Augmented Reality strategy for differentiating after sales support Boston 2018 LiveWorx
•Download as PPTX, PDF•
0 likes•76 views
Presentation on implementing Augmented Reality solution for after sales support at Italian customer. Presented during LiveWorx 2018
Recommended
Recommended
More Related Content
Similar to Augmented Reality strategy for differentiating after sales support Boston 2018 LiveWorx
Similar to Augmented Reality strategy for differentiating after sales support Boston 2018 LiveWorx (20)
Recently uploaded
Recently uploaded (20)
Augmented Reality strategy for differentiating after sales support Boston 2018 LiveWorx
- 1. liveworx.com # L I V E W O R X AR STRATEGY FOR DIFFERENTIATING AFTER- SALES SUPPORT Konrad Dróżka Director of Operations Booth # 1210
- 2. 2# L I V E W O R X WHY? WHY WE ARE HERE? “Some good predictive analytics software would have really helped us avoid this mess…”
- 3. # L I V E W O R X 3 WHO?
- 4. # L I V E W O R X 4 200 YOU PROMISE, WE DELIVER
- 5. # L I V E W O R X 5 WHO IS OCME ? +123.000.000 EUR + 11.000 + 3.500 + 160
- 6. # L I V E W O R X 6 Premium, innovation-based solutions WHO IS OCME ? Filling Secondar Packaging Palletising & Depalletising Internal Logistic Integrated System
- 7. # L I V E W O R X 7 WHAT?
- 8. # L I V E W O R X 8 VALUE IDENTIFICATION ThingWorx Vuforia MFG Machinery Maintenance Training ?VALUE? AR strategy for differentiating After-Sales Support
- 9. 9# L I V E W O R X STRATEGIC PRIORITIES Innovation leadership Profitability Customer experience
- 10. 10# L I V E W O R X REQUIREMENTS Quickly grow skilled workforce High Quality training content Reduce travels Support customers remotely
- 11. # L I V E W O R X 11 Advanced HMI for After – Sales Support VALUE IDENTIFICATION 1
- 12. # L I V E W O R X 12 TWO POC PROJECTS
- 13. 13# L I V E W O R X 1. HOLOGRAPHIC TRAINING PLATFORM
- 14. # L I V E W O R X 14 FEATURES • Risk-free trials on physical objects • Hands-free • Multi-user • Access to documentation • Reusable content
- 15. # L I V E W O R X 15 Movies available at: http://ttpsc.co/casestudy/ocme/
- 16. 16# L I V E W O R X 2. ASSISTED REALITY
- 17. # L I V E W O R X 17 FEATURES ASSISTED OCME Cutting blade; S/ N:1400300A01 KPI panel PLAY procedure VIDEO gallery PDF gallery KPI Panel SUBSTITUTEIN 100 hours Worked hours 2160 %of WEAR 95,5 Playprocedure Cutting blade; S/ N:1400300A01 ASSISTED OCME Cutting blade; S/ N:1400300A01 KPI panel PLAY procedure VIDEO gallery PDF gallery KPI Panel SUBSTITUTEIN 150 hours Worked hours 2160%of WEAR 72 Playprocedure Cutting blade; S/ N:1400300A01
- 18. # L I V E W O R X 18 • Machine/proces KPI • Minimalistic UI • Step-by-step instructions • Text-to-speech & speech synthesis • Docs (2D, 3D, PDF) • Audio/video recording
- 19. # L I V E W O R X 19 DEMO
- 20. Movies available at: http://ttpsc.co/casestudy/ocme/
- 21. # L I V E W O R X 21 POC #1 SUMMARY • Improved training efficiency • Decreased training time • Tools ready for new generation of empl. • Improved customers’ internal processes
- 22. # L I V E W O R X 22 POC #2 SUMMARY • Improved customers’ efficiency, quality, first-time-fix • Continous proces from onboarding to day to day operations • Product equipped with High Tech solution
- 23. 23# L I V E W O R X Strategy needs specific implementation steps Provide base solution and adapt with agility Start with PoC Talk about value in the context of concrete needs KEY TAKE AWAYS?
- 24. Helpingcustomers andpartners to developbusiness ideas You promise We deliver Booth # 1210 www.ttpsc.com Konrad.Drozka@ttpsc.com
Editor's Notes
- Hello…. Topic: What does it mean? How often do you hear Strategy? Differentiaton? These are the words which means to much. Corporate wording. Corporate style. Do you want to hear another presentation about VALUE? Or maybe how to realize AR in real world? I chose the second. Let’s forget about this topic. Let’s ask the question why we are here?
- This is a demo of one of 4 scenarios – maintenance of cutting blade unit
- We extended ThingWorx Studion, ThingWorx View and delivered new widgets along with and experience templates that can be reused for other similar use-case. Let’s how it works on a short demo movie.