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Emotional Intelligence
•The study of emotional Intelligence has its roots in the
work of Darwin, who posited that emotional
expression was essential for survival.
•Overtime, scientists have begun to study why
standard intelligence alone isn’t enough to predict
performance in an individual.
•They have realized that there is another type of
intelligence that isn’t related to the standard cognitive
intelligence – called emotional intelligence
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Emotional Intelligence is the ability to be aware of (or
understand) your emotions and the emotions of others
and then to use that knowledge to help manage the
expression of emotions so that they foster success
instead of cause roadblocks.
• People with high levels of emotional intelligence are
able to understand the impact that negative
emotions have on their
• physical,
• mental and
• social wellbeing
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• They understand the impact of negative emotions
on their bodies, minds, relationships and ability to
pursue and achieve goals.
• They are able to moderate their emotions so that
their emotions support their activities and enhance
their quality of life.
• People with highly developed EI are proven to be
more successful in the workplace because they can
understand their emotions and why they behave
the way they behave.
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• They can use their emotions as clues to what their body and
mind are trying to tell them. And they can use their EI to truly
understand others and their points of view.
• They use this to understand why others feel the way that they
feel and why they are doing what they are doing and use that
knowledge to help others perform at their best.
• They resolve conflicts quickly and recover from setbacks with
ease.
• They are good in crisis management
• Strong at communicating and successful where others fail.
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People with high level of EI tend to experience a healthy
balance of feelings like:
•Motivation,
•friendship,
•focus,
• fulfillment,
•peace of mind,
•awareness,
•balance,
•self control
•Freedom,
•autonomy,
•contentment,
• appreciation,
•connection,
• desire.
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Those with lower level of EI tend to feel more:
•Loneliness,
• fear,
•frustration,
• guilt,
•emptiness,
•bitterness,
•depression,
• instability,
•lethargy,
• disappointment,
•Obligation
•, resentment,
•anger,
•dependence,
•victimization,
•failure.
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Therefore for our own general happiness and quality of life,
it is important that we learn to develop our emotional
intelligence.
With basic understanding, you can alter the way you
experience your emotions and the way you react in any
situation.
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Emotional intelligence and the Workplace
Companies have learned that IQ alone isn’t going to
make them successful. They now seek for employees
who understand;
• The way they conduct themselves
• The way they express themselves
• The way they interact with others are all important if
not more important that the person’s score on an
intelligence test
Think of how you handle situations at your work place!
10. Daniel Goleman identified five elements of
emotional intelligence
• Self-awareness
• Self-regulation
• Motivation
• Empathy
• Social skills
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11. • Self-awareness
Being self-aware, i.e. knowing how you
feel, and you know how your emotions and
your actions can affect the people around
you. Being self-aware when you're in a
leadership position helps to know your
strengths and weaknesses
How to improve self awareness
• Keep a record of your thoughts
• Slow down when you experience anger
or negative emotion. Note that your
reaction is by choice
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12. • Self-regulation
Self regulation reduces verbal attacks to others,
avoids making rushed or emotional decisions,
stereotype people or compromise values
How to self regulate
• Know your values
• Hold yourself accountable – Make a
commitment to admit mistakes and face the
consequences
• Practice being calm
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13. Importance of EI
• Motivation
Individuals who are self-motivated leaders work
consistently toward their goals, and they have
extremely high standards for the quality of their
work.
How to motivate yourself
• Re-examine why you are doing that job
• Know where you stand
• Be hopeful and find something good
Every time you encounter a challenge, try to at
least find one good things about the situation
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14. Importance of EI
• Empathy – Individuals with empathy tend
to put themselves in someone else’s
shoes, challenge other acting unfairly,
give constructive feedback and listen to
those who need it
How to improve your empathy
• Put yourself in someone else’s shoes
• Pay attention to body language
• Respond to feelings
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15. Importance of EI
Social skills
Leaders who do well in the social skills element of
emotional intelligence are great communicators. They're
just as open to hearing bad news as good news, and they're
experts at getting their team to support them and be
excited about a new mission or project.
They don’t just sit back but set an example with their own
behaviour
How to improve social skills
• Learn conflict resolution
• Improve your communication skills
• Learn how to praise others
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How to develop Emotional Intelligence - Tools
• CLEAR COMMUNICATION
• EMPATHY
• SELF AWARENESS
• SHARING
• PATIENCE
• LISTENING
• CARING
• GETTING ALONG WITH OTHERS
• GENTLENESS
• PERSEVERANCE
• SELF MOTIVATION
• SELF CONTROL
