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HealthCare Industry Market July 2010
Overview HealthCare Market   HealthCare Market Needs Aastra Solutions Product Components Customer References Strengths / Opportunities Marketing Tools Perspectives July 10 HealthCare Industry Market 2
MarketView and Target Groups
Introduction – a market view Ageing of the population. Increased attention to the questions of medical security. Migration of ambulatory medicine towards the urban areas.  More and more digitized information :  Patient file (identity, exams/radiology, analysis, treatments,…)  Medicine (posology, compatibility,…) Exchange of information between doctors (forums, treatment following,…) Necessity to communicate better with patients. July 10 HealthCare Industry Market 4
Introduction – target groups Hospitals Hospitals / university hospitals Military hospitals Private clinics / groups of private clinics Emergency Services 911 / SAMU Fire brigades Doctors/Liberal doctors General practitioners / specialists  Medical or social lodging  Retirement homes Independent ones / groups Lodging for handicapped people Kindergarden Municipal (i.ecf local authorities) Independent ones / groups Outsourcing Remote assistant July 10 HealthCare Industry Market 5
Issues around services Hospitality issues Advanced services for patients Telephony TV, Internet Games , Audio Books Radio Recording  Video on demand  Room Services  Professional issues A mobile computer access to the patient bed  Access to medical and administrative patient file Cleaning department / room status In bed admission Catering - order taking Technical service – intervention status Interaction patient – professional issues A place to communicate, to inform, to exchange  Welcome booklet / satisfaction questionnaire High-quality information (best to eat, not to smoke, not to drink…) Health information (information dialyse, etc…) Identification of caregivers: permanent (facebook) Monitoring of hygiene, exploitation and maintenance  July 10 HealthCare Industry Market 6
An Excursus – Local Market
Local Market To becompleted by country July 10 8 HealthCare Industry Market
Needs of HealthCare Market
HealthCare Aastra solution Use per profile  July 10 HealthCare Industry Market 10
Needs of HealthCare market July 10 HealthCare Industry Market For every need, there is an Aastra solution! 11
To serve patients July 10 HealthCare Industry Market To serve patients ,[object Object]
Keep contact
Entertain patient12
Welcome and inform July 10 HealthCare Industry Market To serve patients ,[object Object]
Keep contact
Entertain patient13
Welcome and inform July 10 HealthCare Industry Market To serve patients ,[object Object]
Keep contact
Entertain patient14
A permanent presence July 10 HealthCare Industry Market A permanent presence ,[object Object]
Mobile  telephony
Signaling of emergency Calls
Access to patient files15
Presence management and collaborative work July 10 HealthCare Industry Market A permanent presence ,[object Object]
Mobile  telephony
Signaling of emergency Calls
Access to patient files16
Mobility of agents July 10 HealthCare Industry Market A permanent presence ,[object Object]
Mobile  telephony
Signaling of emergency Calls
Access to patient files17
Signaling of patient calls July 10 HealthCare Industry Market A permanent presence ,[object Object]
Mobile  telephony
Signaling of emergency Calls
Access to patient files18
Access to patient files July 10 HealthCare Industry Market A permanent presence ,[object Object]
Mobile  telephony
Signaling of emergency Calls
Access to patient files19
Secure information July 10 HealthCare Industry Market Secure information ,[object Object]
Staff and patients security
Securing  the resources  (continuing activity)
Multisite organization20
Secure information July 10 HealthCare Industry Market Secure information ,[object Object]
Staff and patients security
Securing  the resources  (continuing activity)
Multisite organization21
Secure information July 10 HealthCare Industry Market Secure information ,[object Object]
Staff and patients security
Securing  the resources  (continuing activity)
Multisite organization22
Integration within the hospital information system  July 10 HealthCare Industry Market Integration within the hospital information system Mutualizing and sharing  resources ,[object Object]
Save investments 23
Integrationwithin the hospital information system July 10 HealthCare Industry Market Integration within the hospital information system Mutualizing and sharing  resources ,[object Object]
Save investments 24
To rationalize, combine and share July 10 HealthCare Industry Market Integration within the hospital information system Mutualizing and sharing  resources ,[object Object]

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[EN] Aastra - Vertical Market - Health

  • 2. Overview HealthCare Market HealthCare Market Needs Aastra Solutions Product Components Customer References Strengths / Opportunities Marketing Tools Perspectives July 10 HealthCare Industry Market 2
  • 4. Introduction – a market view Ageing of the population. Increased attention to the questions of medical security. Migration of ambulatory medicine towards the urban areas. More and more digitized information : Patient file (identity, exams/radiology, analysis, treatments,…) Medicine (posology, compatibility,…) Exchange of information between doctors (forums, treatment following,…) Necessity to communicate better with patients. July 10 HealthCare Industry Market 4
  • 5. Introduction – target groups Hospitals Hospitals / university hospitals Military hospitals Private clinics / groups of private clinics Emergency Services 911 / SAMU Fire brigades Doctors/Liberal doctors General practitioners / specialists Medical or social lodging Retirement homes Independent ones / groups Lodging for handicapped people Kindergarden Municipal (i.ecf local authorities) Independent ones / groups Outsourcing Remote assistant July 10 HealthCare Industry Market 5
  • 6. Issues around services Hospitality issues Advanced services for patients Telephony TV, Internet Games , Audio Books Radio Recording Video on demand Room Services Professional issues A mobile computer access to the patient bed Access to medical and administrative patient file Cleaning department / room status In bed admission Catering - order taking Technical service – intervention status Interaction patient – professional issues A place to communicate, to inform, to exchange Welcome booklet / satisfaction questionnaire High-quality information (best to eat, not to smoke, not to drink…) Health information (information dialyse, etc…) Identification of caregivers: permanent (facebook) Monitoring of hygiene, exploitation and maintenance July 10 HealthCare Industry Market 6
  • 7. An Excursus – Local Market
  • 8. Local Market To becompleted by country July 10 8 HealthCare Industry Market
  • 10. HealthCare Aastra solution Use per profile July 10 HealthCare Industry Market 10
  • 11. Needs of HealthCare market July 10 HealthCare Industry Market For every need, there is an Aastra solution! 11
  • 12.
  • 15.
  • 18.
  • 21.
  • 24. Access to patient files15
  • 25.
  • 28. Access to patient files16
  • 29.
  • 32. Access to patient files17
  • 33.
  • 36. Access to patient files18
  • 37.
  • 40. Access to patient files19
  • 41.
  • 43. Securing the resources (continuing activity)
  • 45.
  • 47. Securing the resources (continuing activity)
  • 49.
  • 51. Securing the resources (continuing activity)
  • 53.
  • 55.
  • 57.
  • 59.
  • 60. Protection of the environment26
  • 61.
  • 62. Protection of the environment27
  • 63. Components of the Aastra Solution
  • 64. Components of the Aastra HealthCare solution July 10 HealthCare Industry Market 29
  • 65. Components of the Aastra HealthCare solution General functions Check-In /Check-Out DID Management Multiuser Twin Set Prepayment Room status Wake-up function Delayed ringing Voice prompt Do not disturb Abbreviated numbering to external services… July 10 HealthCare Industry Market Aastra’s offer: a powerful solution to serve patients and strengthen the effectiveness of the medical staff 30
  • 66. Components of the Aastra HealthCare solutionUnified Communication applications July 10 HealthCare Industry Market Collaborative communication CTI, CRM, Multi-directory Softphone, Video sharing Smart routing Conference Confidentiality Recording ACP IP Conference Telephony Web Portal Unified Messaging E-mail, Voice, Fax. TTS, Voice Reco Mobility - WAP Presence & IMFollow-me CalendarChat Unified Communication Portal UCP & TWP Attendant Multi-directories Calendars Statistics Contact Center IVR MultimediaAgents Smart Scripting ACP Web Attendant ACP Contact Center 31
  • 67. Video solution in Aastra’soffer TWP 3.1 Aastra ViPr July 10 HealthCare Industry Market 32
  • 68. ATPS solution July 10 HealthCare Industry Market ComputerInternet TelephonyQoS TelevisionTV HD Gameson line Triple Play Services PSTN Internet IPTV ADSL2+ Modem Internet VideoSP Internet Terminal 33
  • 69. Alarm Server Mobility Unified Communications Business Applications A2P2 certified Partners (Microsoft excepted) Security CMS, Billing Data / Wlan Infrastructure Technological Partnership July 10 HealthCare Industry Market 34
  • 70. DVBIP Gateways Middleware IPTV STB TV Mode Hotel CMS, PDT Info Service LG Samsumg Sharp AnalogTerminals Secure Access Portal Billing Technological Partnership (ATPS) July 10 HealthCare Industry Market 35
  • 72. . © 2009 Aastra France Bordeaux University Hospital 37
  • 73. Customer profile Bordeaux Hospitals / CHU de Bordeaux 13 099 employees Medical staff 1 883 457 students 459 doctors 482 linked staff 485 internal staff Treating staff 8 027 3 318 specialized nurses 2 767 medical auxiliary Technical staff 1 347 Administrative staff 1 132 Medical-technical staff 710 More than 3300 beds July 10 HealthCare Industry Market 38
  • 74. Needs In July 2005, Bordeaux Hospital implemented a process to converge data and telecom networks Due to this process a complete and deep restructuration of infrastructure was necessary To renew telecom installation To globalize mobility. (WLAN infrastructure) To interconnect every site. (optical fiber) Moreover they wanted to realize some strategic-functional projects Digital patient medical file Reorganization of patient services Prescriptions and computerized following of treatments (Using WLAN infrastructure) Networking and sharing of medical imaging July 10 HealthCare Industry Market 39
  • 75. Solution 1/2 A complete new communication architecture To be open to new opportunities of improvement New associated services 12 000 terminals including 1700 IP terminals 1000 DECT terminals 500 Wlan terminals 3 600 patients terminals (analog) July 10 HealthCare Industry Market 40
  • 76. Solution 2/2 July 10 HealthCare Industry Market A new telephony architecture enabling new services Aastra 5000 Infrastructure Hospital Directory (Intranet Portal) Telephony Directory Progressive evolutiontowardsmobility A new system for reception New Management / Administration Tools New VoiceMail Unified Applications Collaborative Solutions Audio – videomeetings New terminals for assistants An enriched Directory – easy to use 41
  • 77. Benefits for the customer with the Aastra solution A renewed solution with new services - IP based. Hybrid capacity of the new system - progressive migration. A new reception. High level IP terminals for every assistant. An enriched LDAP telephony directory – fully integrated and easy to use. IP audio conference system – ViPr. New complementary applications to increase productivity : Directory, Voicemail, TWP Improvement of mobility (Wlan, dual mode Wlan – GSM) July 10 HealthCare Industry Market 42
  • 78. Quotes “We have chosen an Aastra product because of the evolutivity of the solution. Collaborative applications give us a better reactivity to cure a patient. The Aastra 5000 ecosystem enabled us to offer new services.” Jean-Luc Jouannic – University Hospital Bordeaux “The openness of the Aastra solution is an important feature, it is a warranty of continuance of our investment.” François Dallay – University Hospital Bordeaux July 10 HealthCare Industry Market 43
  • 80. AlphaSanté Group (association) of hospitals and retirement homes 1 500 lines Redundant Call Server, 5 gateways UCP, AM7450 300 IP terminals, DECT over IP Mobility (42 base stations) Wlan Mobility (42 x A312 terminals) July 10 HealthCare Industry Market 45
  • 81. AlphaSanté July 10 HealthCare Industry Market 46
  • 82. References Soissons Hospital 1 800 lines. Duplicated call server, 3 gateways, UCP, AM7450, 200 IP terminals, DECT over IP Mobility (130 base stations & 300 terminals, Active Directory Connector) Beauvais Hospital 3 500 lines. Duplicated call server, 5 gateways AXS+X500, Unified Messaging, ACP, DECT over IP Mobility (180 base stations & 300 terminals, centralized management AM7450, 200 IP terminals) Some more customers with an Aastra solution: Clermont Ferrand Hospital - St Égrève Hospital - Bourg St Maurice Hospital - Clinic Mutualiste du Rhône – Rumilly Hospital - Puget-Entrevaux Hospital Military Hospitals : Hôpital de Bron Hospital – Percy hospital - Val de grace Hospital - Bégin Hospital July 10 HealthCare Industry Market 47
  • 84. Strengths / Opportunities July 10 HealthCare Industry Market 49
  • 86. Brochure, Website and Surveys HealthCare dedicated documentation Brochure PowerPoint presentation Website Trade Shows Magazines July 10 HealthCare Industry Market 51
  • 87. Agencies / Websites To becompleted by country European Commission http://ec.europa.eu/index_fr.htm#top July 10 HealthCare Industry Market 52
  • 88. Trade Shows & Conventions To becompleted by country Hôpital expo - Intermedica May 2010 International week of professions, technologies and HealthCare services http://www.hopitalexpo-intermedica.com July 10 HealthCare Industry Market 53
  • 90. The Future of HealthCare Communication Generalization and development Maintain contact with outside (video) Book on Demand / Audio book Patient will be able to choose its meal with own terminal Video games (Nintendo Wii) : Memory / sport practice (elderly people) Access to patient file everywhere Online Video archive Sharing information with other practitioners Communication between the establishments In the hospital Operations and services done by robots Virtual nurse on TV - medication/drug reminder No more patient file out of paper – digitalized one Body Area Network Movement detection / Video control Home hospitalization / patient room at home Real-time connection to share and access to patient data/file To remote diagnosis Movement detection - video control July 10 HealthCare Industry Market 55
  • 91. July 10 HealthCare Industry Market Who is Aastra? Major actor of Unified Communications Aastra provides technological components based on market standards and compatible with installed data infrastructure. Systems Infrastructure Real-time Communications Evolution of Needs « Hyper-Connectivity» « Easiness » « Reliability » Unified Messaging Aastra UCS People Presence & Collab. Management & Security Integration in HIS Organizations Modular architecture, integration into the Hospital information system, Communication Enabling Business Processes (CEBP). 56
  • 92. Thankyouforyourconsideration! July 10 HealthCare Industry Market 57