2. INTRODUCTION
A service system (or customer service system, CSS) is a configuration of technology and organizational networks
designed to deliver services that satisfy the needs, wants, or aspirations of customers.
The smallest service system is a single person and the largest service system is the world economy. The external
service system of the global economy is considered to be ecosystem services. Service systems can be
characterized by the value that results from interaction between service systems, whether the interactions are
between people, businesses, or nations.
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3. AMAZON
Amazon is a part of the e-commerce industry. It is one of the world’s largest online retailer company.
Amazon is an American international electronic commerce company with headquarters in Washington.
PRODUCT:
Amazon Web services (Amazon Prime)
Amazon Kindle (E-book)
Amazon web store ( E-commerce Website)
Amazon music – free Amazon Music app
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4. AMAZON DELIVERY SYSTEM:
Amazon work with AWS (Amazon Web Service) Service Delivery Partners. This program makes it easy to find
qualified AWS service Delivery Partners that can meet those needs. How they can deliver result for you:
Technical Expertise.
Time Saving.
Performance Efficiency.
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5. FLIPKART
Online Retail Industry. It is one of the leading e-commerce players in the country.
Founded by Sachin bansal & Binny bansal in Bangalore, Karnataka in 2007.
PRODUCT:
Mobiles
Electronic & Home Appliances
Stationary
Fashions & Cosmetics Products etc.
LEVEL OF CHANNEL:
The major function of Channels for Amazon includes:
Order Processing
Warehousing
Inventory Management
Transportation
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7. NYKAA
BUSINESS MODEL STRUCTURE:
Nykaa is one of the few ecommerce brands to follow an inventory-based business model. Here’s how the
inventory-based e-commerce model works:
Nykaa purchases products directly from manufacturers and stores it in their warehouses in New Delhi,
Mumbai and Bangalore.
Products are sold either on Nykaa’s website or through its three offline store formats; Nykaa Luxe, Nykaa
On Trend and Nykaa Kiosks.
PRODUCT & SERVICES:
Nykaa follows an inventory-based model with warehouses in Mumbai, New Delhi and Bangalore. In
addition to its primary e-commerce business, it has an offline presence via 68 brick-and-mortar stores
across the country.
It claims to have over 3 lakh products across 1,500 brands.
It has two offline store formats called Nykaa Luxe and Nykaa On Trend.
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8. INTERNATIONAL OPERATIONS:
Nykaa’s fashion e-commerce store has launched international shipping to 13 countries as the multi-brand
business works to expand its distribution network. Nykaa now ships to 13 countries with three shipping-cost
tiers.
Nykaa Fashion has also greatly expanded its private-label offerings recently.
COURIER SERVICE:
Bluedart.
E-com
Dilevery surface.
“The brand’s omni-channel presence, including an easy to navigate website, kiosks
and pop-up stores, and dedicated offline stores also help cement Nykaa’s position in
the market.”
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9. BOOK-MY-SHOW
Bigtree Entertainment Pvt. Ltd launched India's first ticketing
aggregator - BookMyShow - in August 2007, now one of the
biggest ticketing portals in the country.
The biggest investor for bookmyshow is Network18.
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10. MARKET SHARE & SERVICES:
BookMyShow, is a ticketing platform where customers can book for movies, concerts, plays, live events,
sporting events etc.
BookMyShow offers tickets to international events like the Singapore F1 tickets.
It holds 90 per cent market share in the online movie ticketing business.
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