CHUYÊN CUNG CẤP THIỆT BỊ VÀ GIẢI PHÁP VOIP TIME TRUE LIFE TECHNOLOGY JOINT STOCK COMPANY Mr Long Mobi: 0986883886 - 0905710588 Email: long.npb@ttlcorp.vn Website: ttlcorp.vn

1. VoIP Infrastrucure (incl. branch
and WAHA)
IP Endpoints
AMD/CPA for Outbound
Campaign)
IP Readiness and End-to-End SLA Cloud Appliance
AudioCodes Solutions for Genesys SIP Contact Centers
About AudioCodes
AudioCodes Ltd. (NasdaqGS: AUDC) designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology
market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The company provides a range of innovative, cost-effective products
including Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes’ underlying technology, VoIPerfectHD™, relies
on AudioCodes’ leadership in DSP, voice coding and voice processing technologies. AudioCodes High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in
Voice communications.
International Headquarters
1 Hayarden Street,
Airport City
Lod 70151, Israel
Tel: +972-3-976-4000
Fax: +972-3-976-4040
©2013 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD
VoIP Sounds Better, IPmedia, Mediant, MediaPack, OSN, SmartTAP, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP and 3GX are trademarks
or registered trademarks of AudioCodes Limited. All other products or
trademarks are property of their respective owners. Product specifications are
subject to change without notice.
Ref # LTRM-20068 03/13 V.3
AudioCodes Inc.
27 World’s Fair Drive,
Somerset, NJ 08873
Tel:+1-732-469-0880
Fax:+1-732-496-2298
Contact us: www.audiocodes.com/info
Website: www.audiocodes.com
MediaPackTM
11x MediantTM
1000 MediantTM
2000 MediantTM
3000 MediantTM
8000 MediantTM
4000
Genesys Contact Center Solutions
Tested Releases SIP Server R7.x/8.x, GVP R7.x/8.x and Outbound campaign Server 7.x/8.x
Platform Capacities
E-SBC Session Count NA 150 NA 1,000 6,000 4,000
PSTN Interfaces and Capacities
FXS/FXO
Up to 24 FXS or 8 FXO
ports
Up to 24 FXS/FXO ports
Up to 16 E1/T1 trunks
Up to 1 x OC-3/STM-1 Up to 8 x OC-3/STM-1
NAUp to 20 BRI ports
(40 calls)
Up to 1 x T3 (DS-3) Up to 24 x T3 (DS-3)
Up to 63 E1/ 84 T1 trunks Up to 252 E1/T1 spans
Up to 4 E1/T1 trunks
Modularity
Fixed configuration
analog gateway
Modular and field
upgradable
Fixed configuration
digital gateway
Fixed configuration digital
gateway
Modular digital gateway Software scalability
Redundancy and Survivability
Redundant Ethernet Ports No Yes Yes Yes Yes Yes
Power Supply Redundancy No Yes Yes Yes Yes Yes
Unique features
Session Experience
Manager (SEM)
Roadmap Yes Roadmap Yes Yes Roadmap
High Availability No
Crossover Gateway
Resilience
No Fully Redundant 5-9s availability
Answering Machine Detection No
Sixteen (16) levels of voice sensitivity and high accuracy in detecting tones + Beep detection
Simultaneous detection of up to 6 languages
Special Information Tone (SIT)
Detection
No Call outcome detection logs for Genesys analytics
Advanced Call Transfers NA ISDN ECT, RLT or TBCT
Call Progress Analysis (CPA) Supported
Remote Agent
Survivability
AudioCodes Stand Alone Survivability
Fax and Legacy Analog
Interfaces Support with “Pay
as you Grow” Pricing Model
Up to 24 analog devices Supported using external MediaPack 11x device
AudioCodes is a Market Leader and Provider of SIP Voice Networking
Infrastructure and Services
310HD 320HD 420HD
HDVoIP Yes Yes Yes
Agent Login Yes Yes
Quick Connect Yes Yes Yes
On-Phone Agent Statistics Yes Yes
Voice Quality Monitoring Yes Yes Yes
Security SRTP, TLS, IEEE802.1x, HTTPs
Display 2 X 16 character backlit LCD 4 Line 132 x 64 Monochrome 2 Line 128 x 48 Monochrome
Soft Keys 4 + 10 Speed-dial 4 + 12 speed with BLF 4 + 9 Speed-dial
310HD
420HD
320HD
AudioCodes Certified Products for Genesys
CloudHybridOn-Premises
Complete SIP Networking Infrastructure
Simplify operations and management with AudioCodes - the
only Genesys-certified single vendor offering a complete SIP
infrastructure solution including gateways, E-SBCs, IP phones,
voice quality monitoring applications, etc.
Low TCO SIP Networking Components
AudioCodes SIP networking components are designed
to minimize OPEX and CAPEX based on its unique hybrid
architecture enabling customer to buy a single platform to
serve TDM and SIP connectivity needs and requirements.
Additionally, AudioCodes platforms offer comprehensive
set of SIP and voice networking functionality including
local survivability, routing optimization and award winning
outbound performance features.
Fully Validated and Integrated by Genesys
Avoidlengthyandcostlyevaluationandintegrationbyselecting
the Genesys recommended infrastructure partner.
Transition a PBX to a full SIP Server
Make sure customer’s existing equipment will not get in your
way of deal with AudioCodes “Cap and Grow” architecture.

2. AudioCodes Solutions for Genesys SIP Contact Centers
Distributed Enterprise Call Centers
AudioCodes and Genesys support the demand for
a distributed call center. The Genesys call center
application can reside on premise or be hosted by
a service provider. The Genesys IP Remote Agent
solution enables managers to monitor agents down
the hall or across the globe seamlessly, without
geographical boundaries or prohibitive cost
restrictions. At-home agents are now an available
and reliable part of the Call Center configuration
using the Genesys version 8.x SIP based architecture
with AudioCodes’ affordable VoIP products. High
Definition IP Phones and legacy analog phones
connected to MediaPack Media Gateways from
AudioCodes allow remote agents to work in concert
with the centralized resources within the Genesys
SIP-based call center.
Outbound Voice Enhancement
AudioCodes media gateways along with the Genesys
Outbound Voice enable customer care applications
to efficiently and accurately perform outbound
calls, identifying live answers, answering machines
and other call completion conditions without the
expense of additional servers, software or specialized
PCI boards. AudioCodes’ Media Gateways and
Media Servers eliminate the need for HMP-based
media servers in the architecture, resulting in
less equipment being used, reducing the number
of servers maintained, and improving overall
operational efficiency. These features are supported
by traditional PSTN networks, as well as by new SIP
Trunking connectivity, using the same products from
AudioCodes.
• Single box for only Genesys-certified connectivity
needs
• Ensure survivability, high voice quality and security
at enterprise branch offices
• Actively monitor and control SIP traffic between
branches and to external Service Providers
• Unique hybrid architecture designed to address and
attract more customers
• Ensure survivability, high voice quality and security
at cloud service customer premises
• Actively monitor and control SIP traffic from cloud
to customers and to external Service Providers
• Field proven “Best in Class” Answering Machine
Detection (AMD) and Call Progress Detection (CPD)
• Embedded with any E-SBCs or Gateways with no
additional HW or Media Server required
• Include Beep detection, SIT, multi-language support
and optimization
Cloud Based Contact Center
Carriers using Genesys Enhanced Voice Services
Solutions can utilize AudioCodes’ Media Gateways
to offer SIP Trunking and SIP to SS7 solutions. The
GVP Enhanced Services use the GVP platform to
enable “in-network” connectivity, reducing costs
while improving operational efficiencies. In addition,
Genesys Hosted & Managed Services along with
AudioCodes’ Media Gateways and IP-Phones allow
carriers to offer hosted call center solutions
over IP-based or legacy TDM access. With
AudioCodes’ products, carrier-class customers can
deliver advanced communications applications
such as automated attendants, directory assistance,
speech-enabled voicemail, and unified messaging.
New Solution - PBX Transition to Full SIP
With AudioCodes Mediant platforms, customers can
bridge the gap between legacy PBX platforms and
Genesys SIP Contact Center application. Utilizing
AudioCodes Mediant Gateways gives you the ability
to leverage your existing telephony equipment that
would normally be incompatible in a Genesys SIP
environment. The Mediant gateway fills the missing
puzzle piece to help with the transition from legacy
systems to Genesys SIP Contact Center application and
can work simultaneously with many PBXs from various
vendors connecting them to SIP Server.
AudioCodes “Cap and Grow” approach to transitioning
a legacy PBX into full SIP allows customers to continue
using their existing legacy phone equipment side
by side with new advanced AudioCodes SIP phones
and SIP Server. Thus customers can prolong existing
investments in legacy PBX switches while also allowing
incremental steps toward VoIP as budget permits.
Agents
Customer Advanced Outbound Call Status
(CPD, AMD)
Contact Center
Agents
• Protect your investment and continue using their
existing legacy equipment
• Paced and controlled migration to full Genesys SIP
• Introduce new SIP functionality and SIP trunking
without upgrading your existing PBX