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Leaving WIIFM for WCIDWT:

What Can I DO With That?
Terri Cheney

“We are not about sharing
information or even about prov...
Let there be training!
Discuss with a partner

What do you already know about providing
realistic practice in ILT or elearning?
What will be evid...
Today’s session in 3 parts
Today’s session in 3 parts

1:
Today’s session in 3 parts

1:
Cathy Moore’s Action Mapping Model

2 & 3:
Refine your answer
Two weeks from now …

While you’re at
it, identify one
specific training
you’re involved
with to practi...
Why focus on REHEARSAL in learning events?
Information …
Information …

Used to be scarce
Information …

Used to be scarce
Is now a
commodity
Information …

Used to be scarce
Is now a
commodity
Training is about behavior
Training is about behavior
If your house is
burning down, do
you want the fire
fighters to
Training is about behavior
If your house is
burning down, do
you want the fire
fighters to
a. describe the best
methods of...
Training is about behavior
If your house is
burning down, do
you want the fire
fighters to
a. describe the best
methods of...
Practice happens anyway
Practice happens anyway
Pressure for business payoff
Pressure for business payoff
IRACIS
Goddess of
Business
Objectives
Ineffective training is
expensive!
Ineffective training is
expensive!
Ineffective training is
expensive!
Ineffective training is
expensive!
Ineffective training is
expensive!
Ineffective training is
expensive!
Different starting questions

SME

Learning
professional
Different starting questions
What do they
need to KNOW?

SME

Learning
professional
Different starting questions
What do they
need to KNOW?

SME
What do they
need to DO
back on the job?

Learning
profession...
How would YOU explain it?

http://www.flickr.com/photos/kristina06/3588522428/
Create “rehearsal opportunities”
Create “rehearsal opportunities”

How?
Cathy Moore’s Action Mapping Model

Business
Goal
Cathy Moore’s Action Mapping Model

Behaviors
Behaviors

Behaviors
Business
Goal
Cathy Moore’s Action Mapping Model

Behaviors
Behaviors

Behaviors
Business
Goal
Cathy Moore’s Action Mapping Model

Activity
Activity

Activity
Activity
Behaviors

Activity
Behaviors

Behaviors
Business...
Cathy Moore’s Action Mapping Model
i

i

i
i

i

i

i

i

i

i

Activity
Activity

Activity
Activity
Behaviors

Activity
B...
Cathy Moore’s Action Mapping Model
i

i

i
i

i

i

i

i

i

i

Activity
Activity

Activity
Activity
Behaviors

Activity
B...
Cathy Moore’s Action Mapping Model
i

i

i
i

i

i

i

i

i

i

Activity
Activity

Activity
Activity
Behaviors

Activity
B...
i

i

i

i

i

X

i

X

X

Cathy Moore’s Action Mapping Model
i

i

i

i

Activity
Activity

Activity
Activity
Behaviors

...
Should start with business goal/s

Business
Goal
Should start with business goal/s

Business
Goal
Should start with business goal/s
Let there be
training!

Business
Goal
Usually end up starting from behaviors

Behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Behaviors

Behaviors
Usually end up starting from behaviors

Behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Behaviors

Behaviors
Business
Go...
Behaviors

Behaviors

X

X

Behaviors

X

X

Usually end up starting from behaviors

Behaviors
Behaviors
Behaviors

Behavi...
Two “mind hacks” to identify behaviors
Two “mind hacks” to identify behaviors

Be a fly on the wall
What would a fly observe?
Two “mind hacks” to identify behaviors

Be a fly on the wall

Prove it to a judge
What would be judge-worthy evidence?
Rehearsal is …
Rehearsal is …
Vividly imagine taking the right
specific action in the right context
Mimic real life
But which definition best
matches the highlighted term?

I can respond in
the form of a
question!

Mimic real life
Rehearsal is…
Three stalwarts…
Micro-scenarios
Teach-back
Action planning
Micro-scenarios rock!
“I’ll read you this list
of ways you can get
involved in the chapter.”

This is Larry, and these
are...
When you’re stumped, use a

Teach-back
Give your action planning a

Help your learners identify triggers
in the right context
We may be able to double the
likeli...
Give your action planning a

Help your learners identify triggers
in the right context
Provide guiding questions like:
• W...
What did Terri’s Action Map look like?
For today’s participants only:

Power Half-Hour
Help creating rehearsal opportunities in training
you are currently workin...
blog.cathy-moore.com
blog.cathy-moore.com
blog.cathy-moore.com
Terri@ConnectLearningDesign.com
@TerriChy
www.linkedin.com/in/terricheney
Code: ASTD_Confr_2013
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Breakout Session Slides from ASTD-TCC Regional Conference 2013

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From the conference brochure:

Leaving WIIFM for WCIDWT: What Can I DO With That?
Learning professionals know perfectly well that realistic practice trumps “information dumps.” But the pressures of our own hectic workflows often lead us to shortchange helping learners transfer information into action back on the job. In this practice-heavy session, expand your repertoire of techniques for creating meaningful “rehearsal” opportunities in training.

Published in: Education, Business
  • Four reasons Terri is feeling really good about this session:
    1. Standing-room only crowd. Some people sat on the floor the entire time!
    2. Not one person left early, even though I ran over my time by several minutes.
    3. Terrific verbal an written feedback from participants.
    4. For the rest of the day people who were not in my session -- including a few I had never met -- approached me to say they had heard my session was good.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

Breakout Session Slides from ASTD-TCC Regional Conference 2013

  1. 1. Leaving WIIFM for WCIDWT: What Can I DO With That? Terri Cheney “We are not about sharing information or even about providing learning events. We are about helping performance in the context of how individuals carry out their day-to-day work in the real world.” Agree? Disagree? “Yeah, but…”? Discuss at your tables.
  2. 2. Let there be training!
  3. 3. Discuss with a partner What do you already know about providing realistic practice in ILT or elearning? What will be evidence that this breakout was genuinely useful to YOU in YOUR work?
  4. 4. Today’s session in 3 parts
  5. 5. Today’s session in 3 parts 1:
  6. 6. Today’s session in 3 parts 1: Cathy Moore’s Action Mapping Model 2 & 3:
  7. 7. Refine your answer Two weeks from now … While you’re at it, identify one specific training you’re involved with to practice on today What will be evidence that this breakout was genuinely useful to YOU in YOUR work?
  8. 8. Why focus on REHEARSAL in learning events?
  9. 9. Information …
  10. 10. Information … Used to be scarce
  11. 11. Information … Used to be scarce Is now a commodity
  12. 12. Information … Used to be scarce Is now a commodity
  13. 13. Training is about behavior
  14. 14. Training is about behavior If your house is burning down, do you want the fire fighters to
  15. 15. Training is about behavior If your house is burning down, do you want the fire fighters to a. describe the best methods of dousing a house fire
  16. 16. Training is about behavior If your house is burning down, do you want the fire fighters to a. describe the best methods of dousing a house fire b. put out the fire
  17. 17. Practice happens anyway
  18. 18. Practice happens anyway
  19. 19. Pressure for business payoff
  20. 20. Pressure for business payoff IRACIS Goddess of Business Objectives
  21. 21. Ineffective training is expensive!
  22. 22. Ineffective training is expensive!
  23. 23. Ineffective training is expensive!
  24. 24. Ineffective training is expensive!
  25. 25. Ineffective training is expensive!
  26. 26. Ineffective training is expensive!
  27. 27. Different starting questions SME Learning professional
  28. 28. Different starting questions What do they need to KNOW? SME Learning professional
  29. 29. Different starting questions What do they need to KNOW? SME What do they need to DO back on the job? Learning professional
  30. 30. How would YOU explain it? http://www.flickr.com/photos/kristina06/3588522428/
  31. 31. Create “rehearsal opportunities”
  32. 32. Create “rehearsal opportunities” How?
  33. 33. Cathy Moore’s Action Mapping Model Business Goal
  34. 34. Cathy Moore’s Action Mapping Model Behaviors Behaviors Behaviors Business Goal
  35. 35. Cathy Moore’s Action Mapping Model Behaviors Behaviors Behaviors Business Goal
  36. 36. Cathy Moore’s Action Mapping Model Activity Activity Activity Activity Behaviors Activity Behaviors Behaviors Business Goal
  37. 37. Cathy Moore’s Action Mapping Model i i i i i i i i i i Activity Activity Activity Activity Behaviors Activity Behaviors Behaviors Business Goal
  38. 38. Cathy Moore’s Action Mapping Model i i i i i i i i i i Activity Activity Activity Activity Behaviors Activity Behaviors Behaviors Business Goal
  39. 39. Cathy Moore’s Action Mapping Model i i i i i i i i i i Activity Activity Activity Activity Behaviors Activity Behaviors Behaviors Business Goal
  40. 40. i i i i i X i X X Cathy Moore’s Action Mapping Model i i i i Activity Activity Activity Activity Behaviors Activity Behaviors Behaviors Business Goal
  41. 41. Should start with business goal/s Business Goal
  42. 42. Should start with business goal/s Business Goal
  43. 43. Should start with business goal/s Let there be training! Business Goal
  44. 44. Usually end up starting from behaviors Behaviors Behaviors Behaviors Behaviors Behaviors Behaviors Behaviors
  45. 45. Usually end up starting from behaviors Behaviors Behaviors Behaviors Behaviors Behaviors Behaviors Behaviors Business Goal
  46. 46. Behaviors Behaviors X X Behaviors X X Usually end up starting from behaviors Behaviors Behaviors Behaviors Behaviors Business Goal
  47. 47. Two “mind hacks” to identify behaviors
  48. 48. Two “mind hacks” to identify behaviors Be a fly on the wall
  49. 49. What would a fly observe?
  50. 50. Two “mind hacks” to identify behaviors Be a fly on the wall Prove it to a judge
  51. 51. What would be judge-worthy evidence?
  52. 52. Rehearsal is …
  53. 53. Rehearsal is … Vividly imagine taking the right specific action in the right context
  54. 54. Mimic real life
  55. 55. But which definition best matches the highlighted term? I can respond in the form of a question! Mimic real life
  56. 56. Rehearsal is…
  57. 57. Three stalwarts… Micro-scenarios Teach-back Action planning
  58. 58. Micro-scenarios rock! “I’ll read you this list of ways you can get involved in the chapter.” This is Larry, and these are his circumstances. Which opportunities would you recommend for him?
  59. 59. When you’re stumped, use a Teach-back
  60. 60. Give your action planning a Help your learners identify triggers in the right context We may be able to double the likelihood that our learners actually apply what they've learned simply by having our learners link situations and actions in their action planning.
  61. 61. Give your action planning a Help your learners identify triggers in the right context Provide guiding questions like: • What’s the very next situation in which you could use what you learned here? • What in that context will remind you to do so? and • Who else will be there? • What tools/documents/equipment will you be using? • What obstacle will you encounter first? • What will you do about it?
  62. 62. What did Terri’s Action Map look like?
  63. 63. For today’s participants only: Power Half-Hour Help creating rehearsal opportunities in training you are currently working on By phone or video conference (Skype, Google+) Valid until January 31, 2014 Code: ASTD_Confr_2013
  64. 64. blog.cathy-moore.com
  65. 65. blog.cathy-moore.com
  66. 66. blog.cathy-moore.com
  67. 67. Terri@ConnectLearningDesign.com @TerriChy www.linkedin.com/in/terricheney Code: ASTD_Confr_2013

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