The document summarizes a recent report by Rackspace on the current state of the IT service support industry: - 39% of companies' IT staff lose one day per week dealing with IT problems and suppliers - Employees lose an average of 5 hours per week due to IT service issues - 69% of respondents dropped IT suppliers in the past 12 months due to poor service

1. IT Infrastructure Services

2. Descriptions
Rackspace recently published a report that clearly captures the
current state of the IT service support industry:
– 39% of companies’ IT Staff are estimated to lose one day /
week to tackle IT problems and chase suppliers
– Employees lose on average 5 hrs / week due to IT service
issues
– 69% of respondents dropped IT suppliers in the past 12
months because of service shortfall

3. • Rackspace recently published a report that clearly captures the
current state of the IT service support industry:
– 39% of companies’ IT Staff are estimated to lose one day /
week to tackle IT problems and chase suppliers
– Employees lose on average 5 hrs / week due to IT service
issues
– 69% of respondents dropped IT suppliers in the past 12 months
because of service shortfall

4. SP Sysnet addresses your IT support
concerns in the following ways
• Past Experience: SP Sysnet has been in existence for nearly 10 years, and we know
the Infrastructure space quite well by working with various SMEs and Enterprises
• Learning organization: Operational issues are bound to happen. Our ‘Lessons
Learnt’ sessions captures, documents and communicates these lessons to the
support team, and have measurement protocols in place to prevent or minimize
issues in the future
• Best Practices: SP Sysnet employs industry best practices (ITIL, COBIT etc)
wherever applicable
• Risk &Reward based SLA: We understand you are taking a risk with us. We
understand your concerns. In order to alleviate your concerns, we are open to Risk
Vs Reward based SLA terms
• Progressive Savings: Our support service is fine tuned to offer gradual reduction in
support issues by means of service automation that leads to reduction in support
personnel. Yes, we disrupt our own business, but that’s the only way we can serve
you and seek for more opportunities to serve you
•

5. Thank you
• Read more : it infrastructure services
• Log on to : www.spsysnet.com