human resource management in travel and tourism it includes its trainning infrastructure -amenities and types

1. HRD -
Travel &
Tourism
Submitted by
VAIBHAV MAKWANA
MBA 2nd year
DEV SANSKRITI VISHWAVIDYALAYA

2. Human resources development
– Human resources development refers to an
organization's focus on improving the knowledge,
ability, skills, and other talents of their employees.
– ‘Human resource development is equipping people
with relevant skills to have a healthy and satisfying
life’
– South Pacific Commission

3. Features of HRD
Continuous
process
Multi-
disciplinary
subject
All-
pervasive
Techniques
Systematic
approach

4. Roles of HRD in tourism
Marketing
Development of
Workplace Policies
Discipline process policy
Vacation time policy
Dress code
Ethics policy
Internet usage policy
Training and Development
Communication

5. MANAGEMENT TRAINING
INFRASTRUCTURE (BASIC ELEMENT)
ACOUSTICS/SOUND
• Location of the training room - should be positioned in quiet areas
• Audio visual systems/ Sound coordination - powerful speakers For large rooms -two sound systems;
one for live speakers and one for AV presentations.
THE SHAPE AND SIZE
• Ideally, the length of a training room should not exceed its width by more than 50%.
• Position the entrance in the rear of the training room. This allows people to leave and enter the
room without distracting the lesson.
• Allow sufficient room for your "activity space".
LIGHTENING

6. Infrastructure Amenities
Tables,
desks,
chairs
Access to
public
transport
Plenty of
comfortable
space for
breaks and
activities
Continental
breakfast/
Catered
lunches
Wall space
for hanging
flip charts
Computer
work
stations

7. STATIONERY AIR-CONDITIONING/
FANS/ HEATING
CLOAKROOM/SPACE
FOR PARTICIPANTS’
BELONGINGS
PROJECTOR, FLIP-
CHARTS
(SMART-BOARD ) &
AUDIO SYSTEM
PARKING
PHOTOCOPYING/
PRINTING
PLENTY OF POWER
POINTS
STOREROOM/ SECURE
SPACE FOR TRAINING
EQUIPMENT
TEA/COFFEE/WATER
FACILITIES AVAILABLE
ANYTIME
WIRELESS AND
INTERNET ACCESS

8. TYPES OF TRAINING INFRASTRUCTURE
Hotels
Conference
Centers
Meeting
Rooms
Rooftops
The
Universities
Designated
Training
Facility
Convention
Centers

9. FACILITIES AVAILABLE IN TRAVEL
BUSINESS
Accommodation
Car hire
Accounting
services
Travel
information
Itinerary
preparation
Airline
ticketing and
reservation
Tour
packaging
and costing
Liaising with
supplier
Reservation
Travel
insurance
Currency
services
Currency
services
Organization of
conference/con
ventions
Travel
management
Promotion
Sales and
marketing
Taking care
of glitch

10. ISSUES AND PROBLEMS IN
TRAVEL BUSINESS
Increasing
price
transparency
Shortage of
skilled human
resource
More choice
than ever
Decreasing
customer
loyalty
Greater
traveller
independence
A few players
dominate the
market
The role of
travel agencies
is changing

11. Thank you