1. W. Bertschinger Consulting GmbH
Walter Bertschinger – Profile
Professional Career
 Owner at W. Bertschinger Consulting GmbH specialized in IT and operations consulting
and implementation support. Recent engagements include: IT organisation development
for large corporate division at major Italian insurer, IT architecture and project review for
large LATAM bank, support for closing of M&A transaction (divestiture) in asset man-
agement, leading functional design for platform renewal at asset management division of
a universal bank.
 Senior consultant and expert for information technology and operations for financial ser-
vices firms (banks, asset managers, insurances) and IT service providers at McKinsey &
Co. Engagements on a global basis, i.e., development of business and IT strategies, def-
inition of target operating models and governance structures, planning and execution of
large scale IT projects, e.g., implementing a central IT/OPS platform for policy and claims
handling for large corporate clients in 10 western European countries (budget of CHF 60
mio, project team of up to 250 people), integration of operations and IT in the context of
the merger of two asset management firms (budget of CHF 15 mio, project staff of ~25
people).
 Project manager for system integration projects for the automotive and financial services
industry at American Management Systems (now part of CGI Group) in New York City
and London. The projects included e.g. planning and execution of change management
related to the roll-out of a direct marketing platform for a European car manufacturer
(budget CHF 15 mio, team size ~20 people), analysis and implementation of a data
warehouse to improve credit risk management (budget CHF 1.5 mio, project team of 5
people).
 System engineer at IBM Switzerland: advisory, sales and implementation of various
technical infrastructure solutions for banking clients. Projects had budgets of CHF 1-3
mio and involved 3-5 people. E.g., definition and implementation of a payment solution
and a LAN/WAN communication network, development of QA tool to monitor software
changes to a core banking platform.
Education
 Master in Mechanical Engineering ETH Zurich
 Master in Business Administration INSEAD Fontainebleau
 Various project management, coaching and leadership trainings

2. 2
Service portfolio
Concept development and implementation of solutions for strategic and operational topics
related to information technology (IT) and operating models for banks, asset managers and
insurance companies:
 Development of IT strategies and definition of project portfolios
o Identification of main business and IT drivers/issues, definition of priorities
o Development of solution options and analysis of implications
o Business case development
o Definition of implementation project portfolio and implementation planning
o Development of appropriate communication
o Examples: Development of IT strategies for Swiss cantonal banks, for a bank as-
surer located in the Benelux, a North African universal bank, and Swiss private
banks
 Implementation of business and/or IT programs as well as execution of project
turnarounds
o Identification of value drivers, verification of project scope, validation and detailing
of planning
o Definition and implementation of project governance
o Determination of project scope/activities to be outsourced to third parties
o Identification of required project staff and skills levels
o Project execution incl. ongoing verification of project scope, risk management
o Due diligence of ongoing projects, identification and implementation of improve-
ment measures
o Examples: Implementation of a central IT platform and adapted operating model
for an international P&C insurer’s insurance program business, analysis and re-
orientation of a software development project for collective life policy/claims ad-
ministration, integration of operations and IT of two merging asset management
firms
 Definition and implementation of target operating models and related IT platforms
o Analysis of improvement potentials of operating model and IT platform
o Evaluation of target scenarios and related business cases (value generation,
costs, risks)
o Assessment of trade-offs between operating model efficiency and IT complexity
o Detailing of target model and planning of implementation
o Examples: OPS/IT model definition for European private banks, insurers, e.g. P&C
business for large corporates, and cantonal banks
 IT/OPS due diligence
o Analysis of IT platform quality and adequacy of operating model in the context of a
potential acquisition
o Assessment of quality/suitability of core banking/insurance platforms and im-
portant peripheral systems, e.g. reporting systems, detailed analysis of renewal
scenarios
o Examples: Assessment of solvency II reporting platform of a large European in-
surer, verification of necessity to replace several core banking platforms in Europe
and South East Asia

3. 3
 IT reorganisation
o Identification of malfunctions and missing efficiency of IT organisations (structure,
processes, adequacy of personnel)
o Definition of improvement potential, development of target design, implementation
plan and communication
o Identification of organisational changes, e.g. related to outsourcing initiatives, con-
solidation of IT systems or missing quality of IT operations
o Examples: Restructuring of IT organisation of a European life insurer, definition of
target IT organisation in context of bank mergers and OPS/IT joint ventures
 IT outsourcing/offshoring (O&O)
o Evaluation and quantification of improvement potential (costs, quality), assess-
ment of risks
o Identification of measures achievable in-house, definition of O&O scope, devel-
opment and evaluation of RFPs
o Development of guidelines for negotiation with potential outsourcing firms
o Support for implementation
o Examples: Outsourcing of mainframe capacity of a Portuguese bank, evaluation of
a private bank’s outsourcing deal
 Cost optimisations
o Determination of target cost levels and assignment of responsibilities
o Identification of levers and related potentials, definition of required measures
o Development of implementation planning and organisation
o Implementation support
o Examples: IT cost reductions in development and operations of European banks
and insurers