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UX 
CONFERNCE 
SINGAPORE 
INVENTING THE FUTURE 
WORKSHOP 
DESIGNING HUMANLY RELEVANT 
EXPERIENCES 
BECOME MORE T-SHAPED IN 
YOUR APPROACH TO XD DESIGN 
BY 
PETER LAU - HEAD OF XD 
MANUEL CAMINO - ECD
INDEX 
FOR 
WORKSHOP 
THE FICTION OF SCIENCE & 
1 INVENTING THE FUTURE 
2 
SKETCHING FOR EMOTION: 
DISCOVERING VISCERAL 
FROM DESIGN BEHAVIORS 
TO MOOD BOARDS 
EXPERIENCE DESIGN IDEAS: 
IDEAS THAT MATTER 
CREATIVE STORYTELLING: 
THE ONLINESS STATEMENT 
DESIGNING YOUR 
COVER STORY 
EXPERIENCE DESIGN A 
HOLISTIC VISION 
3 
4 
5 
6 
7
1 
INVENT 
THE 
FUTURE 
‣ GOOGLE CREATIVE LAB 
‣ THE FICTION OF SCIENCE
INVENT 
1 2 3 4 
Learn How 
To Fail 
Get Out Of Your 
Comfort Zone 
WHAT WE WANT TO GET OUT OF THIS 
Learn How 
To Feel More 
Become More 
T-Shaped
2 
LEMON 
EXPERIENCE 
DESIGN 
‣ USING EXPERIENCE DESIGN 
FOR LEMONS 
‣ TRANSFORMING COMMODITIES 
TO EXPERIENCES 
‣ INSPIRING EMOTIONAL DESIGN 
‣ DRAW, ILLUSTRATE, PAINT
LEMON EXPERIENCE 
HOW TO FEEL TO CREATIVELY EXPRESS YOUR IDEA 
1 2 3 
Draw + Sketch Illustrate Paint 
30 MINS 
DRAW ILLUSTRATE PAINT
NOW LET’S TRY 
IT A DIFFERENT 
WAY
HOW DOES IT 
CHANGE YOUR VIEW? 
GO BITE, 
SUCK, TOUCH 
THE LEMON
HOW DOES IT 
CHANGE YOUR VIEW? 
LITERAL EXPRESSIONISM
3 
FORM 
FOLLOWS 
EMOTION 
‣ DESIGN BEHAVIORS: 
DESCRIPTIVE WORDS 
‣ TRANSFORMING WORDS INTO 
MOOD BOARDS
DESIGN BEHAVIORS 
Define The 
Design Behaviors 
Use 
Descriptive Words 
Design 
Mood Boards 
HOW TO FEEL TO CREATIVELY EXPRESS YOUR IDEA 
1 2 3 
60 MINS
DESIGN 
BEHAVIORS 
Design is how you 
treat your customer. If 
you acknowledge their 
intelligence and treat 
them well from an 
environmental, 
emotional and 
aesthetic standpoint, 
you’re probably doing 
good design. 
Creative 
Newness 
Ever-changing 
Living 
Vibrant 
Fluctuating 
Novelty 
Expressive 
Reactive 
Agile 
Inspirational 
Sparking 
Flexible 
Efficient 
Instant 
Reach 
Social 
Connected 
Combining 
Watching 
Commenting 
Merging 
Conversing 
Converging 
Collecting 
Swarming 
Linking 
Sharing 
Experience 
Framework 
Methodology 
Different 
Democratic 
Meritocratic 
Serendipitous 
Synchronicity 
Excitingly 
Familiar 
Structured 
Foundational 
Gallery
EXAMPLE OF MOOD 
BOARD
EXAMPLE OF MOOD 
BOARD
EXAMPLE OF MOOD 
BOARD
EXAMPLE OF MOOD 
BOARD
EXAMPLE OF MOOD 
BOARD
EXAMPLE OF MOOD 
BOARD
EXAMPLE OF MOOD 
BOARD
4 
THE FICTION 
OF SCIENCE 
‣ GUIDING DESIGN PRINCIPLES 
‣ EXPLORING IDEAS 
‣ SELECTING IDEAS
RAPID BRAINSTORM 
CREATE YOUR IDEAS USING POST ITS 
1 
Throw Your Ideas 
Up On The Wall 
Using Post Its 
30 MINS
DESIGN PHILOSOPHY 
1 2 3 
ARE WE AFFECTING 
THE LIVES OF 
OTHERS IN A 
POSITIVE WAY? 
ARE WE CREATING 
POSITIVE 
RELATIONSHIPS 
WITH PEOPLE WHO 
USE THE PRODUCTS 
WE’RE DELIVERING? 
WOULD THE WORLD 
CARE IF WE WERE 
GONE TOMORROW? 
DOES YOUR IDEA ANSWER THESE 3 QUESTIONS
SING IT 
CREATIVE 
STORYTELLING 
FOR 
EMOTION 
‣ WRITING THE ONILINESS 
STATEMENT 
‣ CREATIVE WRITING FOR 
EXPERIENCE STORYTELLING
ONLINESS STATEMENT: 
the only __________________________________________________ 
that ______________________________________________________ 
for _______________________________________________________ 
in ________________________________________________________ 
who ______________________________________________________ 
in ________________________________________________________ 
WHAT 
HOW 
WHO 
WHERE 
WHY 
WHEN 
15 MINS
01/ 
ORDINARY WORLD 
02/ 
INVITE CONSUMER 
TO BRAND’S WORLD 
03/ 
MEETING THE BRAND 
MENTOR 
04/ 
CROSSING 
THE THRESHOLD 
05/ 
APPROACH SPECIAL 
WORLD 
06/ 
EXPERIENCING 
THE BRAND DNA 
07/ 
THE EXPERIENCE & 
CHALLENGE 
CREATIVE WRITING FOR 
DESIGN YOUR BRAND STORY 
08/ 
WINNING 
THE TREASURE 
10/ 
THE ROAD 
BACK 
11/ 
TRANSFORMIN 
G CONSUMER 
12/ 
RETURN WITH BRAND & 
SPREADING THE STORY 
CONSUMER 
ORDINARY WORLD 
BRAND’S 
SPECIAL WORLD 
HERO’S 
JOURNEY 
MAP 
09/ 
CELEBRATION 
OF VICTORY 
20 MINS
5 
WHAT WOULD 
YOUR 
PRODUCT 
LOOK LIKE ON 
THE COVER OF 
A MAGAZINE 
‣ DESIGN YOUR WIRED / FAST 
COMPANY MAGAZINE COVER 
‣ WRITE A CATCHY HEADLINE
DESIGN YOUR MAGAZINE COVER 
HOW WILL YOU COMMUNICATE YOUR NEW PRODUCT / SERVICE 
1 2 
Design Your 
Magazine Cover 
Write A 
Catchy Headline 
30 MINS
DESIGN COVER STORYTELLING
EXPERIENCE 
DESIGN 
ECOSYSTEM 
‣ FROM IMPRESSIONS TO 
EXPRESSIONS MODEL 
‣ BRAND EXPERIENCE SYSTEM 
FOR HOLISTIC CREATIVITY
WHAT? I LOVE THIS 
BRAND 
THE NEW BRAND MODEL IS MOVING 
FROM IMPRESSIONS TO EXPRESSIONS. 
THE BRAND 
EXPRESSION 
CONVERSATION 
COMMUNITY AFFINITY 
THE BRAND 
STORY 
THE BRAND 
EXPERIENCE 
RELATIONSHIP 
WHAT 
HAPPENS 
WHEN YOU 
INFUSE 
EMOTION
BRAND CONTENT & 
CULTURE 
What is the culture that the 
brand wants to be a part of 
or the culture it wants to 
create for people to 
embrace? 
USER NEEDS 
‣ 
‣ 
‣ 
‣ 
‣ 
‣ 
PERSONA 
‣ 
‣ 
‣ 
‣ 
‣ 
‣ 
ASPIRATIONS 
‣ 
‣ 
‣ 
‣ 
‣ 
‣ 
‣ 
‣ 
BRAND 
STORY 
What’s the story that 
will connect brands to 
people and people to 
brands? 
BRAND 
PURPOSE 
What the world needs? 
What’s special about 
you? 
CONTENT 
TYPE 1 
CONTENT 
TYPE 2 
CONTENT 
TYPE 3 
CONTENT 
TYPE 4 
BRAND EMOTIONAL DRIVERS 
‣ 
‣ 
‣ 
‣ 
‣ 
‣ 
PRODUCT DEFINITION 
PRODUCT FEATURES & EXPERIENCE 
BRAND 
EXPERIENCE 
How to emotionally and 
humanly express the 
brand. 
XP2 XP3 XP4 XP5 XP6 XP7 
INSIGHT 
What’s the rich insight 
the drives the 
experience? 
TP 1 
TP 2 
TP 3 
TP 4 
TP 5 
TOUCH POINTS 
TP 6 
XP1 
DESIGN BEHAVIORS 
THE EXPERIENCE DESIGN SYSTEM 
30 MINS
UX 
CONFERNCE 
SINGAPORE 
INVENTING THE FUTURE 
WORKSHOP 
DESIGNING HUMANLY RELEVANT 
EXPERIENCES 
BECOME MORE T-SHAPED IN 
YOUR APPROACH TO XD DESIGN 
BY 
PETER LAU - HEAD OF XD 
MANUEL CAMINO - ECD

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UXSG2014 Workshop (Day 2) - Form follows emotion workshop (gyro)

  • 1. UX CONFERNCE SINGAPORE INVENTING THE FUTURE WORKSHOP DESIGNING HUMANLY RELEVANT EXPERIENCES BECOME MORE T-SHAPED IN YOUR APPROACH TO XD DESIGN BY PETER LAU - HEAD OF XD MANUEL CAMINO - ECD
  • 2. INDEX FOR WORKSHOP THE FICTION OF SCIENCE & 1 INVENTING THE FUTURE 2 SKETCHING FOR EMOTION: DISCOVERING VISCERAL FROM DESIGN BEHAVIORS TO MOOD BOARDS EXPERIENCE DESIGN IDEAS: IDEAS THAT MATTER CREATIVE STORYTELLING: THE ONLINESS STATEMENT DESIGNING YOUR COVER STORY EXPERIENCE DESIGN A HOLISTIC VISION 3 4 5 6 7
  • 3. 1 INVENT THE FUTURE ‣ GOOGLE CREATIVE LAB ‣ THE FICTION OF SCIENCE
  • 4.
  • 5. INVENT 1 2 3 4 Learn How To Fail Get Out Of Your Comfort Zone WHAT WE WANT TO GET OUT OF THIS Learn How To Feel More Become More T-Shaped
  • 6. 2 LEMON EXPERIENCE DESIGN ‣ USING EXPERIENCE DESIGN FOR LEMONS ‣ TRANSFORMING COMMODITIES TO EXPERIENCES ‣ INSPIRING EMOTIONAL DESIGN ‣ DRAW, ILLUSTRATE, PAINT
  • 7. LEMON EXPERIENCE HOW TO FEEL TO CREATIVELY EXPRESS YOUR IDEA 1 2 3 Draw + Sketch Illustrate Paint 30 MINS DRAW ILLUSTRATE PAINT
  • 8.
  • 9. NOW LET’S TRY IT A DIFFERENT WAY
  • 10. HOW DOES IT CHANGE YOUR VIEW? GO BITE, SUCK, TOUCH THE LEMON
  • 11. HOW DOES IT CHANGE YOUR VIEW? LITERAL EXPRESSIONISM
  • 12. 3 FORM FOLLOWS EMOTION ‣ DESIGN BEHAVIORS: DESCRIPTIVE WORDS ‣ TRANSFORMING WORDS INTO MOOD BOARDS
  • 13. DESIGN BEHAVIORS Define The Design Behaviors Use Descriptive Words Design Mood Boards HOW TO FEEL TO CREATIVELY EXPRESS YOUR IDEA 1 2 3 60 MINS
  • 14. DESIGN BEHAVIORS Design is how you treat your customer. If you acknowledge their intelligence and treat them well from an environmental, emotional and aesthetic standpoint, you’re probably doing good design. Creative Newness Ever-changing Living Vibrant Fluctuating Novelty Expressive Reactive Agile Inspirational Sparking Flexible Efficient Instant Reach Social Connected Combining Watching Commenting Merging Conversing Converging Collecting Swarming Linking Sharing Experience Framework Methodology Different Democratic Meritocratic Serendipitous Synchronicity Excitingly Familiar Structured Foundational Gallery
  • 22. 4 THE FICTION OF SCIENCE ‣ GUIDING DESIGN PRINCIPLES ‣ EXPLORING IDEAS ‣ SELECTING IDEAS
  • 23. RAPID BRAINSTORM CREATE YOUR IDEAS USING POST ITS 1 Throw Your Ideas Up On The Wall Using Post Its 30 MINS
  • 24. DESIGN PHILOSOPHY 1 2 3 ARE WE AFFECTING THE LIVES OF OTHERS IN A POSITIVE WAY? ARE WE CREATING POSITIVE RELATIONSHIPS WITH PEOPLE WHO USE THE PRODUCTS WE’RE DELIVERING? WOULD THE WORLD CARE IF WE WERE GONE TOMORROW? DOES YOUR IDEA ANSWER THESE 3 QUESTIONS
  • 25. SING IT CREATIVE STORYTELLING FOR EMOTION ‣ WRITING THE ONILINESS STATEMENT ‣ CREATIVE WRITING FOR EXPERIENCE STORYTELLING
  • 26. ONLINESS STATEMENT: the only __________________________________________________ that ______________________________________________________ for _______________________________________________________ in ________________________________________________________ who ______________________________________________________ in ________________________________________________________ WHAT HOW WHO WHERE WHY WHEN 15 MINS
  • 27. 01/ ORDINARY WORLD 02/ INVITE CONSUMER TO BRAND’S WORLD 03/ MEETING THE BRAND MENTOR 04/ CROSSING THE THRESHOLD 05/ APPROACH SPECIAL WORLD 06/ EXPERIENCING THE BRAND DNA 07/ THE EXPERIENCE & CHALLENGE CREATIVE WRITING FOR DESIGN YOUR BRAND STORY 08/ WINNING THE TREASURE 10/ THE ROAD BACK 11/ TRANSFORMIN G CONSUMER 12/ RETURN WITH BRAND & SPREADING THE STORY CONSUMER ORDINARY WORLD BRAND’S SPECIAL WORLD HERO’S JOURNEY MAP 09/ CELEBRATION OF VICTORY 20 MINS
  • 28.
  • 29. 5 WHAT WOULD YOUR PRODUCT LOOK LIKE ON THE COVER OF A MAGAZINE ‣ DESIGN YOUR WIRED / FAST COMPANY MAGAZINE COVER ‣ WRITE A CATCHY HEADLINE
  • 30. DESIGN YOUR MAGAZINE COVER HOW WILL YOU COMMUNICATE YOUR NEW PRODUCT / SERVICE 1 2 Design Your Magazine Cover Write A Catchy Headline 30 MINS
  • 32. EXPERIENCE DESIGN ECOSYSTEM ‣ FROM IMPRESSIONS TO EXPRESSIONS MODEL ‣ BRAND EXPERIENCE SYSTEM FOR HOLISTIC CREATIVITY
  • 33. WHAT? I LOVE THIS BRAND THE NEW BRAND MODEL IS MOVING FROM IMPRESSIONS TO EXPRESSIONS. THE BRAND EXPRESSION CONVERSATION COMMUNITY AFFINITY THE BRAND STORY THE BRAND EXPERIENCE RELATIONSHIP WHAT HAPPENS WHEN YOU INFUSE EMOTION
  • 34. BRAND CONTENT & CULTURE What is the culture that the brand wants to be a part of or the culture it wants to create for people to embrace? USER NEEDS ‣ ‣ ‣ ‣ ‣ ‣ PERSONA ‣ ‣ ‣ ‣ ‣ ‣ ASPIRATIONS ‣ ‣ ‣ ‣ ‣ ‣ ‣ ‣ BRAND STORY What’s the story that will connect brands to people and people to brands? BRAND PURPOSE What the world needs? What’s special about you? CONTENT TYPE 1 CONTENT TYPE 2 CONTENT TYPE 3 CONTENT TYPE 4 BRAND EMOTIONAL DRIVERS ‣ ‣ ‣ ‣ ‣ ‣ PRODUCT DEFINITION PRODUCT FEATURES & EXPERIENCE BRAND EXPERIENCE How to emotionally and humanly express the brand. XP2 XP3 XP4 XP5 XP6 XP7 INSIGHT What’s the rich insight the drives the experience? TP 1 TP 2 TP 3 TP 4 TP 5 TOUCH POINTS TP 6 XP1 DESIGN BEHAVIORS THE EXPERIENCE DESIGN SYSTEM 30 MINS
  • 35. UX CONFERNCE SINGAPORE INVENTING THE FUTURE WORKSHOP DESIGNING HUMANLY RELEVANT EXPERIENCES BECOME MORE T-SHAPED IN YOUR APPROACH TO XD DESIGN BY PETER LAU - HEAD OF XD MANUEL CAMINO - ECD