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Babysitters brochure - Tinies


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Babysitting brochure by tinies

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Babysitters brochure - Tinies

  1. 1. In partnership with DL Kids
  2. 2. Getting your children off to a good start in life is a very big job and choosing the right childcare is a critical part of this. But where do you start and how do you decide which childcare provider is right for you, your family and most importantly, your child? Whatever you decide, we believe that your choice shouldn’t feel like a compromise. Tinies and David Lloyd together offer a unique solution to the challenge of finding caring, safe and stimulating childcare for your little one. We combine the high standards of loving care and early years education that you’d expect from Tinies together with the fantastic facilities and expertise of David Lloyd coaches in integrating active play and exercise into your child’s day at Tinies. So if you’re looking for daycare that will nurture and stimulate your child in a high quality setting with great facilities, then you really don’t have to compromise! Our philosophyChildren need to feel a sense of security and belonging when they are away fromtheir parents. This idea is central to our philosophy and guides our approach to thesetup of all our nurseries.We also believe that every child is a unique individual. To encourage their naturalskills, abilities and personality to flourish, we work hard at providing a safe, caring,fun and stimulating environment.After all, children learn best from first-hand experience: they have an innate desire toexplore and make sense of the world around them though play. We help them dojust that, by placing an emphasis on what they can do rather than what they can’t.Encouraging their desire for exploration… cultivating their spiritof adventure… nurturing their sense of curiosity… all withinthe safety of our fully supervised nurseries.Everything has been designed with this in mind.Our activities are geared towards helping your childdevelop at their own pace physically, emotionally,intellectually and socially.
  3. 3. Our people make us specialIn our view it doesn’t matter what the name on the door is, or how bright and sparklythe facilities are (although we’re clearly quite proud of ours) – it’s the people who workfor us that really make Tinies special. They are the backbone of our nurseries and thereason you can feel confident choosing us.That’s why we’re committed to paying them what they’re worth and not what wethink we can get away with. We also financially support their training, taking a genuineinterest in both professional development and personal welfare. From funding NVQsthrough our accredited training centre to setting up a hardship fund, we do our very bestto look after our people. The result? An engaged, committed, expert workforce, with oneof the lowest staff turnovers in the industry.High standards to meet high expectationsAt a Tinies nursery your child’s health and wellbeing is always paramount. We operateand live by a strong code of conduct, maintaining our high standards of care andensuring your own high expectations are never disappointed.• We fully comply with OFSTED guidelines on staff-to-child ratios:• One member of staff to three children under the age of two• One member of staff to four children between the ages of two and three• One member of staff to eight children between the ages of three and five.• Nearly all our nursery staff are NVQ-qualified and first aid trained.• All our nursery staff have completed a full Criminal Records Bureau check.Our nursery managers are responsible for the day-to-day running of the nursery,ably supported by their nursery staff as well as our vastly experienced operationsand management team at head office.
  4. 4. Settling in gentlyThe first time you and your child separate can be deeply upsetting… for both of you.Our sympathetic, experienced staff are highly skilled at managing this difficult transition,making the whole process smoother and less traumatic.Your child will be assigned a keyworker who is personally responsible for ensuring thattheir introduction to nursery life is as natural and stress-free as possible. You will ofcourse be able to stay with your child until they settle in – after which we’ll encourageyou to leave for short periods of time until they become used to your absence.Our aim is to ensure your child’s routines reflect what they are used to doing at home asclosely as possible (especially if they are very young). So we’ll ask for lots of informationabout their sleeping and feeding routines… their food and activity preferences… andother important things like your contact details, who will be collecting your child on aregular basis and so on.Meal timesAs you know, a balanced diet is crucial to your child’s development. Our nursery team willprovide a varied menu, designed to appeal to children taste buds while meeting their keynutritional needs. Where possible food is prepared on-site with ingredients sourced fromcarefully selected local suppliers. Vegetarians, children on special medical diets, childrenwith religious requirements and those with food allergies are also catered for, with eachday’s menu clearly displayed in the nursery.
  5. 5. A true partnershipYou and your children are the reason we’re here. It’s as simple as that, which is whywe always encourage your input into the running of the nursery. We’re driven by yourcomments and will always respond to your feedback as positively as we can.Your keyworker and nursery manager are always happy to meet you and discuss yourchild’s progress and development, answering any questions or queries you may have.You’re always welcome to come and spend time with your little one in the nursery,sharing in the joys of their accomplishments and lending your support as they face thechallenges of growing up.As valued partners we need your help to ensure the smooth,safe running of the nursery.That’s why we ask you to carefully follow our security guidelines when admittingunknown people into the nursery. We also ask that you keep us fully informed of anyallergies or special dietary requirements for your child. Finally, we appreciate yourassistance in adhering to our protocols for infectious illnesses and quarantine periods,as specified by your nursery manager. By working together we can protect the healthand safety of all the children in our care.Thank you
  6. 6. Safe and soundYour child’s safety and security is our number one priority – and always will be. We wantyou to feel completely confident about leaving the most important person in your life inour care and under our protection.That’s why our inside and outside areas are all ‘play safe’, with fences, doors,locks and gates fully secured, regularly checked and constantly monitored.Thanks to the childcare recruitment side of our business we can employ the highestcalibre of staff. No-one is allowed to work at your nursery who hasn’t been fullyinterviewed, with references verified and a full CRB check carried out.Just as importantly, no-one is allowed on our premises who is not known to one of ourteam. We operate a stringent secure-door entry system so that staff can perform a checkon anyone seeking to gain access.Finally, you’ll be asked to specify who will regularly drop off and pick up your child.If anyone else is going to do this we ask that you notify the nursery in advance.Whoever it is will need to provide proof of identity and a password set by you beforebeing admitted.
  7. 7. Our nurseries are just the startAlong with our nurseries you can enjoy a wide range of other valuableservices, designed to help you and your children get the most out of life.Swimming, tennis and moreBeing part of the David Lloyd site means we offer the All Stars ASA swimming, tennis foryour children whilst they are in our care. Just ask your Nursery Manager for more detailsof these and other fun-packed, healthy activities we provide.Tinies Childcare RecruitmentOur UK network of 30 recruitment agencies specialises in nursery nurses, nannies,maternity nurses and mobile crèches. If you’re interested in any of the above thengo to or speak to a member of our team on 020 7384 0322.NannyshareYou’ll love this – a fantastic parent networking portal where you can meet local, like-mindedfamilies and arrange to share childcare costs. Register at today!Emergency ChildcareWhen your usual childcare arrangements fall through call 0845 676 7699 or You can book high-quality nannies, nurseries orchildminders (all OFSTED registered and/or fully CRB checked) in as little as two hours.
  8. 8. We’re part of the My Family Care groupTinies is proud to be part of the My Family Care Group. We offer a unique set of childand eldercare services that deal with any care requirement - whether it’s last minute,temporary or long term. We specifically help employers to support their working parentsand carers. If you think your company could benefit please visit telephone 0845 676 7680.Good Care GuideWe are really proud to support the website.It gives parents and carers the ability to find and more importantly ratetheir local childcare & eldercare. Your views about care providers – fromthe quality of care, staff, facilities and value for money – will help otherpeople choose care. Access to good advice and information iscritical to making difficult decisions and sharing your views willhelp improve the quality of care.
  9. 9. Tinies Expectations of you& Your Expectations of usThese terms and conditions govern the basis on which 2.1.7 Immediately inform us if you are unable to collect yourwe agree to provide childcare services to you. child from nursery by the official collection time; 2.1.8 Inform us as far in advance as possible of any dates on1. OBLIGATIONS ON TINIES CHILDCARE which your child will not be attending nursery; and1.1 will: We 2.1.9 Provide us with at least 1 months notice of your1.1.1 inform you as soon as possible whether your application intention to decrease the number of hours your child for a nursery place has been successful. You must spends at the nursery or to withdraw your child from our confirm within one week of receiving notification that nursery and end this Agreement. If insufficient notice is you still wish to take up the nursery place. If you do not, given you will be responsible for the full fees for your the place may be withdrawn; child for one month from the date of any change as if1.1.2 provide the agreed childcare facilities for your child at their hours had not decreased. the agreed times (subject to any days when you child’s nursery is closed). If we change the opening hours of 3. PAYMENT your child’s nursery, we will give you as much notice of 3.1 fees are based on a weekly fee which shall be Our our decision as possible and, if necessary, work with you notified to you in advance of your child starting at the to agree a change to your child’s hours at the nursery. nursery (“Weekly Fee”). We may review these fees at1.1.3 and accommodate any requests you may make Try any time but shall inform you of the revised amount at for any additional sessions and / or extended hours of least 1 month before it takes effect. If you do not wish childcare at the nursery; to pay the revised fee, you may end this Agreement1.1.4 Provide you with regular verbal updates as to your child’s by giving us one months notice, by completing our progress on request; notification of leave date form, which can be obtained1.1.5 otify you as soon as possible of any days on which your N from the nursery manager. child’s nursery will be closed; and 3.2 Fees must be paid on a monthly basis, in advance. We1.1.6 to make available any of your other children a place Try calculate the amount payable by you each month by at the same nursery. However we cannot guarantee that multiplying the Weekly Fee by the weeks charged for in a place will be available. each year (depending on the nursery at which your child has a place) and dividing the total by 12. This will give2. OBLIGATIONS ON YOU 12 equal monthly payments.2.1 will: You 3.3 payments made under this Agreement must be All2.1.1 complete and return to us your standard health by Direct Debit. Under exceptional circumstances we record before your child can start at our nursery and may agree to payment by cash or cheque, but it is immediately inform us of any change to the information your responsibility to obtain a receipt from the nursery provided in that health record. manager as proof of payment.2.1.2 Complete a medicine consent form if you require our 3.4 you have requested additional sessions or have been If staff to administer any medicines to your child (whether unable to collect your child by the official collection time they are prescribed or over the counter medicines); and we have as a result provided you with additional2.1.3 Immediately inform us if your child is suffering from any childcare facilities, we will charge you for additional contagious disease. For the benefit of the other children childcare monthly in arrears. We will amend the amount in the nursery, you must not allow your child to attend of your direct debit accordingly. nursery if they are suffering from a contagious disease 3.5 you fail to make a payment in full by the due date If which could easily be passed on to another child during we will enforce an interest charge of 2% above the normal daily activities at the nursery; base rate of our bank on the fee outstanding for2.1.4 Immediately inform us of any changes to your every day the invoice remains unpaid, along with an contact details; administration fee of £25.00. this will be enforced2.1.5 Keep us informed as to the identity of the persons who without exception. will be collecting your child from our nursery. If the person 3.6 refund will be given for period where your child’s No collecting your child is not usually responsible for collecting nursery place is unfilled due to illness or holidays. Where them we will require proof of identity. If we are not nurseries are closed on bank or public holidays; no reasonably satisfied that an individual is allowed to collect refund will be given for this closure. your child, we will not release your child into their care; 3.7 Where your nursery offers a reduced fee rate after a2.1.6 Inform us if your child is the subject of a court order and child’s birthday that reduction will take effect from the provide us with a copy of such order on request; first day of the following billing period.
  10. 10. 4. SUSPENSION 7. GENERAL4.1 may suspend the provision of childcare for your child We 7.1 have an obligation to report any instances where We and add 1 month’s notice, at any time if: we consider that a child may have been neglected4.1.1 have failed to pay any fees; you or abused to the relevant authorities. We may do so4.1.2 your child’s behaviour at the nursery is deemed by us to without your consent and / or without informing you. be unacceptable or endangers the safety and well being 7.2 the nursery that your child attends has to close If of the other children at the nursery. The suspension shall or we take the decision to close due to events and continue whilst we try and address these problems with circumstances which are outside our control, we shall you. be under no obligation to provide alternative childcare4.2 your child is suspended part way through a month, If facilities to you. If the closure exceeds 3 days in duration under the conditions stated in clause 4.1.2 we shall (excluding any days when the nursery would otherwise give you a credit for any fees you have already paid for be closed), we will credit you with an amount that the remaining part of that month, calculated on a pro represents the number of days the nursery is closed in rata basis. This credit may be offset against any sums excess of 3 days. payable by you to us. 7.3 you have any concerns regarding the service we If4.2.1 the period of suspension exceeds one month, either of If provide, please discuss these with your child’s key us may terminate this Agreement by written notice. person. If these concerns have not been resolved to your satisfaction please contact the Nursery Manager.5. TERMINATION Customer satisfaction is of paramount importance to us5.1 may end this Agreement ant any time, giving us at You and any concerns/ complaints will be reported to the least one months notice, by completing the notification appropriate Operations Manager for review. of leave date form. 7.4 carry a wide range of toys and equipment at our We5.2 may immediately end this Agreement if: We nurseries. Unless we specifically request otherwise5.2.1 have failed to pay your fees; you your child should not bring any of their own toys to5.2.2 have breached any of your obligations under this you nursery. If they do bring toys with them, we accept no Agreement and you have not or cannot put right that responsibility for any loss or damage to those toys. breach within a reasonable period of time of us asking 7.5 From time to time we may have photographs taken you to; of the children who attend our nurseries. These5.2.3 behave unacceptably, as we will not tolerate any you photographs may be used for promotional purposes. physical or verbal abuse towards our staff; If you do not wish your child to be included in these5.2.4 your child’s behaviour is unacceptable or endangers the photographs, you should write to the nursery manager. safety and well being of any of the other children at the 7.6 the number of children with nut allergies is As nursery; or increasing, with the support of parents we aim to keep5.2.5 take the decision to close your child’s nursery. We we the facility NUT FREE. Parents are requested not to send will give you as much notice as possible of such a food or empty food packaging into the nursery. Parents decision. are also requested not to use creams, sun creams, oils5.3 may immediately end this Agreement if: You etc on their children that may contain nut oil e.g. arachis,5.3.1 have breached any of our obligations under this we as this may have sever consequences to another child or Agreement and we have not or cannot put right that member of staff. breach within a reasonable period after you have drawn it to our attention; or5.3.2 suffer any event of insolvency. we6. EMPLOYMENT OF STAFF6.1 during this Agreement and for a period of 6 months if, after the termination of this Agreement, you (directly or indirectly):6.1.1 employ or otherwise engage the services of any member of our staff who has had contact with your child under this Agreement in the last 6 months; and/or6.1.2 allow or permit the provision of any childcare service to your children by any member of our staff who has had contact with your child under this Agreement in the last six months; then you shall pay us a figure representing 20% of the relevant member of staff’s gross annual salary at the time they left our employment and/ or service. This figure represents the costs to us of recruiting a suitable replacement member of staff.
  11. 11. Short application formNURSERY NAMEParent detailsParent’s name:Address:Town:Postcode:Telephone home:Telephone work:Mobile number:Fax number:Email address:Number of children:Relationship to children:David Lloyd Membership No:if applicableChild detailsChild name:Gender:Date of birth:Religion:Illness/Conditions:Medically advised allergy:Special needs:Dietary requirements:
  12. 12. Date placement required Days AM PM ALL DAYMondayTuesdayWednesdayThursdayFridayAgreement I/we apply for a place on the Tinies terms and conditions which I/we have read. Upon a place being made available I/we shall provide payment for the booking fee which is non refundable, and the deposit which will be refunded when my/our child leaves Tinies or at Tinies discretion used to reduce any outstanding debt owed by me/us to Tinies when my/our child leaves.Signed Signed(Where there is more than one parent, will both please sign)Date:
  13. 13. York2012/2013Opening TimesMonday – Friday: 7.30am to 6pmMorning Session: 7.30am to 1pm*Afternoon Session: 1pm to 6pmAnnual HolidaysThe nursery will be closed on all Bank, Public Holidays 3 additional days betweenChristmas and New Year.Weekly FeesFees are based on 51 weeks per year, paid monthly, in advance, by direct debit.A minimum booking of 2 sessions is required. Full Time Days per week £ Per Day £ Per Week £ Per Month 5 £40 £200 £850 Part Time Days Per Week £ Per Day £ Per Week £ Per Month 1 £45 £45 £191.25 2 £45 £90 £382.50 3 £45 £135 £573.75 4 £45 £180 £765 Sessional Sessional per week £ Per Morning £ Per Afternoon 7.30am – 1pm* 1pm – 6pm 1 £26 £26Included in the price – everything!Our prices are inclusive of all nappies, wipes, lunches and group All Stars swimming, tennis,football, foreign language activity classes. Activities are scheduled for set days, pleaseask the Nursery Manager for details.
  14. 14. David Lloyd MembersParents and children that are members of David Lloyd will have priority access onour waiting list where applicable in addition receive upto a 10% discount on ourpublished prices.Registration, Late Charges, Sibling Discount Early Years Free Entitlement FundingRegistration: A refundable deposit of £50 per day (e.g. £250 for a 5 day week, £50 for1 day week) is required to secure a place plus a £30 registration fee (non refundable).The deposit will be deducted from the last month’s fees when the correct notice periodis given.Late Pick Ups: If you pick your child up late a fee of £20 per 15 minuteswill be charged.Sibling Discount: Please speak to your Nursery manager for details.Early Years Funding* will apply to all children in the first term after their third birthday.Morning sessions for children receiving funding are from 8am.Please contact us on 01904 751519 to arrange a visit or e-mail us
  15. 15. Tel: 020 7384 0322• Nannies • Nursery Nurses • Crèches • Nurseries • Maternity Nurses • Emergency Childcare • Training • Kids Clubs •