A recent report found that IT issues cost companies significant time and productivity, with 39% of IT staff wasting a day per week dealing with problems. Outsourcing IT infrastructure support to a specialized provider like SP Sysnet can help address these issues. SP Sysnet offers customized support agreements with service level agreements and penalties for poor service. Their 10 years of experience and focus on best practices, lessons learned, and progressively reducing support needs through automation help ensure client IT needs are better supported.