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Summer Internship Project Report
On
‘Employee Empowerment’
Conducted At
L&T Kansbahal Works
Submitted By: Project Guide:
Vikrant Bhaskar, Mr. Amit Parashar,
Human Resource Management (2014-2016), Manager-HR,
Xavier Institute of Social Service, L&T Kansbahal Works,
Ranchi Sundargarh
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ACKNOWLEDGEMENT
It gives me utmost pleasure to present here my summer internship project report on
the topic ‘Employee Empowerment’, done in the premises of L&T Kansbahal Works.
Completing this project in it’s current shape was never an easy task. It was always a
challenging and daunting job to do. But, there were some people who made this work
easier, by supporting and encouraging me throughout this report. I would like to thank
all of them for their continuous effort that they had put in for me.
At first, I would like to thank my college people, Mr. SR Shauq and Mr. Sajeet Lakra
who toiled hard so that I could land with this opportunity to work with an organization
like L&T. Then, I would like to thank Mr. Shyamal Gomes who provided me with
enough information before I left the college for my internship.
Now, I would like to thank people at L&T Kansbahal Works, who were actually there
with me throughout this project work. I would thank Mr. Ratikanta Dash for making my
task easier by giving enough briefing classes before I started my work on the topic.
Then, I would like thank Mr. Amit Parashar who is also an alumni from my college, for
being my project guide here at L&T Kansbahal Works. Last, but not the least I would
like to thank Mr. Debashis Raj and Ms. Deepika Dash for providing me a home like
atmosphere and helping me out in each and every, small and large problems.
I would once again thank each person as this report would have never been a success
without their slightest effort.
Thanking You,
Vikrant Bhaskar,
Department of Human Resource Management,
Xavier Institute of Social Service,
Ranchi
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DECALARATION
This project report presented here is totally a unique work done by me and is NOT a
copy of any other project work, report, documentation, etc. produced before by any
other person. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without my prior permission, except for personal
and non-commercial use. The rights of this work is completely vested with me. Any
act of copying, deforming, editing and any unauthorized use of this work, apart from
personal and non-commercial use, is illegal and will be considered as a criminal
offence.
Copyright 2015.
All Rights Reserved.
Vikrant Bhaskar,
Department of Human Resource Management,
Xavier Institute of Social Service,
Ranchi.
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CERTIFICATE
This project report is a unique copy produced by the student and is not an image of
any other produced project report made previously. This project report was compiled
as a summer internship project report of the student, during his stay at L&T Kansbahal
Works for a period of six weeks. This project report is purely made for the student’s
academic purpose.
Signature of the student Signature of the guide
(Vikrant Bhaskar) (Mr. Amit Parashar)
June, 2015 Signature of the HOD
(Mr. Ratikanta Dash)
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CONTENTS
Organization Profile………………………………06
Abstract……………………………………………..23
Introduction to the Topic………………………...24
Review of Literature……………………………....26
Why Employee Empowerment at L&T Kansbahal
Works………………………………………………..36
Research Methodology…………………………..37
Data Analysis and Results……………………....42
Findings and Suggestions……………………....49
Summary……………………………………………51
Conclusion…………………………………………57
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ORGANIZATIONAL PROFILE
Larsen & Toubro Limited
Larsen & Toubro Limited (L&T), India’s largest engineering, technology and construction
company. L&T is a USD 9.8 billion company with global operation. It is one of the largest and
most respected companies in India’s private sector. The company was founded in Bombay
(Mumbai) in 1938 by two Danish engineers, Henning Holck-Larsen and Soren Kristian
Toubro - both of whom were strongly committed to developing India’s engineering talent and
enabling it to meet the demands of industry. Today, the company sets engineering
benchmarks in terms of scale and complexity.
The core competencies of the company are: -
Engineering & Construction – Projects
Heavy Engineering
Construction
Electrical & Electronics Equipments
Information Technology
Machinery & Industrial Products
Corporate Social Responsibility
At present Larsen & Toubro Limited (L&T) employing 26,000 people across its 130 offices &
30 factories all over the world. Its major manufacturing units are located at Mumbai,
Bangalore, Coimbatore, Chennai, Ahmedabad, Baroda, Kansbahal, Delhi, Kolkata and many
places of India.
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History
The evolution of L&T into the country's largest engineering and construction organization
is among the most remarkable success stories in Indian industry.
L&T was founded in Bombay (Mumbai) in 1938 by two Danish engineers, Henning Holck-
Larsen and Soren Kristian Toubro. Both of them were strongly committed to developing
India's engineering capabilities to meet the demands of industry.
Larsen Toubro
Beginning with the import of machinery from Europe, L&T rapidly took on engineering and
construction assignments of increasing sophistication. Today, the company sets global
engineering benchmarks in terms of scale and complexity.
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Early Days
Henning Holck-Larsen and Soren Kristian Toubro, school-mates in Denmark, would not
have dreamt, as they were learning about India in history classes that they would, one
day, create history in that land.
In 1938, the two friends decided to forgo the comforts of working in Europe, and
started their own operation in India. All they had was a dream. And the courage to dare.
Their first office in Mumbai (Bombay) was so small that only one of the partners could
use the office at a time!
In the early years, they represented Danish manufacturers of dairy equipment for a
modest retainer. But with the start of the Second World War in 1939, imports were
restricted, compelling them to start a small work-shop to undertake jobs and provide
service facilities.
Germany's invasion of Denmark in 1940 stopped supplies of Danish products. This
crisis forced the partners to stand on their own feet and innovate. They started
manufacturing dairy equipment indigenously. These products proved to be a success,
and L&T came to be recognised as a reliable fabricator with high standards.
The war-time need to repair and refit ships offered L&T an opportunity, and led to the
formation of a new company, Hilda Ltd., to handle these operations. L&T also started two
repair and fabrication shops - the Company had begun to expand.
Again, the sudden internment of German engineers (because of the War) who were
to put up a soda ash plant for the Tatas, gave L&T a chance to enter the field of installation
- an area where their capability became well respected.
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Overview
Larsen & Toubro Limited - an engineering, technology and construction major - is among
the largest and most reputed companies in India's private sector. Its reputation is based
on a strong customer orientation, the technological sophistication that characterizes its
products & projects, and an impressive record of achievements across six decades.
Kansbahal Works, a unit under the Machinery & Industrial Products Division of
L&T, is a world class Integrated Machine Building Centre with facilities for
Casting, Fabrication, Machining and Assembly, complimented by excellent
design, engineering, quality control and logistics support.
Set up in 1962 as an Indo-German Venture, it merged with L&T in 1982. The
business portfolio includes Crushing and Screening systems, Pulp & Paper
machinery, Wind mill components, Cast products and various other industrial
products.
The commitment to quality and customer satisfaction are the driving forces for all
its activities. The concern for environment is an integral part of the company's
vision.
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In Orissa eastern
part of India - 25
km from Rourkela
Well connected by
road & rail
International
airport - 430 km
Nearest port - 430
km
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Larsen & Toubro Mission
Mission 2020:
To become a dominant global player in Crushing and Screening Equipment
and Wind mill castings with:
Profitable presence in all major world markets
Globally bench marked products and technology
A place among the top 3 terms of market share
Company Policy (Business, Safety, and Environment)
The company Integrated Management System Policy is given below:
We shall design, manufacture and supply industrial machinery and their
components/spare that meet or exceed customer requirements.
We shall strive to perform task free of defects on time, every time and enhance
customer satisfaction through service before and after sales.
We shall confirm to the applicable OH&S legislation and create working
conditions that prevent the risk of accidents, incidents, injure and ill-health.
We shall abide by the regulation for environmental protection, conserve
natural resource and reduce pollution due to our operations.
We shall above all strive for continual improvement in all our endeavors.
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Larsen & Toubro Kansbahal Works
L&T’s Kansbahal Works is located near Rourkela (Orissa) and is the state’s
largest heavy engineering unit in the private sector. It is a world-class
Integrated Machine Building Centre with facilities for Casting, Fabrication,
Machining and Assembly, complemented by excellent design, engineering,
quality control and logistics support.
Set up in 1962 as an Indo-German Venture, it merged with L&T in 1982. The
facility produces Crushing and Screening systems, Pulp & Paper machinery,
Windmill components, Cast products, Mining equipment and various other
specialized industrial products.
The Kansbahal Works R&D wing is equipped to carry out process
engineering, mechanical design / analysis, 3D modeling, Finite Element
Analysis, and basic and detailed engineering.
L&T's Kansbahal Works (which started as an Indo-German venture in 1960),
has evolved into a world-class integrated manufacturing centre with facilities
for fabrication, machining, assembly, casting foundry and under carriage
works. The works is an ISO certified unit accredited with ISO: 9001-2008,
ISO: 14001-2004 & OHSAS 18001-2007 certifications by DNV. It
manufactures wide spectrum of critical industrial products for core sectors
such as cement, steel, paper, power, mineral, and railways.
L&T's Engineering Workshop (LTEW) at Kancheepuram (Tamil Nadu) is an
ISO 9001-2008 certified Workshop that undertakes fabrication and supply of
plant and equipment including sophisticated as well as custom designed
equipment components for core industries like steel, power, refinery, etc. The
workshop has been accredited with ASME U2 stamping for fabricating high
pressure vessels.
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Foundry Business Unit
L&T’s only foundry facility is located at Kansbahal and is equipped with the
latest state-of-the-art facilities to manufacture quality castings in steel, alloy
iron, cast iron, with intricate geometries and large tonnages. It have complete
in-house facilities like technology centre, pattern shop, machine moulding,
heat treatment facilities, melting furnaces and complete QA tools.
The plant capacity and range of products are: -
Casting Capacity:
Hand Moulding: - 3000 T
Cylinder Moulding: - 500 T
Machine Moulding: - 500 T
Casting Range – Few Kilos to 22 tons in single piece:
Steel: - 12 T
Alloy Iron: - 15 T
SG / Cast Iron: - 22 T
Cast Products:
Wear Resistant Grinding Elements
Impact Resistant Manganese Steel Castings
Low Alloy High Strength Steel Castings
Spheroidal Graphite and Grey Iron Castings
General Purpose Carbon and Alloy Steel Castings
Quality Accreditation:
ISO – 2001, 1400, OSHAS: 1800 certified by DNV
TUV for pressure tested castings
CBB (Central Boiler Board) as “Well known Foundry”
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Melting Shop
Continuous Sand Mixer
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At foundry, L&T Kansbahal manufactures a large range of components for
Wind Mills. It specializes in manufacturing ready-to-fit components for Wind
Turbine Generators in SG iron.
Some of the castings, which are used in windmills & manufactured by it, are
given below:
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Fabrication Shop
L&T – Kansbahal works fabrication shop is equipped with the latest state-of-
the-art facilities to manufacture fabricated job up to 100 tons capacity. It
covers 9760 sq.mtr of floor area and maximum gantry height is 16 meter. The
major fabrication jobs carried-out are surface minor, TLC, Crushers, and
Impactors. The manufacturing facilities of fabrication shop are:
Description Capacity
CNC Profile Cutting
Machine
X-5.26 M, Y-25 m & Max. Thk - 300mm
Pug Portable Cutting
Machine
Max. thickness – 50 mm (MS)
Plasma Cutting
Machine
Max. thickness – 60 mm (SS)
Shearing Machine 10 mm x 2100 mm Max.
Rolling / Bending
Machine
100 mm x 700 mm Max. & ID = 3000 mm
Folding Machine 4 mm x 2500 mm Max
Hydraulic Press 500 T / 300 T
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Surface Minor is in operation at coal mines
Machine Shop
Machine Shop is equipped with a wide range of machines for Turning (upto
3.5 m dia x 10 m long) , Boring (10 m x 5 m x 2.2 m with 65 T table capacity),
Cylinder Grinding (2.5 m dia x 10 m long) and Planning (2 m x 1.6 m x 6 m)
of complex welded structures/ castings / forging.
Machine Capacity
Horizontal Floor Borer
(CNC & Conventional
type)
Sp. dia 203 mm, X -10 m, Y -5 m, Z -
2.2 m, Job wt:100 T
Horizontal Table Borer
(CNC & Conventional
type)
Sp. dia 130 mm, job wt.:10 T
Vertical Lathes
Table dia:1.2 m - 4.77 m, job wt.:4 T-
100 T
Facing Lathes Dia.: 3 m, Length: 10 m
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Grinding Machines Double column Plano milling m/c's.
CNC Lathes
Turning dia. 550 / 600 mm X length 3
m
CNC Turning Centers Swing over carriage : 925 mm
Milling/Drilling/Slotting
Machines
Stroke : 1000
Consumers
The consumers for its products are mining and paper manufacturing units and
steel manufacturing industries, wind turbine manufacture units.
Style of Management
L&T is a private sector company. Management attitude is very fair and normal
towards its employees. All types of general matters or problems are always
discussed or settled amicably. Regarding individual issues management
settles problems. In case of major issues the management used to discuss
with representatives of all three unions.
In L&T the style of management is democratic leadership or participative
leadership because subordinates fell completely free to discuss things about
the job with their superior.
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Human Resource Development at Larsen & Toubro Limited
Larsen and Toubro Limited is probably the first organization in India to
introduce an integrated HRD system and to set a separate Human Resources
Development Department, headed by a senior executive to implement the
system. The whole exercise of looking into the Human Resources system
was mainly due to the culture of Excellence, introspection and openness in
the company. Constructive criticism and periodical reviews are common to
ensure maximum mileage from a system or an operation.
Explanation:
The P&IR Department of L&T Kansbahal Works is a very important part of
the company. The personnel department is headed by Senior Deputy General
Manager who looks after all the working of the department. Under him there
is an Assistant Manager P&IR, who looks after the work of personnel officers
and Senior Deputy Supervisors those who looks after activities like TQM,
Welfare, Canteen and many more. Under these there are two Junior
Supervisors who looks after works like giving leave, wage & salary,
administration respectively. Each executive in P&IR Department have their
role clarity and perform their respective tasks everyday to achieve the
objectives of the organizations.
Personnel Policies & Benefits:
Recruitment Policy
The prime consideration for recruitment shall continue to be based on
efficiency, qualification and suitability for the job.
Before recruitment from outside is considered, possibility of promotion from
the existing cadres will be explored. Other factors being equal, preference will
be given to existing workmen.
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Core Development Programs
Core development programs are organized for employees in various cadres
to groom them for shouldering their responsibilities effectively.
Supervisory Development Program (SDP) for Supervisory cadre
employees.
Executive Development Program (EDP) for the Executive cadre
employees. This provides basic Managerial knowledge in subjects like
Marketing, Finance, Human Resources and Operations.
Management Development Program (MDP) for the Middle Management
cadre employees.
Senior Management Development Program (SMP) for the Senior
Management cadre employees.
Top Management Program (TMP) for the Top Management cadre
employees.
Management Development Centre
L&T has a management development centre at Lonavala (in between
Mumbai & Pune) a state of the art training facility. The MDC is constructed in
a prime location spread over 20 acres of land.
All the management development programmes for the middle to top
management are organized at MDC.
In addition to this there are many Training Centers, Technical Training
Workshops and Libraries available at various locations across the company.
Leadership Programs
These programs are aimed at identifying future leaders in the organization.
These programs are in various categories and cater to the different
requirements of the organization. The nominees go through an assessment
center and the successful candidates are chosen to be groomed for taking
higher responsibilities in the future.
The categories are:
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Supervisory Leadership Program (SLP) - This program is to identify for
budding the leaders in the supervisory cadre.
Execution Leadership Program (ELP) - This program is meant for
identifying and budding leaders in the Executive Cadre as well as in Middle
Management Cadre employees.
Management Leadership Program (MLP) - This program is meant for
identifying & budding leaders in the Senior Management cadres.
Technology Leadership Programs (TLP) - This program is for identifying &
budding the top talent in the various technology areas to gain technology
edge for the future.
Human Resource Development:
HRD is the process of helping people to acquire competencies. HRD is mainly
concerned with developing the skill, knowledge, attitude and competencies of
people & it is people oriented concept.
In an organizational context, HRD is a process by which the employees of an
organization are helped in a continuous and planned way to:
Acquire capabilities required to perform various functions associated
with their present and future roles.
Develop their general capabilities as individuals and discover and
exploit their own inner potentials for their own and organizational
development purposes.
Develop an organizational culture in which superior-subordinate
relationship, team work & collaboration among sub-units are strong.
HRD process is facilitated by mechanisms like performance appraisal,
training, organizational development, feedback & counseling, career
development, potential development, job rotation & rewards.
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ABSTRACT
It is becoming increasingly clear that the engine for organizational development is not
analysts, but managers and people who do the work. Without altering human
knowledge, skills, and behavior, change in technology, processes, and structures is
unlikely to yield long-term benefits. Managing business productivity has essentially
become synonymous with managing change effectively. To manage change,
companies must not only determine what to do and how to do it, they also need to be
concerned with how employees will react to it.
In this respect, the role of Human Resource Management [HRM] is moving from the
traditional command and control approach to a more strategic one, and studies have
highlighted “employee empowerment” as one of its critical success elements.
This research attempts to identify the relation between the empowerment level of
Employee and organizational factors. To gauge the power of employees, it employs
psychological empowerment model which is multi-dimensional, covering facets such
as competence, self-determination, meaningfulness, impact, and trust. Moreover,
other organizational factors can be referred to as having clear goals, reward system,
availability of resources, organizational structure, performance evaluation and
professional development.
This paper presented here is a survey done on L&T Kansbahal Works employees that
tests the viability of the topic “Employee Empowerment” at this particular organization.
This research survey presented here verifies the findings and tries to obtain the most
appropriate results. After compiling and verifying the obtained results, this survey
report manages to draw a definite conclusion. The report along with the obtained
results, tries to offer certain suggestions and recommendations to L&T Kansbahal
Works, purely based on the Employee Empowerment research survey done on their
own employees.
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INTRODUCTION TO THE TOPIC
Employee Empowerment as some people say is the most major step towards greater
workplace democracy. Democracy as we all understand is a term used for anybody
where power is mainly vested with the people. Hence, workplace democracy directly
coincides with the fact that it talks about the organizations where power or, the flow of
command control mainly resides with the employees working there. In other words,
workplace democracy thrusts on the point that employees enjoy maximum freedom in
such an organization.
The new world of work is introducing flexible working hours, knowledge workers,
working from home, etc. While these patterns emerge, organisations must change the
way they deal with their people to achieve maximum benefit. It is firmly believed that the
success of an organization lies more in its intellectual and systems capabilities than in
physical assets. Without altering human knowledge, skill, and behaviour, change in
technology, processes, and structures is unlikely to yield long-term benefits. The
“process” and “IT” aspects of any organization are continuously changing, subject to
daily improvements, and easily replicated by competitors.
It is estimated that competitors secure detailed information on 70% of new products
within one year of introduction, and that 60 to 70 % of all ‘process learning is eventually
acquired by competitors. In fact, ‘human development’ is a viable alternative to
‘traditional’ organizational development as a strategy for bringing about dramatic
performance improvements. Thus, it is suggested that the only source of competitive
advantage is the organization’s people [committed, educated, and flexible]. In this
respect, the role of Human Resource Management [HRM] is moving from the traditional
command and control approach to a more strategic one, and studies of prominent
authors and researchers have highlighted “employee empowerment” as one of its
critical success.
Many few people know that Employee Empowerment is a key TQM (Total Quality
Management) practice that managers count on to increase the success of TQM
implementation. That is because TQM emphasizes on the culture of involving all
employees in the process and contributing to the work performance development.
Employee empowerment has been linked with the prominence of firm’s quality culture.
Thus, from managerial cognizance perspective, empowering employee leads to achieve
the best of TQM implementation. Utilizing and revealing the empowerment practices
within the management process in organization provokes and necessitates the concept
of total employee empowerment.
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Employee Empowerment is the first and the most important step towards such a
freedom to be put into practice for the employees, and this term Employee
Empowerment actually focuses on increasing productivity by empowering their
employees by different methods. We can say that organizations aim at empowering
their employees, not to lose control over them but they have a bigger and clearer picture
about increasing productivity which they have in sight. In such cases organizations
always look at long term goals rather than calculating short term results.
There are two main dimensions in defining empowerment: psychological dimension and
structural dimension. Psychological empowerment dimension definitions fall into
intrinsic motivation that creates discretion and self-efficiency. The definitions that
focused on structural dimension, on the other hand, explain empowerment as
management action from perspective of organization’s policies and structure.
Employee Empowerment facilitates the creation of an integrated quality environment,
where superior products and services become practical. In order to increase
effectiveness in the any industry, management must become active in empowering their
employees. This is done by sharing information, creating autonomy, and establishing
self-directed teams.
Empowerment that is transfer of power or, authority is always a risky task as it involves
an immense bit of trust that the upper levels who are powerful, should have with lower
levels who are powerless. Organizations support and practice employee empowerment
to gain competitive advantage along with providing satisfaction for their staff members.
This is the key to lead the markets in any field or, the structure of production.
Empowerment implementation is always seen as having an edge over other firms where
organizations can gain more than they can lose. There are some negative aspects,
which we will be discussing as we go about this topic further.
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REVIEW OF LITERATURE
1.Empowerment
The word '' empowerment'', popularized since 1980s, is employed to refer to a new
form of employee involvement; it is derived from various approaches and fields of
study such as psychology, economy, education, and social and organizational
studies. The history of its first definition goes back to 1788, regarding
empowerment as the conferment of power to organizational role of the individual.
This power should be endowed to the individual or should be observed in his or
her organizational role.
There are many definitions about empowerment; other theoreticians as Wetten
and Cameron postulate that empowerment signifies we help individuals to improve
their confidence to overcome their feelings of inability and insufficiency. In
empowerment, individuals require not only power, but also enough training, credit
and information in order that they can be responsible for the decisions they have
made.
In a general categorization of empowerment, it can be hold that the researchers
acknowledge that empowerment is delegation; what can be comprehended from
their definitions is that managers is able to empower the Employee only if they give
the organizational information to them, reconstruct the organizational structure,
replace hierarchies with team work, and produce educational opportunities. On the
other hand, some theorists presume that empowerment deals with creating
motivation; and also considers empowerment as the process of increasing self-
efficacy in individuals through identification and elimination of the conditions which
have caused inability in the employee.
Regarding the precedence and antiquity, up to 1980, the first approach
(mechanical) attracted the attention of the scientists of this field. However, after
the studies of Thomas and Velthouse and the researches of Speritzer, the
tendency changed towards psychological empowerment; and in less than 20 years
there have been a considerable amount of scientific and academic studies in this
area. On the one hand, this attention originates from the fact that mechanical
empowerment studies have not achieved positive and pervasive results in various
work environments and on the other hand until the individual is not ready and
capable psychologically, promotion and physical capability of the employees will
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not be effective. Yet, it should be noted that none of the researches so far has
proved which approach has priority over the other and essentially these two
approaches are not separate from each other and their interdependence while
performance is essential.
2.Dimensions Of Psychological Empowerment
a. Meaningfulness
Meaningfulness indicates capable individuals appreciate career goals
according to their personal ideals and standards; in their value system working
is considered significant and they feel they are important when they participate
in the activities of the organization.
b.Impact
Accepting the personal result is a stage where the individual influences on the
results and the strategic, official and operational consequences. Capable
employees believes that they can have a significant role for the realization of
the organizational goals by performing their career responsibilities; they can
control the occupational results and consequences and they can have a
positive impact on what occurs and can handle the limitations and barriers.
c. Competence
When individuals become capable, they feel self-efficacy or they feel they are
qualified and they have enough skill and proficiency to perform a successful
work. Not only capable people feel they are qualified, but they feel they are
confident and they are able to do their work competently. They feel personal
excellence and assume that if they are going to encounter new challenges, they
should learn and prosper. Some writers postulate this characteristic is the most
important aspect of psychological empowerment for it is the feeling of self-
efficacy which produces perseverance and endeavor to perform the difficult
works.
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d.Self-Determination
Capable employees feel responsibility and ownership towards their activities.
They feel they have independence to perform their responsibilities; they can
make decisions about their work and have enough authority regarding the
manner, time and the speed of their performing the task.
The examples in this area include making decision about the methods of
performing the job or determining the amount of efforts necessary to perform
the activities.
e. Trust
It refers to the relationship between the superior and the inferior (the manager's
trust to the employee and the reverse). Trust is associated with interest,
competence, openness and belief in the others. Capable people feel confident
and are assured that they will be treated fairly and honestly; this indicates they
are certain that the operators of center powers or the authority figures will not
harm them and will treat them impartially.
3.Organizational Conditions For The
Employees’ Empowerment
a. Clear Goals and Vision
Having clear and challenging goals is one of the underlying features of
employees empowerment. The first factor in discussions of organizational
factors which facilitate the empowerment of the individuals is having a clear
and challenging outlook. Capable people feel they have comprehended the
senior management perspective and strategies of the organization. On this
account, they feel they have the required competence to perform the assigned
responsibilities independently, without waiting for the orders and instructions of
the senior management.
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b.Organizational Structure
Management experts and researchers believe that organizational structure is
associated with the employees’ empowerment. Bureaucratic structures and
authoritarian methods of management usually lead to nurturing dependency in
the employees, rejection of their opinions, unskillful performance of the work,
meaninglessness of the organizational goals, and inability in the employees.
Conversely, in the empowered organizations, organizational structure is
designed to enable the employees so that they achieve desirable results from
their works and carry out what is necessary; not merely to discharge their
obligations and receive bonuses for that particular act.
c. Performance Evaluation
The principle of ''if you do not evaluate anything, there will not be any
improvement'' is true in every profession. The crucial purpose of performance
evaluation is to help the individuals to do their work better, not to confer reward
or punishment. The experts posit that competence-based performance
evaluation is connected to the empowerment). In an empowered organization
where the responsibilities are shared, the individuals should participate in the
evaluation of the performance; that is, there should be a reciprocal evaluation
between the employees and the managers.
d.Reward System
The final control, which is the most useful support in the process of
empowerment, is granting rewards. Similar to rewards, determining the basic
values and establishing the goals are the known methods to achieve desirable
results. Rewards, generally, are not our interests; they are taken into
consideration as policies supporting development and promotion of
empowerment like the authority based on competence. For empowering the
employees in a proper reward system, every individual's share should be
determined. Although rewards may enhance the performance of groups or
organizations, most individuals do not have clear understanding of their actions
which may have influence on the high levels of performance.
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e. Professional Development Of The Employees
Training the employees, their development and professional growth are crucial
parts of empowerment programs. In new organizations which are known as
Organization Learning, managers have shown great interest in the
empowerment and management plans; this interest stems from the fact that
empowerment has a significant role in promoting a learning culture.
f. Availability Of The Resources To The
Employees
Empowerment is related to providing a variety of human resources which can
help the individuals to perform their responsibilities. The managers, who
empower their employees, are mainly providers of resources and eliminators
of barriers; they are less risk-takers or commanders. Therefore, one of the chief
missions of managers is to help the employees to achieve their goals. The
managers, who provide the requisite resources for their employees so as to
increase their capacity, make endeavor to be assured that the employees
receives professional development experiences and adequate and constant
training.
4.Employee Empowerment & Industrial
Relations
Industrial relations is an expression used not only for relationship between
employer and trade unions but also involving government with the aim of defining
policies, facing labour problems.
Industrial relations include following concept.
Rules for employee management
Role of state government bodies
Harmonious relations and technology
Empowerment mean to enable, to give power, to allow or to permit.
Empowerment as an act of building, development and increasing power.
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Empowerments as a motivational concept associated with enabling rather than
delegating.
Employee empowerment is an important motivational tool in organization.
A flatter organization structure facilitating dispersion of authority.
Participative decision –making and allied activities in the organization.
Open communication systems and exchange of information.
Open communication systems and exchange of information.
Empowering employees no longer remains an optical decision, but has become
necessity to make organization flexible and adoptable to the volatile environment.
Why are more and more companies empowering employees?
One reason is the need of quick decisions by those people, who are most
knowledgeable about the issue. Often those at lower organizational levels. If
organizations are to successfully complete in a dynamic global economy. They
have to be able to make decision and implement changes quickly.
Another reasons is the reality that organizational downsizing during the last part
of the twentieth century left many managers with larger spans of control. In order
to cope with the increased work demands manager had to empower their people.
If an organization implements employee empowerment properly: - the productivity
gains, quality improvement more satisfied customers, increased employee
motivation and improved morale. But the primarily role of management is “to
support and simulate their people, co-operate to overcome cross functional
barriers, and work to eliminate fear within their own team.”
Success with empowerment, Saturn a highly successful American Car
manufacture, empowered its employees by the work team. Even the design
process involves a high degree of employee participation. In the Saturn case,
empowerment became directly linked to responsibility, and employees make
suggestion how to improve processes.
The process of empowerment will differ from organization to organization
depending on their:
Concept of empowerment
Organizational objectives and strategies.
Resource and financial position.
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Resource and financial position.
Resource and financial position.
It is a philosophical concept that organizations have to buy into: - for many
organization include some. Important facts – values, leadership, job structure and
reward system.
Process of empowerment divide into 3 steps:
Studying the working environment of the employees.
Redefining tasks and reallocating resources.
Focusing on the psychological & motivational needs of employee in
empowered position.
Empowerment has come to play a major role in corporate excellence.
Empowerment means giving the employees the authority to make decisions and
providing them with financial resources to implement their decisions.
5.Employee Empowerment & Productivity
In today’s rapid-fire modern business world, Employee Productivity has taken a
center stage, and one of the best ways to improve productivity of the employees
is to empower them.
Employee Empowerment is the process of making an individual confident,
capable, and making them feel in control of their work outcomes. These factors
when inculcated amongst employees, they start working more effectively without
any excessive monitoring or micromanagement.
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6.Employee Empowerment & Quality
Quality is important because it measures the viability of the organization. Without
quality an organization can survive but it can't/won't reach its optimal earning
potential. Quality is an important factor to organizations because it means
management is better able to compete on both price and quality, yielding better
customer value. Good consistent quality can give your organization a competitive
advantage and will lead to lower costs and higher profits. Experts have estimated
that the losses from the costs of poor quality range from 20-30% of gross sales for
defective and unsatisfactory products. An organization that has poor quality will
find its reputation quickly deteriorating and it is very difficult to regain integrity once
it has been destroyed.
Quality starts with engaging the people responsible for processes - the people who
know the processes best. How do you engage people? You give them freedom
and autonomy in their jobs. You empower them. Employee empowerment is one
of the most important concepts in total quality management. Empowerment is the
key to motivation and productivity which will result in better quality. It is important
that management recognizes the potential of employees to identify and to derive
corrective actions to quality problems. Also very important is that by empowering
your employees you are giving management more time to spend engaged in
visioning, nurturing, broad-based thinking and focusing on quality. By empowering
your staff you are creating employees who are friendly, happy, and can cater to
the customer's needs more easily which can affect the customer's perception of
service quality in a positive way.
7.Employee Empowerment vs. Employee
Engagement
Employee empowerment is giving employees the authority to make decisions
about their jobs. Instead of managers deciding who to hire and how to staff a shift,
the employees on an empowered team collectively make these decisions and
more. Empowered employees may be given the authority to decide work
schedules, productivity goals, and even daily priorities.
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Employee empowerment is a component of employee engagement. The more
employees feel like they have the authority to make decisions about how their work
is done, the more engaged they become in their work and company.
Empowerment leads to greater collaboration and sharing of ideas. It can also lead
to productivity gains and increased performance. Employee engagement suffers if
employees don’t have the authority to do their jobs to the best of their abilities.
Employee engagement describes how committed and energized employees are
about their jobs. Because empowerment is only a component of engagement, an
employee can be entirely empowered without being engaged. This could be
caused by low compensation, a jerk boss, or burnout.
To achieve employee engagement an organization needs some level of
empowerment, but employee empowerment alone does not ensure employee
engagement.
Employee empowerment is a term used to express the ways in which staff
can make their own decisions without consulting superiors.
These decisions may vary in effect depending on the level of empowerment your
organization wishes its employees to have. Employee empowerment usually
begins with training, which can transition an entire company toward an
empowerment model where employees are trusted to make responsible decisions
that benefit the company as a whole. Or, it could merely mean giving employees
the ability to make some decisions on their own, but still putting parameters in
place to govern those decisions. With greater responsibility, employees feel
appreciated and will work for the greater good of your organization. By offering
employees choice and participation on a level that actually affects daily production,
your employees are more a part of the company, and view themselves as
ambassadors and will work to justify your trust with enhanced performance.
Employee engagement is the concept that when employees have choices, they
will act in a way that benefits their company’s interests.
An engaged employee is a person who is fully involved in, and enthusiastic about,
his or her work. Less than 30 percent of all employees actually feel engaged in
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their jobs, according to a 2008 Employee Engagement Report. Highly engaged
employees believe they can positively affect the quality of their organization’s
products or services. Those engaged employees work with passion and feel a
strong connection to their company.
There are several steps that will help to empower and engage your employees.
The top five are:
Perception of job importance – If your employees feel that their jobs are
important, they will feel valued, and you will have employee loyalty.
Clear expectations – Clear expectations, basic materials, and equipment
must be provided or negative emotions such as boredom may result.
Employees will become more focused on getting through the day than about
how to help the organization succeed.
Regular feedback from superiors – Feedback is the key to giving employees
a sense of where they’re going. Many companies are lacking in this
department. This feedback has to be positive as well as constructively
critical.
Use a suggestion box – Allowing your employees a say in what is being
done in the work place will strengthen their pride in their job and let them
feel as if they have an effect on the company’s operations.
Effective communications – Employees want to know what is happening in
the workplace. Accepting that employees wish to feel involved in what they
are doing is the first step in creating a more productive work environment.
Employee engagement and empowerment represent powerful ways to
enhance productivity and profitability. Valued employees are happy
employees; and happy employees are what drive business success.
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WHY EMPLOYEE EMPOWERMENT AT
L&T KANSBAHAL WORKS
The reason employee empowerment is a topic of concern at L&T Kansbahal Works,
is because it has employees who have enough to speak but, are bound by the
avenues of communication of this organization. Chain of command is a must process
that every employee has to get through. This process sometimes gets too lengthy to
solve a problem on time. The final reply command comes late enough to dilute the
effectiveness of a decision to be taken at a proper time. Sometimes the message
travels too slow to upper authorities and in the process the viability of the issues gets
too diluted or, we can say it loses the kind of effectiveness that it is bound to make.
Employees at work are the most suited people to make and take a decision
considering the concerned employees’ knowledge about the work and his work
experience. Sometimes a decision that is bound to be taken at a particular time
doesn’t get a final nod because the authority that says a ‘Yes’ to it is absent, or the
person present is not authorized and empowered enough to make such a call.
It was important to check the views that people hold about their empowerment levels
at the current moment at L&T Kansbahal Works.
The employees here have a strong opinion that the open avenues of communication
are not very open. It’s a hectic task to make the higher authorities listen to what they
want to say. This word need to be put to test hence employee empowerment. It was
also necessary to measure the satisfaction and happiness levels of the employees
that directly come from the authorities and freedom that they enjoy at their workplace.
Lastly, it was important to make the L&T Kansbahal aware about their employees’
current empowerment levels and devise methods for improvement if necessary.
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RESEARCH METHODOLOGY
Research Design
The research design is descriptive and contains a mixture of both
Quantitative and qualitative analysis.
Locale of Study
The study was conducted in L&T Kansbahal Works, in the period of May-June
2015.
Population of Study
The study was conducted on Tier-1, Tier-2 and, Tier-3 level employees
at L&T Kansbahal Works. The study was done by keeping Tier-1 level
Employees in one segment and Tier-2, Tier-3 level employees in
another segment.
Sampling Method and Sampling Size
Convenience non-random sampling method was used. 32 respondents filled a self-
administered questionnaire with 18 of them from Tier-1 level and the remaining from
Tier-2 and Tier-3 levels. The data was collected was distributing a hard copy of the
questionnaire displayed below. Data was analyzed based on responses from the
respondents.
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Research Instrument and Method
The survey was done using a well-structured questionnaire designed me and my
guide. Some help was taken from the internet websites but the questionnaire is not
a complete copy from any source.
We designed a total of 20 questions with the last question being an open- ended
question. Each of the questions on ‘Employee Empowerment’ belongs to one of
the five indicators mentioned below:
1. Education, Training and Awareness
2. Resource Related
3. Involvement, Performance and Appraisal
4. Psychology and Self-Confidence
5. Happiness and Satisfaction
Questionnaire Sample
Questionnaire
Survey questions on Employee Empowerment at L&T Kansbahal Works
Name (Optional): ____________________ Phone No. (Optional):________________________
Gender: ____________ Age: ______ Marital Status: ____________________________
Experience: ____________________
Please tick the box that most accurately reflects how you feel about your
empowerment levels at the moment.
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1. I know what I exactly need to do in my work and what it requires of me.
Strongly Agree Agree Undecided Disagree Strongly Disagree
2. I have the materials, equipment and resources needed to do my work.
Strongly Agree Agree Undecided Disagree Strongly Disagree
3. My opinions are taken while making changes in the way I work.
Strongly Agree Agree Undecided Disagree Strongly Disagree
4. I feel enthusiastic about my work and my work motivates me.
Strongly Agree Agree Undecided Disagree Strongly Disagree
5. My people and team members are happy with the kind of work I do.
Strongly Agree Agree Undecided Disagree Strongly Disagree
6. I know my work related responsibilities.
Strongly Agree Agree Undecided Disagree Strongly Disagree
7. My work environment is favorable enough to give me the opportunity to work on skills
that prepare me to achieve future goals.
Strongly Agree Agree Undecided Disagree Strongly Disagree
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8. I frequently take initiatives at work.
Strongly Agree Agree Undecided Disagree Strongly Disagree
9. This is the type of work where I can feel a sense of accomplishment.
Strongly Agree Agree Undecided Disagree Strongly Disagree
10. I am treated in a just manner and I am happy about the delegation of authorities by the
upper levels of management.
Strongly Agree Agree Undecided Disagree Strongly Disagree
11.I have a clearly defined and frequently articulated roles and responsibilities.
Strongly Agree Agree Undecided Disagree Strongly Disagree
12.I am rewarded and recognized for my work well done.
Strongly Agree Agree Undecided Disagree Strongly Disagree
13.I feel valued as a team member.
Strongly Agree Agree Undecided Disagree Strongly Disagree
14.I understand how my work contributes to the company’s overall goals and strategy.
Strongly Agree Agree Undecided Disagree Strongly Disagree
15.There are open avenues of communication across all levels of organization for me.
Strongly Agree Agree Undecided Disagree Strongly Disagree
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16.I know whom I need to report immediately for any of my work-related issues.
Strongly Agree Agree Undecided Disagree Strongly Disagree
17.The upper levels of management supports and encourages me to make my own
decisions as far as possible for accomplishing assigned tasks.
Strongly Agree Agree Undecided Disagree Strongly Disagree
18.My department uses employee feedback to make improvements.
Strongly Agree Agree Undecided Disagree Strongly Disagree
19.Overall, I am satisfied with the recognition and reward that I receive for doing my work.
Strongly Agree Agree Undecided Disagree Strongly Disagree
20.Do you feel empowered in your job-aspect?
Yes No
If Yes/No, devise methods that you feel may be necessary to make employees
empowered in your organization.
………………………………………………………………………………………………………
…………..………………………………………………………………………………………..…
………………………………………………………………………………………………………
………………………………………………………………………………………………………
…………....…………………………………………………………………………………………
...…………………………………….………………………………………………………………
…………..........................................................................................................Thank You!
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DATA ANALYSIS AND RESULTS
L&T Kansbahal Works believes that its employees are empowered and they enjoy a
good control of authority based on their position level and the kind of work that they do.
We aim at checking the viability or, correctness of such an assumption.
Hypothesis
Null Hypothesis, H0: µ<= 3
Alternate Hypothesis, Ha: µ>3
µ is hypothesized sample mean denoting the level of empowerment.
Procedure
Since we are aiming at obtaining empowerment levels that is greater than average
3, hence, we used the right sided one-tailed t-test (since the sample size is less than
30 for both the segment of employees, and the population standard deviation is
unknown) to compute the empowerment levels of the respondents. The Likert scoring
system comprising of five categories of Strongly Disagree (SD), Disagree (DA),
Undecided (U), Agree (A) and Strongly Agree (SA) were used in each item of the
questionnaire. They were assigned the following weights:
1 for Strongly Disagree,
2 for Disagree,
3 for Undecided,
4 for Agree, and
5 for Strongly Agree.
The population was divided into two categories, Tier-1 being the one and Tier-2 & 3
being the other. Then, the right handed t-tail test was applied on each population
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separately. Each question was separately studied and the test was applied on each
of the questions individually.
We did not have the population standard deviation for any of the tier of employees.
Hence, we calculated the mean from the responses and then we computed the
sample standard deviation for each of the questions in the questionnaire.
We have taken the degrees of freedom as 17 (sample size=18) for Tier-1 level of
employees and 15 (sample size=16) for Tier-2 and 3 level of employees.
We have taken α=0.01 for every question.
We used the normal distribution bell curve to reject or, accept the null hypothesis.
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Question Number 20.
Yes
87%
No
13%
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Results
Results in the above tables 1 and 2 show that the t-values calculated fall in the
rejection region of the bell curve. Hence the null hypothesis (H0) has been rejected
and the alternate hypothesis (Ha) has been accepted.
This implies that the employees in the Tier-1, 2 and, 3 feel quite empowered about
their work and authorities at L&T Kansbahal Works. The maximum number of people
agree to the fact that they feel empowered and are happy about their empowerment
levels at the moment in their current job.
Rating 1 to 2: Not at all empowered
Rating 2.1 to 3: Poorly empowered
Rating 3.1 to 4: Partially empowered
Rating 4.1 to 5: Almost fully empowered
Based on these ratings, in Tier-1, 61.11% employees are almost fully empowered,
38.88% employees are partially empowered, and for the rest two category ranges we
recorded zero readings.
In Tier-2 & 3, 50% employees are almost fully empowered, 50% employees are
partially empowered, and for the rest two category ranges we recorded zero readings.
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FINDINGS AND SUGGESTIONS
The results show that the maximum number of employees are empowered and also
feel empowered in Tier-1, 2, and, 3.
Still the areas that may require a tune up or, can be revisited are as follows:
Taking care that the employees are provided with the right and enough
resources that they need to do their work.
Taking opinions while making changes in the way someone works.
Making the work environment more favorable.
Treatment of the employees should be made more just.
Rewards and recognitions should be enhanced.
Open avenues of communication.
More support from the upper levels of management.
The above mentioned points are the ones whose calculated t-values were closest to
the non-rejection region of the bell curve. Hence, these points should be paid an
attention, and improvements should be made wherever necessary.
Some of the suggestions to make the employees empowered, that we received from
the employees of L&T Kansbahal Works are as follows:
Employee and Emotional Engagement towards the job should be encouraged.
Team management, analytical ability, effective communication, leadership
quality, goal sharing, listening and continuous learning, problem solving
methods, decision making methods, these are all necessary and play a vital role
before making an employee empowered.
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Rewarding self-improvement and achievements of an employee.
Clearly defined roles and responsibilities to maintain accountability of
employees.
Encouraging open and two-way communication.
Improvement groups should be formed.
Job-enrichment such as multiskilling and job-rotation should be practiced.
Transparency and Fairness i.e. open-door policy should be put into work.
Suggestion and feedback scheme should be strengthened.
Employee recognition policies should be renewed and should be made more
important and recognizable.
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SUMMARY
Emotional Engagement Before Empowerment Is a Necessity
Traditionally, bringing emotions into the workplace has been considered taboo, or even
looked upon as a weakness. Well, with a 13% engagement rate worldwide, we can see
how far that archaic corporate notion has gotten us.
“In the end, leaders become more valuable when they can prove to increase
productivity, employee engagement and results by creating a teamwork environment
that gets the best performance from everyone. This requires leaders to be strong
mentors as well as sponsors who can help their colleagues better navigate workplace
opportunities and catapult their careers.” - Workplace Innovation Expert, Glenn Lopes
Both the emotional and functional commitment towards his job and organization has to
be there for an employee before making him/her empowered.
As it turns out, emotions and therefore, emotional intelligence are a huge part of
successful leadership and employee engagement. There are 4 key emotions that lead
to engagement:
Enthusiasm
Empowered
Inspired
Confidence
These are considered the key emotions linked to engagement because a study
revealed that 95% of employees who feel at least 3 of these emotions about their
organization are engaged. Not surprisingly, direct management has a big impact on
these emotional ties with the organization.
84% of how employees feel about their organization is driven by their immediate
manager.
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So the question is, how emotionally invested are our managers? Management’s
dedication to fostering healthy relationships and leadership at work can be the defining
factor in whether or not your employees are engaged at work. If you think you have
better things to worry about, like your bottom line, think again –companies with
engaged employees outperform those without by up to 202%.
“Emotional intelligence (EI) is the ability to understand and manage your own emotions,
and those of the people around you. People with a high degree of emotional
intelligence know what they’re feeling, what their emotions mean, and how these
emotions can affect other people.” - James Manktelow of Mind Tools.
Making room for emotional intelligence training at work is part of this extremely effective
employee-centric work model that a lot of organizations are adapting. If you ask any
employer what their most important asset is, they will likely tell you that it is their
employees. However, until very recently, these employers were all talk –never truly
willing to invest their corporate hierarchical pyramids.
When emotional intelligence is made a strategic part of leadership, the results can be
pretty phenomenal. FedEx did a case study on the implementation of a 6-month EI
leadership program, and here are some of the results:
44% of participants experienced very large increases in emotional intelligence.
58% of participants showed very large improvements in influence.
72% of program participants experienced very large increases in decision-making
abilities.
60% reported an increase in quality of life.
The EI program also yielded an 8-11% increase in core leadership competencies.
Leaders who practice emotional intelligence are simply put, smarter with their own
feelings and of those around them. These types of leaders are less emotionally
reactive, and more responsive. Because they are more in tune with their emotions and
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the effect that they have on others, they deal with situations and issues in a far better,
thoughtful manner.
“Emotional intelligence is the primary driver in leader effectiveness because
leadership is about using influence and building effective relationships, which are
largely emotional tasks. In fact, EI has been measured as contributing 75-80% of the
elements for success compared to 20-25% for IQ.” - Joel H. Head, ACC, Managing
Partner of Headwinds Ltd.
We would all like to see an increase in our leadership’s quality of life, better decision-
making abilities and improvements in their influence. Encouraging emotional
intelligence in your workforce is the first step. Like most powerful initiatives, this is a
top-down action that requires exec buy-in and participation. As leaders become more
aware of how their emotions affect their leadership, workers will undoubtedly
recognize the change from reactionary, to responsive leadership.
Tips for Empowering Employees
Having empowered employees is the dream of every leader. All managers want
people who show initiative by taking on and completing tasks with little guidance.
Here are 8 tips that aim at empowering employees and will conclude this summary.
1. Foster Open Communication
So many companies are built on top-down communication from management.
Employees in this environment feel there is no purpose in taking a stand, since
they have no direct channel and don't feel they'll have an impact. As a leader, you
may have clear direction and more experience, but that doesn't invalidate feedback
and ideas from people on the front lines. Give employees structured ways to make
their thoughts, feelings and observations known easily and regularly. Help them
understand that their input is valued even if you decide to go a different way.
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Make sure you acknowledge them for sharing and reward valuable input that helps
the company.
2. Reward Self-Improvement
Many leaders complain that employees are stagnant but do little to help them grow.
In such cases, somehow management has the idea that promotion and money are
sufficient to get people to advance. More often than not, people don't have the
resources or knowledge of what to do. Many entrepreneurs are so accustomed to
self-improvement that they assume everyone thinks the same way. Budget dollars
and time toward management and personal development training. Help employees
set a plan for growth and reward them as they advance. They'll be grateful and
apply their newly-learned skills as they step up to leadership opportunities.
3. Encourage Safe Failure
Many employees, by their very nature, are risk-adverse. That's why they are
employees and not entrepreneurs. If they work in an environment where the boss
is always correcting them before they have a chance to execute, they will
constantly look for approval before taking action or, worse, simply avoid any new
or dynamic action. Give employees the opportunity to try new things in a way that
doesn't put the company in danger. Create milestone checkpoints or set up
laboratory environments where people can test new ideas and learn from the
failures as well as the successes. Then your employees will gain understanding
and feel comfortable innovating.
4. Provide Plenty of Context
Most leaders carry lots of information in their brains. Unfortunately, many
employees don't get the benefit of all that information, yet they are expected to
take action and make good decisions as if they understood every nuance. Great
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leaders figure out how to extract the important information from their minds and
share it in a structured and consistent manner. An employee who clearly
understands the core values, purpose and direction of the company can easily
make consistent decisions and take appropriate action at any junction. It's on you
as the leader to impart your vision. That's how you lead.
5. Clearly Define Roles
People who don't know what they are supposed to do can't do it very well.
Additionally, they need to know their boundaries so they don't step on others' toes
or create inefficiency through redundancy. Establish specific roles and
responsibilities with employees so all are clear and can work together
cooperatively.
6. Require Accountability
People need to know when they are meeting expectations and, more importantly,
when they are not. No one will maintain accountability if they don't understand the
consequences of failure. And if they see others not being held accountable, they
will see little need to make the extra effort for success. Be consistent and diligent
in your measurement and rewards so employees are motivated to do their best.
7. Support Their Independence
A leader who is constantly looking over the shoulder of employees is little more
than a babysitter. Give your employees reasons and opportunity to stretch out on
their own and even lead others. They may stumble, but they'll learn a lot and build
the respect of their colleagues while preparing to be great empowering leaders
themselves someday.
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8. Appreciate Their Efforts
Yes, it's true that people get paid for the job. But the best employees don't work at
your company just for the money. Empowered people need a greater level of
satisfaction than simply financial stability. They need to feel that leadership
appreciates their contribution and values their participation. Don't be shy about
finding ways to say "thank you" or celebrating the good things your employees do.
If they have to ask how they are doing, you are doing your job poorly as a leader.
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CONCLUSION
It was a great experience completing this report on Employee Empowerment. The
entire project was very learning. Different dimensions of empowerment and how to
foster them in an organization was learned. I am thankful to everyone who were a part
of this project report along with the employees who eagerly took up the questionnaire
to fill it up for me. Their valuable suggestions will always be there as a remembrance.
Also, the Human Resource Department people who helped me quite a lot.
We learned that L&T as a brand is still continuing its force and Kansbahal Works is an
example as employees are mostly empowered here. The emotional engagement
towards the job and the organization is a must before empowering any employee no
matter how much experience and knowledge he has behind him.
Overall, it was a great learning experience that I will cherish for the times to come. A
big ‘Thank You’ to everyone at L&T Kansbahal Works for everything during my
summer internship period.
