Umair Jawed is seeking a position that provides valuable experience and career growth. He has over 5 years of experience in customer service roles, including as a Customer Service Executive and Assistant Operations Manager at Homeshopping.pk and a Customer Services Executive at FASILITE. He is currently pursuing a Bachelor's degree in Arts from the University of Karachi.

1. UMAIR JAWED
Tel: 021-021-32210534 -0313-2363418
Date of Birth: 31st
March, 1989
Martial Status : Married
Religion : Islam
Address .Building Zohra House Flatno 3 Streetno 1 Burns Road Karachi
Email:umair.jawed@outlook.com
PROFESSIONAL OBJECTIVE:
Drivenbyenthusiasm,commitmentanddedication,findapositioninyourinstitute that
will provide me the opportunityforvaluableexperienceandcareergrowth.
WORKEXPERIENCE
Homeshopping.pk –Customer ServiceExecutive Up till now
 Communicating courteously with customers by telephone, email,letter and face to face;
 Handlingcustomer complaints or any major incidents,such as a security issues.
 Issuingrefunds or compensation to customers
 keeping accuraterecords of discussionsor correspondencewith customers;
 Supervisinga team of customer service staff
 Daily Trackingof Orders and report generation
Homeshopping.pk –Assistant Operations Manager Nov’15 - Jul'16
 Handlingoutboundcallsandcomplainthandling.
 Manage Salesoncalls.
 Managing invoicesprintingandassignmentsof dailysalestocourier.
 Handlingstockby meansof rectifyingoutof stockitemsandprocessingthemonsystem.
 Courierfollow-upsandstatusof deliveredandUndelivereditemsandupdatingthemonsystem
accordingly.
 Sharingmonthlyreportof deliveredandundeliveredsalespendingatcourierendandfollow upfrom
courier.
 Installmentorders,Bankdepositorders.
Kaymu Pakistan – Quality Assurance and Content Uploads Apr’15 –Oct’15
• Ensurecontentfixersfollowproperproceduresandmakeeditstothecurrentdataasrequired
• Perform Task and ensure that content is established as per content guidelines.
• Liaisewith the Acquisition Manager/Head of Acquisition to resolveissues and ensureinter-departmental coordination
• Resolve content related inter-departmental queries and provide assistance
FASILITE – Customer Services Executive Aug’14-Apr’15
 Communicatingcourteouslywithcustomersbytelephone,email,letterandfacetoface;
 Handlingcustomer complaints or any major incidents,such as a security issues.
 Issuingrefunds or compensation to customers
 keeping accuraterecords of discussionsor correspondencewith customers;
 Supervisinga team of customer service staff
 Daily Trackingof Orders and report generation
Shabbir Tiles – Sales Executive
Dec’11-Apr’14
 Collaborateacrossmultiplestoresofshabbirtilestoco-ordinateon-timedeliveryofnewlylaunchedproducts
 Establishingrelationshipswithnewclientsandmaintainingandnurturingbusinessrelationshipswithexistingclients.
EDUCATION
 Bachelors of Arts from University of Karachi (In Process)
 Intermediate from Board of Intermediate Education ,Karachi
 Matriculation in Science fromKarachi Board
SKILLS ANDINTERESTS
IT Skills: ProficientatMS Word, Power Point and Excel, Seller Center ,Asana
Language Skills: Fluent in Urdu, Gujrati and English.
References will be furnished upon request