The document provides an overview of the healthcare industry market and Aastra solutions that can meet its needs. It describes the aging population driving increased healthcare demands, the migration to digitized patient records and information sharing. The target groups for solutions are identified as hospitals, clinics, doctors' offices, nursing homes, and municipal services. Key needs addressed by Aastra include mobility, secure access to patient information, integration with hospital systems. The components of Aastra's healthcare solution are then outlined, including unified communications applications, video solutions, and technological partnerships. Customer references are presented from hospitals that implemented Aastra solutions. Strengths and future opportunities in the market are also discussed.

1. HealthCare Industry Market July 2010

2. Overview HealthCare Market HealthCare Market Needs Aastra Solutions Product Components Customer References Strengths / Opportunities Marketing Tools Perspectives July 10 HealthCare Industry Market 2

3. MarketView and Target Groups

4. Introduction – a market view Ageing of the population. Increased attention to the questions of medical security. Migration of ambulatory medicine towards the urban areas. More and more digitized information : Patient file (identity, exams/radiology, analysis, treatments,…) Medicine (posology, compatibility,…) Exchange of information between doctors (forums, treatment following,…) Necessity to communicate better with patients. July 10 HealthCare Industry Market 4

5. Introduction – target groups Hospitals Hospitals / university hospitals Military hospitals Private clinics / groups of private clinics Emergency Services 911 / SAMU Fire brigades Doctors/Liberal doctors General practitioners / specialists Medical or social lodging Retirement homes Independent ones / groups Lodging for handicapped people Kindergarden Municipal (i.ecf local authorities) Independent ones / groups Outsourcing Remote assistant July 10 HealthCare Industry Market 5

6. Issues around services Hospitality issues Advanced services for patients Telephony TV, Internet Games , Audio Books Radio Recording Video on demand Room Services Professional issues A mobile computer access to the patient bed Access to medical and administrative patient file Cleaning department / room status In bed admission Catering - order taking Technical service – intervention status Interaction patient – professional issues A place to communicate, to inform, to exchange Welcome booklet / satisfaction questionnaire High-quality information (best to eat, not to smoke, not to drink…) Health information (information dialyse, etc…) Identification of caregivers: permanent (facebook) Monitoring of hygiene, exploitation and maintenance July 10 HealthCare Industry Market 6

7. An Excursus – Local Market

8. Local Market To becompleted by country July 10 8 HealthCare Industry Market

9. Needs of HealthCare Market

10. HealthCare Aastra solution Use per profile July 10 HealthCare Industry Market 10

11. Needs of HealthCare market July 10 HealthCare Industry Market For every need, there is an Aastra solution! 11

13. Keep contact

14. Entertain patient12

16. Keep contact

17. Entertain patient13

19. Keep contact

20. Entertain patient14

22. Mobile telephony

23. Signaling of emergency Calls

24. Access to patient files15

26. Mobile telephony

27. Signaling of emergency Calls

28. Access to patient files16

30. Mobile telephony

31. Signaling of emergency Calls

32. Access to patient files17

34. Mobile telephony

35. Signaling of emergency Calls

36. Access to patient files18

38. Mobile telephony

39. Signaling of emergency Calls

40. Access to patient files19

42. Staff and patients security

43. Securing the resources (continuing activity)

44. Multisite organization20

46. Staff and patients security

47. Securing the resources (continuing activity)

48. Multisite organization21

50. Staff and patients security

51. Securing the resources (continuing activity)

52. Multisite organization22

54. Save investments 23

56. Save investments 24

58. Save investments 25

60. Protection of the environment26

62. Protection of the environment27

63. Components of the Aastra Solution

64. Components of the Aastra HealthCare solution July 10 HealthCare Industry Market 29

65. Components of the Aastra HealthCare solution General functions Check-In /Check-Out DID Management Multiuser Twin Set Prepayment Room status Wake-up function Delayed ringing Voice prompt Do not disturb Abbreviated numbering to external services… July 10 HealthCare Industry Market Aastra’s offer: a powerful solution to serve patients and strengthen the effectiveness of the medical staff 30

66. Components of the Aastra HealthCare solutionUnified Communication applications July 10 HealthCare Industry Market Collaborative communication CTI, CRM, Multi-directory Softphone, Video sharing Smart routing Conference Confidentiality Recording ACP IP Conference Telephony Web Portal Unified Messaging E-mail, Voice, Fax. TTS, Voice Reco Mobility - WAP Presence & IMFollow-me CalendarChat Unified Communication Portal UCP & TWP Attendant Multi-directories Calendars Statistics Contact Center IVR MultimediaAgents Smart Scripting ACP Web Attendant ACP Contact Center 31

67. Video solution in Aastra’soffer TWP 3.1 Aastra ViPr July 10 HealthCare Industry Market 32

68. ATPS solution July 10 HealthCare Industry Market ComputerInternet TelephonyQoS TelevisionTV HD Gameson line Triple Play Services PSTN Internet IPTV ADSL2+ Modem Internet VideoSP Internet Terminal 33

69. Alarm Server Mobility Unified Communications Business Applications A2P2 certified Partners (Microsoft excepted) Security CMS, Billing Data / Wlan Infrastructure Technological Partnership July 10 HealthCare Industry Market 34

70. DVBIP Gateways Middleware IPTV STB TV Mode Hotel CMS, PDT Info Service LG Samsumg Sharp AnalogTerminals Secure Access Portal Billing Technological Partnership (ATPS) July 10 HealthCare Industry Market 35

71. Customer References

72. . © 2009 Aastra France Bordeaux University Hospital 37

73. Customer profile Bordeaux Hospitals / CHU de Bordeaux 13 099 employees Medical staff 1 883 457 students 459 doctors 482 linked staff 485 internal staff Treating staff 8 027 3 318 specialized nurses 2 767 medical auxiliary Technical staff 1 347 Administrative staff 1 132 Medical-technical staff 710 More than 3300 beds July 10 HealthCare Industry Market 38

74. Needs In July 2005, Bordeaux Hospital implemented a process to converge data and telecom networks Due to this process a complete and deep restructuration of infrastructure was necessary To renew telecom installation To globalize mobility. (WLAN infrastructure) To interconnect every site. (optical fiber) Moreover they wanted to realize some strategic-functional projects Digital patient medical file Reorganization of patient services Prescriptions and computerized following of treatments (Using WLAN infrastructure) Networking and sharing of medical imaging July 10 HealthCare Industry Market 39

75. Solution 1/2 A complete new communication architecture To be open to new opportunities of improvement New associated services 12 000 terminals including 1700 IP terminals 1000 DECT terminals 500 Wlan terminals 3 600 patients terminals (analog) July 10 HealthCare Industry Market 40

76. Solution 2/2 July 10 HealthCare Industry Market A new telephony architecture enabling new services Aastra 5000 Infrastructure Hospital Directory (Intranet Portal) Telephony Directory Progressive evolutiontowardsmobility A new system for reception New Management / Administration Tools New VoiceMail Unified Applications Collaborative Solutions Audio – videomeetings New terminals for assistants An enriched Directory – easy to use 41

77. Benefits for the customer with the Aastra solution A renewed solution with new services - IP based. Hybrid capacity of the new system - progressive migration. A new reception. High level IP terminals for every assistant. An enriched LDAP telephony directory – fully integrated and easy to use. IP audio conference system – ViPr. New complementary applications to increase productivity : Directory, Voicemail, TWP Improvement of mobility (Wlan, dual mode Wlan – GSM) July 10 HealthCare Industry Market 42

78. Quotes “We have chosen an Aastra product because of the evolutivity of the solution. Collaborative applications give us a better reactivity to cure a patient. The Aastra 5000 ecosystem enabled us to offer new services.” Jean-Luc Jouannic – University Hospital Bordeaux “The openness of the Aastra solution is an important feature, it is a warranty of continuance of our investment.” François Dallay – University Hospital Bordeaux July 10 HealthCare Industry Market 43

79. AlphaSanté

80. AlphaSanté Group (association) of hospitals and retirement homes 1 500 lines Redundant Call Server, 5 gateways UCP, AM7450 300 IP terminals, DECT over IP Mobility (42 base stations) Wlan Mobility (42 x A312 terminals) July 10 HealthCare Industry Market 45

81. AlphaSanté July 10 HealthCare Industry Market 46

82. References Soissons Hospital 1 800 lines. Duplicated call server, 3 gateways, UCP, AM7450, 200 IP terminals, DECT over IP Mobility (130 base stations & 300 terminals, Active Directory Connector) Beauvais Hospital 3 500 lines. Duplicated call server, 5 gateways AXS+X500, Unified Messaging, ACP, DECT over IP Mobility (180 base stations & 300 terminals, centralized management AM7450, 200 IP terminals) Some more customers with an Aastra solution: Clermont Ferrand Hospital - St Égrève Hospital - Bourg St Maurice Hospital - Clinic Mutualiste du Rhône – Rumilly Hospital - Puget-Entrevaux Hospital Military Hospitals : Hôpital de Bron Hospital – Percy hospital - Val de grace Hospital - Bégin Hospital July 10 HealthCare Industry Market 47

83. Strengths / Opportunities

84. Strengths / Opportunities July 10 HealthCare Industry Market 49

85. Marketing Tools

86. Brochure, Website and Surveys HealthCare dedicated documentation Brochure PowerPoint presentation Website Trade Shows Magazines July 10 HealthCare Industry Market 51

87. Agencies / Websites To becompleted by country European Commission http://ec.europa.eu/index_fr.htm#top July 10 HealthCare Industry Market 52

88. Trade Shows & Conventions To becompleted by country Hôpital expo - Intermedica May 2010 International week of professions, technologies and HealthCare services http://www.hopitalexpo-intermedica.com July 10 HealthCare Industry Market 53

89. Perspectives

90. The Future of HealthCare Communication Generalization and development Maintain contact with outside (video) Book on Demand / Audio book Patient will be able to choose its meal with own terminal Video games (Nintendo Wii) : Memory / sport practice (elderly people) Access to patient file everywhere Online Video archive Sharing information with other practitioners Communication between the establishments In the hospital Operations and services done by robots Virtual nurse on TV - medication/drug reminder No more patient file out of paper – digitalized one Body Area Network Movement detection / Video control Home hospitalization / patient room at home Real-time connection to share and access to patient data/file To remote diagnosis Movement detection - video control July 10 HealthCare Industry Market 55

91. July 10 HealthCare Industry Market Who is Aastra? Major actor of Unified Communications Aastra provides technological components based on market standards and compatible with installed data infrastructure. Systems Infrastructure Real-time Communications Evolution of Needs « Hyper-Connectivity» « Easiness » « Reliability » Unified Messaging Aastra UCS People Presence & Collab. Management & Security Integration in HIS Organizations Modular architecture, integration into the Hospital information system, Communication Enabling Business Processes (CEBP). 56

92. Thankyouforyourconsideration! July 10 HealthCare Industry Market 57