1. MANAGER:
RUDI FORSTER
1125 TWIN BRIDGE LANE,
PEACHTREE CITY
GA 30269
______________________________________________________________________
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27 February 2011
TO WHOM IT MAY CONCERN
In January 1998, Trevor Swan was assigned on an eight month TDY to Delta’s Latin
American Business Unit which I was responsible for at that time. It was a period of
considerable activity as five new stations – San Jose de Costa Rica, Guatemala City,
San Salvador, Panama City, Panama and Caracas – were opened within a week. Very
much of a self starter who contributed new ideas and with his energy, capacity for hard
work and his good sense of humor, Trevor was a very valuable member of the team.
His responsibilities included:
- Assisting Sales & Marketing with the planning of the Inaugural receptions and
setting up weekly reports to track the profitably of the routes
- Helping our Finance person with the business planning and budget
- Supporting Airport Customer Service with airport related initiatives including the
reopening of an international in-transit lounge at the Atlanta Worldport
Trevor was very much a team player, was popular and worked well with our group. We
were sorry to see him move on to the Operation Control Centre.
Rudi Forster
Tel: 678-410-6011

2. PEERS:
I have worked very closely with Mr. Swan during the past 12 years as a fellow team
member. Trevor excelled in this role and maintained one of the highest levels of
productivity. Trevor produces a high volume of work while maintaining high standards for
quality and accuracy.
Trevor possesses the ultimate "can do" attitude while taking on all tasks with a positive
energy and a smile. His upbeat personality and engaging personal style enables him to
interact effectively with others. Trevor is very well organized and keeps track of the
details necessary to coordinate tasks on time sensitive projects.
Mr. Swan takes initiative to go beyond the expected parameters of his job. All the
intangibles that lead to success in the workplace are in order with Trevor. There will be
no unpleasant surprises and I am confident he will fit in and add to office morale.
I volunteered to write this recommendation for Trevor because I am very grateful for his
contributions to our team and I am very confident that he has the intelligence, work ethic
and communications skills to add value wherever he works. Please fell free to contact
me if you have any questions.
Sincerely,
Shawn Stone
Airport Customer Service Operations Control Center Coordinator
Delta Air Lines
678 416 2407
Shawn.Stone@Delta.com
I served with Trevor for eleven years on a small team representing the customer service
division in the operational control center for a major airline. Trevor is an extremely
dedicated and honest teammate who is committed to customer service. He consistently
maintained a keen awareness of corporate goals and worked very hard to meet or
exceed them. Trevor pays close attention to all the details of a task and is very good at
anticipating obstacles and searching for ways to overcome them. I am very proud to
have served with him in this capacity and to have been a teammate of his.
David Howington
Airport Customer Service / Operational Control Center Coordinator
Delta Air Lines,
Atlanta, Georgia
404-210-5847
david.howington@delta.com