TrakEye is an end-to-end solution that provides visibility and intelligence on customers, networks, and field resources to transform broadband operations. It provides single views of customers integrated across systems, smart network mapping, and real-time field insights. This improves customer satisfaction, reduces process latencies, increases productivity by optimizing field agents, saves time on manual tracking, and reduces costs. TrakEye tracks field agents and assets, maps the network, reports and resolves issues, and provides analytics to maximize customer service levels while minimizing maintenance costs. A case study demonstrates how TrakEye automated workflows, provided timely updates and location insights, and increased field technician competency and productivity by 15-20%.

1. Business Transformation AcceleratedBusiness Transformation Accelerated
Real-time Field Tracking & Optimization
Location-aware Resource Tracking | Field Asset Management
Field Data Analytics
for Broadband

2. Current broadband operations
2
Unprofitable
Siloed, inconsistent, and unpopular systems
make RO difficult to obtain
Inconsistent
Disconnected or inconsistnt
communications channels frustrates
users and stalls productivity
Phone calls based communication between field and office. Lack of
proper knowledge on customer SLA’s between agents. Technical know-
how and competency on the specific field is limited to certain field
service agents.
Lack of tracking on the issues resolved on any particular assets.
Manual decisions made in ad-hoc manner which are often dependent
on the manager coordinating from office. Too many technicians get
involved for solving the same issues.
Travel more distance than required for solving the field issues.
Don't have the clue on the exact location of the assets and depth its
laid on ground. Daily tasks assignment are not organized or properly
planned.
Lack of overall visibility on customer, network and field resources.
Lack of real visibility on the field results in improper judgment. Field
status update on the Whatapp or related tools often lost without any
tracking.

3. Such operations lead to….
3
Customer dissatisfaction due to slow incidence
response times
1
Unnecessary process latencies in solving critical
fiber cuts
2
Lost productivity due to over dependency on
certain field agents
3
Wasted time in manual tracking of agents
4
Additional cost on manual operations5

4. Business Transformation Accelerated
TrakEye – Transforming Broadband Ops 4
TrakEye is an end-to-end
Broadband ISP maintenance
solution which provides
intelligence and visibility of
Customer, Network & Field
Enabled with data, TrakEye
minimizes maintenance cost &
maximizes customer SLA

5. Business Transformation Accelerated
5
Customer Insights
Single view of customer
integrated across
different systems
Network Insights
Smart network
integrated to the last
mile
Field Insights
Reactive and proactive
maintenance of service
agents and patrollers
3 Key Insights of TrakEye

6. Business Transformation Accelerated
 Single view of customer’s integrated
with CRM
 Mapping of customer location
 Visibility of assets deployed at
customer premises
 Real time customer service
availability status
 Real time network connectivity
visibility along the fiber path
 Real time alerts in case of service
interruption
6
Customer Insights

7. Business Transformation Accelerated
 Real time visibility by integrating
your network management system &
element management system
 Smart mapping of the network
assets on the map
 Identifying service failure routes and
dependencies
 Fiber health status visibility based
on the NOC alerts
 Fiber life span status based on
analytics of the issues fixed over a
period of time and attenuation
 Integration with embedded OTDR to
pin point the exact location of fiber
issues
7
Network Insights

8. Business Transformation Accelerated 8
 Proactive fiber maintenance
 Reactive fiber maintenance
 Empowering field technicians with
the contextual data to solve the field
issues quicker
 Build field competencies uniformly
across the field technicians
 Real-time visibility on the field for
better decision making through
video/audio/chat collaboration
Field Insights

9. Business Transformation Accelerated 9
 Proactively monitor the patrollers on
the field for a given geography and
for the assets associated for that
geography using Trakeye
 Incentivizes patrollers to assess the
surroundings of geography allotted
and predict the impact on the asset
which may be impacted
 Actively engages with the impact
identified by sending the liaising
team to the field to interact with
impacting actors (civic agencies
etc.) to minimize the fiber cuts
Proactive Maintenance
Field Insights

10. Business Transformation Accelerated 10
 Real time visibility by integrating
your network management system &
element management system
 Smart mapping of the network
assets on the map
 Identifying service failure routes and
dependencies
 Fiber health status visibility based
on the NOC alerts
 Enables quick reactive maintenance
Reactive Maintenance
Field Insights

11. Business Transformation Accelerated
11
Field Resource Tracking & Control
 Mobile application for the field agents
 GPS devices for the vehicles
 Manage and monitor field resources from
mobile & web
 Real-time and rule based tracking
 Intelligent notifications based on the deviation
from the assigned geography & task progress
 Assign issues based on the agent availability in
that geographical location

12. Business Transformation Accelerated
12
Case Reporting & Resolution
 Patrolling agents can report issue from where
observed with live image updates
 Capture case geo location automatically
 Auto select the issue based on the past trend
 View and Update assigned tasks from mobile
app from field
 “Find near-by agent”: assign case to the closest
available agent

13. Business Transformation Accelerated
13
Field Activity Updates & Notifications
 Plan routes, based on Issue priority and
geographical location
 Auto alerts from in-app and SMS
notifications based on rules
 Enable on-field personnel to analyze ,
update , search for resolutions and fix it
 Update the progress of the issue with
photos, videos and text in the context of
the issue resolution

14. Business Transformation Accelerated
14
Field Asset Mapping & Management
 Track & Manage field assets efficiently
 Map field assets using mobile devices or
manual mapping
 View all assets on map by type or geography
 Define asset properties by color, image, and
type for greater distinction on asset
dashboard

15. Business Transformation Accelerated
15
Data Security & Access Control
 Role based access control
 Role and Sub-ordinates Access logic
 Access data through APIs only
 Hosted on proven secured cloud
 Secured timely Data backup
 Limited access to the partners

16. Business Transformation Accelerated
16
Configurable SaaS / On-Premise Solution
 Enables configuration changes to define
organization specific variables
 Admin can edit/modify these configurable
entities anytime
 Minimized dependency on Tresbu support
 Scalable to any number of users
 Ready to use solution

17. Business Transformation Accelerated
17
Data Driven | Cloud-based
 Cloud based SAAS or On-Premise deployment
 Open application with API’s to integrate with
the service providers issues tracking system
 Data driven application : Based on the past
trend of resolutions and it will proactively
propose most likely solution
 Management dashboard
 Live Monitoring of the agents on the field
(Active, Idle, Inactive)
 Daily, weekly & monthly reports for field
activity data
 Distance travelled and route mapping for field
agents
 Mapping of the assets and its geo-location
using the mobile device (Cabling routes etc)

18. Business Transformation Accelerated
18
TrakEye Advantages
One stop application for all the field issues
integrated with numerous tools and applications1
Availability of data in real time for decision
making and field resource efficiency monitoring
2
Remove dependency on field agents
for historical data
3
Integrated platform for optimized field
resources management
4
Android & IOS Ready5
Third Party Integration6

19. Business Transformation Accelerated
19
Select Case Study
Field Sales/Service Agent
The telecom service industry (hardware technicians &
maintenance staff) for ISPs and TelCo’s in India is very
disorganized. It relies on manual co-ordination between
supervisors and field technicians, including ticket tracking in
excel sheets, & updates based on phone calls, often struck in
the traffic and loosing time for fixing problems , and at risk of
loosing location based competencies when a technician
leaves the company.
While assigning field issues, competency algorithm enables the
competency to be distributed across the team members
automatically resulting in uniform competency.
Additionally, a geo-fenced system for field technicians that
notifies them whenever a service (installation request) or ticket
(repair request) is created in their area of operation, with
configurable SLAs to ensure important issues receive timely
attention from all the stakeholders. The exact location of the
problem occurrence is presented to the field agent, using
Google Maps, in the issue itself so that they spend no
unnecessary time searching for the location. A tree style
hierarchical organization can be quickly setup, with each branch
in the tree governing different geo-fences.
Results
Field personal are more knowledgeable and are enabled with
meaningful data to solve field problems and enabling them to
reach the field location quicker resulting in 15%~20%
productivity improvement.
Uniform competency across the team members through
automatic process de-risks loosing competency and the
organization is more innovative.
Routing the field personal in the context of field issues, SLA's
and priorities, enables the field personal to travel less distance
to solve same problems resulting in efficiency.
Problem
Challenge
Creating a system that automates large parts of the workflow
for field technicians, with timely updates & escalations to
supervisors. Other features include analytics for visualizing
detailed trends, like frequent problem locations, equipment, &
even personnel and making the field personal more
knowledgeable to fix the issues in less time.
Solution
Mapping all the assets with the detailed list of issues re-solved
and enabling the data for proactive and preventive
maintenance in the context of the location and customer
makes the field personal more knowledgeable and enabling
him to reach reported location faster will help field personal to
resolve the problem quicker.
A Market Leading Broadband Provider

20. Business Transformation Accelerated
20
Free Consultation
THANK YOU
Pl. contact sales@tresbu.com for any additional information