,
Lotus Notes,
Postgres, or buillt-in database
Sendmail, Novell, etc.
Asset Discovery
Database
Web Server LDAP or external
IIS & Apache database directory -
Powered by Centennial,
Microsoft Active Directory,
or Microsoft SMS
Lotus Notes, Oracle,
Microsoft SQL Server, etc.
Authentication
Windows, LDAP, UNIX, or
Native FootPrints
Firewall
Internal Users Remote Users
Via Web Browser Via Web Browser

13. FootPrints is ITIL Service Support Certified
 FootPrints meets the ITIL (Information Technology Infrastructure
Library) standards for help desks to run efficiently
 FootPrints software was awarded the ITIL Service Support
certification through Pink Elephant’s PinkVerify program
This product has been verified as meeting the minimum functional
requirements for ITIL compatibility by Pink Elephant – The ITIL Experts.

14. FootPrints Technology
& its Recent Emergence in the eService Market
 One of the first web-based service desk solutions, FootPrints enables
customers to automate their service and support operations
 FootPrints’ flexibility and web architecture make it easy for
customers to customize the system to streamline multiple
business processes
 Powerful multi-channel, web-based solution traditionally used for
internal support is now being extended for customer service
 Beyond its core service desk automation functionality, FootPrints
features numerous add-on modules critical for optimizing the service
desk, primarily in the areas of automation, integration, workflow,
and performance

15. FootPrints for eService for Customer Support
Centrally Managed Customer
Customer Issue Tracking Self-service Online
Telephony Two-way Email
Integration Management
Sales Automation Knowledge
Integration Management
Multi-channel Request & Service Management
phone email
web wireless devices Service Level
Live eSupport
Management
chat telephony
Agents/Admins../Employees/Customers/Partners
Dynamic Link to Only need a browser to access via the web,
LDAP-based Corporate Web-based Reporting &
Email, chat, & wireless devices Graphical Metrics
Address Books
Workflow & Change Web-based
Management Administration
Automated Tasks &
Business Rules

16. The FootPrints Hosting Service
 UniPress hosts and manages the infrastructure
 Not an ASP – organizations own the software. They can later
switch to a “non-hosted” implementation if they choose
 Each customer gets their own instance of FootPrints with
full system admin privileges
 Customers can have multiple project instances with differing,
customized interfaces and fields – at no extra charge
 The FootPrints Hosting Service does not require a large initial setup
and customization fee
 Organizations can use their own domain names

17. FootPrints 6.6
What’s New?
 New and Enhanced Integrations
 New! Real-time Network Security and Monitoring Integration with
FootPrints NetSecure
 New! FootPrints is now integrated with Salesnet’s hosted, on-demand
solution for CRM sales automation
 Upgraded! FootPrints Live eSupport – now offering VoIP, a white
board, and file transfer capabilities,in addition to previously available
screen sharing and chat

18. FootPrints 6.6
What’s New?
 New Features in FootPrints 6.6
 FootPrints now supports Oracle databases on Microsoft Windows
platforms
 The FootPrints Dynamic SQL Database Link (an add-on tool for
FootPrints) has been significantly enhanced
 New project wizard for ITIL-compliant service management
 Self-service feature, “auto-add customers”, now offers ability to
authenticate customers against different authentication methods

19. Network Security and Issue Resolution with
FootPrints NetSecure and FootPrints

20. FootPrints Highlighted Feature –
FootPrints Dynamic SQL Database Link
Provides a direct link to corporate address
books, as well as a field mapper to populate
issue and asset data from outside tables in
SQL Server, Oracle, etc.

21. FootPrints Integration with
Salesnet’s CRM Sales-focused Solution

22. Upgraded FootPrints Live eSupport

23. Next Steps
 Downloads & More Information about
FootPrints 6.6 at unipress.com
 Take a download
 View more feature information
 UniPress’ Technical Support Team
 support@unipress.com
 800.222.0550/732.287.2100 9 am – 5 pm EST
 Your UniPress Sales Representative
 Anadat Consulting
 Tel: 91 467 28 02 Fax: 91 527 59 04
 www.anadat.es