Travel & tourism industry faces operational challenges while maintaining customer satisfaction. GPS tracking system can help the industry in easing its operations and help the business grow & flourish. #TrackoApp #mavericklabs #telematics #travelling #tour #fleetmanagement #buses #vehicles #tourorganiser #business #growth #fuelefficiency #customersatisfaction

1. Evolution of GPS
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2. How Travel & Transport business benefits from
vehicle tracking system

3. •Places like hill stations, beaches, pilgrimages, etc are popular tourist destinations
where people travel to, regardless of the topography.
•Tours service providers ply their buses, cars & utility vehicles to popular tourist places
for transporting people & goods. While tourism business is flourishing over the world &
the nation, the business is facing some operational challenges.
•Management of multiple vehicles, co-ordination with tourists, transporting them
through multiple places, topography, safety concerns, time management, and
customer satisfaction are some of the challenges to mention about.
•Let us see how advent of technology like GPS tracking system can help in overcoming
these challenges of Travel & Tourism sector.
Introduction

4. 1. Optimised
route
allocation
•The system saves trip history, &
from the historical data, one
can select the most efficient
route.
•This save fuel costs, travel
time, & enhances customer’s
satisfaction while providing safe
& calm journey.
•The system stores details
of journey like stops, travel
time, fuel stations, garage etc
on the particular route. This
data is helpful to predict the
Estimated Time of Arrival (ETA)
to a particular location &
inform the tourist the same. It
provides details regarding
accommodation, medical
services, food places, etc. &
keep tourists
informed
The system provides ‘Live
Location’ & ‘Live Tracking’ of every
vehicle in the fleet,
simultaneously. By knowing the
location of vehicle, its expected
time of arrival to a certain
location, managers can recognise
the vehicle that is nearest to
specific tourists & allot them the
vehicle. This can save time,
enhance customer satisfaction &
optimises the productivity
of fleet.
2. Customer
Satisfaction
3. Vehicle
Allocation

5. •‘Geo-fencing’ feature alerts
managers when a vehicle
crosses a virtual perimeter, set
by the manager. Notifications
are also sent each time the
vehicle’s Engine Starts/Stops.
•Thus if a driver utilises the
tourist vehicle without
permission, managers receive
instant notification and safety
of asset and the tourists can
be maintained.
•Managers receive detailed
trip history including no. of
stops, no. of time driver
applied harsh brakes, over-
speeding of vehicles, route
taken for journey, etc.. The
entire journey can be ‘played
back’; enabling managers to
assess driver behaviour and
take decisions accordingly to
ensure productivity of
business & safety of tourist
customers & assets.
•As the detailed data for trip is
recorded & updated
automatically, accuracy in
billing is achieved.
•A transparency is maintained
between tourists & organisers
as the distance & vehicle’s
travelled time is updated
automatically. The automated
data avoids or helps in
resolving billing issues.
4. Identify
unauthorised usage
of vehicles
5. Accurate &
Detailed Trip
History
6. Transparency in
billing

6. Managers receive real time alerts &
notifications like ‘Power Cut’, ‘low fuel’ alert,
vibration alert, etc. An SOS button alerts the
manager in case of any emergency. Managers
can take immediate actions on these
notifications to ensure safety of assets,
tourists & drivers.
Managers are also alerted for vehicle’s
maintenance due date, so that vehicles
are properly serviced to avoid any
mishap or difficulty during journey and
the customer’s satisfaction is maintained.
7. Real-Time data
& Alerts

7. 8. Multiple
Access
Control
•Access can be given to
managers specifically to
manage a set of
particular vehicles while
restricting from
accessing other set of
vehicles or sub-fleet.
Thus business can be
managed by multiple
managers from single
source
•While managing tours
across various locations
and handling fleets,
GPS tracking system
provides access to
multiple users for the
same system. Each user
can be assigned to
manage different set of
vehicles according to
locations.

8. The tourism business involves daily chaos between
tourist customers, tour managers, and drivers
creating confusion and wasting time.
The GPS tracking system organises the operations
smoothly & aligns customers, managers, & drivers
with vehicle’s ‘Live location’ to avoid delay and
maintain customer’s satisfaction.
Also, incidents like tourist getting lost, especially in
forests or adventure zones can be avoided with GPS
tracking helping managers to track the lost vehicles.
9. Avoid chaos
& reduce
disappearance/
lost cases.

9. •The system generates various
reports for managers to keep a track
of detailed vehicle utilization.
•Reports like Stay report, Mileage
report, advanced geo-fence, Moving
overview report that can be
analysed and used for taking
efficient business decisions while
improving daily operations.
•Thus, it can benefit the overall
business.
Automated report
generation

10. Conclusion
• The GPS based tracking system can be accessed on mobile devices as well. Thus the
data is made easier to access, portable and user-friendly.
• With so many advanced features the system has made travel & tourism experience
easier for both tourist & organisers.
• With the benefits of increased safety, enhanced customer’s satisfaction, and
increased productivity, the credibility of a travel & tourism business owner is
enhanced by large.
• Businesses can benefit & flourish over new locations with ease with the built-up
credibility owing to GPS tracking system.

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