Getting your children off to a good start in life is a very big job andchoosing the right childcare is a critical part of this. But where doyou start and how do you decide which childcare provider is rightfor you, your family and most importantly, your child?Whatever you decide, we believe that your choice shouldn’t feel like acompromise. Tinies and David Lloyd together offer a unique solution to thechallenge of finding caring, safe and stimulating childcare for your little one.We combine the high standards of loving care and early years education thatyou’d expect from Tinies together with the fantastic facilities and expertise ofDavid Lloyd coaches in integrating active play and exercise into your child’sday at Tinies. So if you’re looking for daycare that will nurture and stimulateyour child in a high quality setting with great facilities, then you really don’thave to compromise!Our philosophyChildren need to feel a sense of security and belonging when they are away fromtheir parents. This idea is central to our philosophy and guides our approach to thesetup of all our nurseries.We also believe that every child is a unique individual. To encourage their naturalskills, abilities and personality to flourish, we work hard at providing a safe, caring,fun and stimulating environment.After all, children learn best from first-hand experience: they have an innate desire toexplore and make sense of the world around them though play. We help them dojust that, by placing an emphasis on what they can do rather than what they can’t.Encouraging their desire for exploration… cultivating their spiritof adventure… nurturing their sense of curiosity… all withinthe safety of our fully supervised nurseries.Everything has been designed with this in mind.Our activities are geared towards helping your childdevelop at their own pace physically, emotionally,intellectually and socially.
Our people make us specialIn our view it doesn’t matter what the name on the door is, or how bright and sparklythe facilities are (although we’re clearly quite proud of ours) – it’s the people who workfor us that really make Tinies special. They are the backbone of our nurseries and thereason you can feel confident choosing us.That’s why we’re committed to paying them what they’re worth and not what wethink we can get away with. We also financially support their training, taking a genuineinterest in both professional development and personal welfare. From funding NVQsthrough our accredited training centre to setting up a hardship fund, we do our very bestto look after our people. The result? An engaged, committed, expert workforce, with oneof the lowest staff turnovers in the industry.High standards to meet high expectationsAt a Tinies nursery your child’s health and wellbeing is always paramount. We operateand live by a strong code of conduct, maintaining our high standards of care andensuring your own high expectations are never disappointed.• We fully comply with OFSTED guidelines on staff-to-child ratios:• One member of staff to three children under the age of two• One member of staff to four children between the ages of two and three• One member of staff to eight children between the ages of three and five.• Nearly all our nursery staff are NVQ-qualified and first aid trained.• All our nursery staff have completed a full Criminal Records Bureau check.Our nursery managers are responsible for the day-to-day running of the nursery,ably supported by their nursery staff as well as our vastly experienced operationsand management team at head office.
Settling in gentlyThe first time you and your child separate can be deeply upsetting… for both of you.Our sympathetic, experienced staff are highly skilled at managing this difficult transition,making the whole process smoother and less traumatic.Your child will be assigned a keyworker who is personally responsible for ensuring thattheir introduction to nursery life is as natural and stress-free as possible. You will ofcourse be able to stay with your child until they settle in – after which we’ll encourageyou to leave for short periods of time until they become used to your absence.Our aim is to ensure your child’s routines reflect what they are used to doing at home asclosely as possible (especially if they are very young). So we’ll ask for lots of informationabout their sleeping and feeding routines… their food and activity preferences… andother important things like your contact details, who will be collecting your child on aregular basis and so on.Meal timesAs you know, a balanced diet is crucial to your child’s development. Our nursery team willprovide a varied menu, designed to appeal to children taste buds while meeting their keynutritional needs. Where possible food is prepared on-site with ingredients sourced fromcarefully selected local suppliers. Vegetarians, children on special medical diets, childrenwith religious requirements and those with food allergies are also catered for, with eachday’s menu clearly displayed in the nursery.
A true partnershipYou and your children are the reason we’re here. It’s as simple as that, which is whywe always encourage your input into the running of the nursery. We’re driven by yourcomments and will always respond to your feedback as positively as we can.Your keyworker and nursery manager are always happy to meet you and discuss yourchild’s progress and development, answering any questions or queries you may have.You’re always welcome to come and spend time with your little one in the nursery,sharing in the joys of their accomplishments and lending your support as they face thechallenges of growing up.As valued partners we need your help to ensure the smooth,safe running of the nursery.That’s why we ask you to carefully follow our security guidelines when admittingunknown people into the nursery. We also ask that you keep us fully informed of anyallergies or special dietary requirements for your child. Finally, we appreciate yourassistance in adhering to our protocols for infectious illnesses and quarantine periods,as specified by your nursery manager. By working together we can protect the healthand safety of all the children in our care.Thank you
Safe and soundYour child’s safety and security is our number one priority – and always will be. We wantyou to feel completely confident about leaving the most important person in your life inour care and under our protection.That’s why our inside and outside areas are all ‘play safe’, with fences, doors,locks and gates fully secured, regularly checked and constantly monitored.Thanks to the childcare recruitment side of our business we can employ the highestcalibre of staff. No-one is allowed to work at your nursery who hasn’t been fullyinterviewed, with references verified and a full CRB check carried out.Just as importantly, no-one is allowed on our premises who is not known to one of ourteam. We operate a stringent secure-door entry system so that staff can perform a checkon anyone seeking to gain access.Finally, you’ll be asked to specify who will regularly drop off and pick up your child.If anyone else is going to do this we ask that you notify the nursery in advance.Whoever it is will need to provide proof of identity and a password set by you beforebeing admitted.
Our nurseries are just the startAlong with our nurseries you can enjoy a wide range of other valuableservices, designed to help you and your children get the most out of life.Swimming, tennis, gymnastics and moreBeing part of the David Lloyd site means we offer the All Stars ASA swimming, tennis andgymnastics coaching for your children whilst they are in our care. Just ask your NurseryManager for more details of these and other fun-packed, healthy activities we provide.Tinies Childcare RecruitmentOur UK network of 30 recruitment agencies specialises in nursery nurses, nannies,maternity nurses and mobile crèches. If you’re interested in any of the above thengo to www.tinies.com or speak to a member of our team on 020 7384 0322.NannyshareYou’ll love this – a fantastic parent networking portal where you can meet local, like-mindedfamilies and arrange to share childcare costs. Register at www.nannyshare.co.uk today!Emergency ChildcareWhen your usual childcare arrangements fall through call 0845 676 7699 or visitwww.emergencychildcare.co.uk. You can book high-quality nannies, nurseries orchildminders (all OFSTED registered and/or fully CRB checked) in as little as two hours.
We’re part of the My Family Care groupTinies is proud to be part of the My Family Care Group. We offer a unique set of childand eldercare services that deal with any care requirement - whether it’s last minute,temporary or long term. We specifically help employers to support their working parentsand carers. If you think your company could benefit please visit www.myfamilycare.co.ukor telephone 0845 676 7680.Good Care GuideWe are really proud to support the www.goodcareguide.co.uk website.It gives parents and carers the ability to find and more importantly ratetheir local childcare & eldercare. Your views about care providers – fromthe quality of care, staff, facilities and value for money – will help otherpeople choose care. Access to good advice and information iscritical to making difficult decisions and sharing your views willhelp improve the quality of care.
Tinies Expectations of you& Your Expectations of usThese terms and conditions govern the basis on whichwe agree to provide childcare services to you.1. OBLIGATIONS ON TINIES CHILDCARE1.1 We will:1.1.1 inform you as soon as possible whether your applicationfor a nursery place has been successful. You mustconfirm within one week of receiving notification thatyou still wish to take up the nursery place. If you do not,the place may be withdrawn;1.1.2 provide the agreed childcare facilities for your child atthe agreed times (subject to any days when you child’snursery is closed). If we change the opening hours ofyour child’s nursery, we will give you as much notice ofour decision as possible and, if necessary, work with youto agree a change to your child’s hours at the nursery.1.1.3 Try and accommodate any requests you may makefor any additional sessions and / or extended hours ofchildcare at the nursery;1.1.4 Provide you with regular verbal updates as to your child’sprogress on request;1.1.5 Notify you as soon as possible of any days on which yourchild’s nursery will be closed; and1.1.6 Try to make available any of your other children a placeat the same nursery. However we cannot guarantee thata place will be available.2. OBLIGATIONS ON YOU2.1 You will:2.1.1 complete and return to us your standard healthrecord before your child can start at our nursery andimmediately inform us of any change to the informationprovided in that health record.2.1.2 Complete a medicine consent form if you require ourstaff to administer any medicines to your child (whetherthey are prescribed or over the counter medicines);2.1.3 Immediately inform us if your child is suffering from anycontagious disease. For the benefit of the other childrenin the nursery, you must not allow your child to attendnursery if they are suffering from a contagious diseasewhich could easily be passed on to another child duringnormal daily activities at the nursery;2.1.4 Immediately inform us of any changes to yourcontact details;2.1.5 Keep us informed as to the identity of the persons whowill be collecting your child from our nursery. If the personcollecting your child is not usually responsible for collectingthem we will require proof of identity. If we are notreasonably satisfied that an individual is allowed to collectyour child, we will not release your child into their care;2.1.6 Inform us if your child is the subject of a court order andprovide us with a copy of such order on request;2.1.7 Immediately inform us if you are unable to collect yourchild from nursery by the official collection time;2.1.8 Inform us as far in advance as possible of any dates onwhich your child will not be attending nursery; and2.1.9 Provide us with at least 1 months notice of yourintention to decrease the number of hours your childspends at the nursery or to withdraw your child from ournursery and end this Agreement. If insufficient notice isgiven you will be responsible for the full fees for yourchild for one month from the date of any change as iftheir hours had not decreased.3. PAYMENT3.1 Our fees are based on a weekly fee which shall benotified to you in advance of your child starting at thenursery (“Weekly Fee”). We may review these fees atany time but shall inform you of the revised amount atleast 1 month before it takes effect. If you do not wishto pay the revised fee, you may end this Agreementby giving us one months notice, by completing ournotification of leave date form, which can be obtainedfrom the nursery manager.3.2 Fees must be paid on a monthly basis, in advance. Wecalculate the amount payable by you each month bymultiplying the Weekly Fee by the weeks charged for ineach year (depending on the nursery at which your childhas a place) and dividing the total by 12. This will give12 equal monthly payments.3.3 All payments made under this Agreement must beby Direct Debit. Under exceptional circumstances wemay agree to payment by cash or cheque, but it isyour responsibility to obtain a receipt from the nurserymanager as proof of payment.3.4 If you have requested additional sessions or have beenunable to collect your child by the official collection timeand we have as a result provided you with additionalchildcare facilities, we will charge you for additionalchildcare monthly in arrears. We will amend the amountof your direct debit accordingly.3.5 If you fail to make a payment in full by the due datewe will enforce an interest charge of 2% above thebase rate of our bank on the fee outstanding forevery day the invoice remains unpaid, along with anadministration fee of £25.00. this will be enforcedwithout exception.3.6 No refund will be given for period where your child’snursery place is unfilled due to illness or holidays. Wherenurseries are closed on bank or public holidays; norefund will be given for this closure.3.7 Where your nursery offers a reduced fee rate after achild’s birthday that reduction will take effect from thefirst day of the following billing period.
4. SUSPENSION4.1 We may suspend the provision of childcare for your childand add 1 month’s notice, at any time if:4.1.1 you have failed to pay any fees;4.1.2 your child’s behaviour at the nursery is deemed by us tobe unacceptable or endangers the safety and well beingof the other children at the nursery. The suspension shallcontinue whilst we try and address these problems withyou.4.2 If your child is suspended part way through a month,under the conditions stated in clause 4.1.2 we shallgive you a credit for any fees you have already paid forthe remaining part of that month, calculated on a prorata basis. This credit may be offset against any sumspayable by you to us.4.2.1 If the period of suspension exceeds one month, either ofus may terminate this Agreement by written notice.5. TERMINATION5.1 You may end this Agreement ant any time, giving us atleast one months notice, by completing the notificationof leave date form.5.2 We may immediately end this Agreement if:5.2.1 you have failed to pay your fees;5.2.2 you have breached any of your obligations under thisAgreement and you have not or cannot put right thatbreach within a reasonable period of time of us askingyou to;5.2.3 you behave unacceptably, as we will not tolerate anyphysical or verbal abuse towards our staff;5.2.4 your child’s behaviour is unacceptable or endangers thesafety and well being of any of the other children at thenursery; or5.2.5 we take the decision to close your child’s nursery. Wewill give you as much notice as possible of such adecision.5.3 You may immediately end this Agreement if:5.3.1 we have breached any of our obligations under thisAgreement and we have not or cannot put right thatbreach within a reasonable period after you have drawnit to our attention; or5.3.2 we suffer any event of insolvency.6. EMPLOYMENT OF STAFF6.1 if, during this Agreement and for a period of 6 monthsafter the termination of this Agreement, you (directly orindirectly):6.1.1 employ or otherwise engage the services of anymember of our staff who has had contact with your childunder this Agreement in the last 6 months; and/or6.1.2 allow or permit the provision of any childcare service toyour children by any member of our staff who has hadcontact with your child under this Agreement in the lastsix months; then you shall pay us a figure representing20% of the relevant member of staff’s gross annualsalary at the time they left our employment and/or service. This figure represents the costs to us ofrecruiting a suitable replacement member of staff.7. GENERAL7.1 We have an obligation to report any instances wherewe consider that a child may have been neglectedor abused to the relevant authorities. We may do sowithout your consent and / or without informing you.7.2 If the nursery that your child attends has to closeor we take the decision to close due to events andcircumstances which are outside our control, we shallbe under no obligation to provide alternative childcarefacilities to you. If the closure exceeds 3 days in duration(excluding any days when the nursery would otherwisebe closed), we will credit you with an amount thatrepresents the number of days the nursery is closed inexcess of 3 days.7.3 If you have any concerns regarding the service weprovide, please discuss these with your child’s keyperson. If these concerns have not been resolved toyour satisfaction please contact the Nursery Manager.Customer satisfaction is of paramount importance to usand any concerns/ complaints will be reported to theappropriate Operations Manager for review.7.4 We carry a wide range of toys and equipment at ournurseries. Unless we specifically request otherwiseyour child should not bring any of their own toys tonursery. If they do bring toys with them, we accept noresponsibility for any loss or damage to those toys.7.5 From time to time we may have photographs takenof the children who attend our nurseries. Thesephotographs may be used for promotional purposes.If you do not wish your child to be included in thesephotographs, you should write to the nursery manager.7.6 As the number of children with nut allergies isincreasing, with the support of parents we aim to keepthe facility NUT FREE. Parents are requested not to sendfood or empty food packaging into the nursery. Parentsare also requested not to use creams, sun creams, oilsetc on their children that may contain nut oil e.g. arachis,as this may have sever consequences to another child ormember of staff.
Short application formNURSERY NAMEParent detailsParent’s name:Address:Town:Postcode:Telephone home:Telephone work:Mobile number:Fax number:Email address:Number of children:Relationship to children:David Lloyd Membership No:if applicableChild detailsChild name:Gender:Date of birth:Religion:Illness/Conditions:Medically advised allergy:Special needs:Dietary requirements:
Date placement requiredDays AM PM ALL DAYMondayTuesdayWednesdayThursdayFridayAgreementI/we apply for a place on the Tinies terms and conditions which I/we have read. Upon a placebeing made available I/we shall provide payment for the booking fee which is non refundable,and the deposit which will be refunded when my/our child leaves Tinies or at Tinies discretionused to reduce any outstanding debt owed by me/us to Tinies when my/our child leaves.Signed Signed(Where there is more than one parent, will both please sign)Date:
Finchley2012/2013Opening TimesMonday – Friday: 7.30am to 6pmMorning Session: 7.30am to 1pm*Afternoon Session: 1pm to 6pmAnnual HolidaysThe nursery will be closed on all Bank, Public Holidays 3 additional days betweenChristmas and New Year.Weekly FeesFees are based on 51 weeks per year, paid monthly, in advance, by direct debit.A minimum booking of 2 sessions is required.Full TimeDays per week £ Per Day £ Per Week £ Per Month5 £56.33 £281.65 £1197Part TimeDays Per Week £ Per Day £ Per Week £ Per Month1 £64 £64 £2722 £64 £128 £5443 £64 £192 £8164 £64 £256 £1088SessionalSessional per week £ Per Morning £ Per Afternoon7.30am – 1pm* 1pm – 6pm1 £36.50 £33Included in the priceOur prices are inclusive of all nappies, wipes, lunches and group tennis, football, sporthall sessions, foreign language activity classes. Swimming lessons are an additionalextra can be arranged directly with your Nursery Manager.
David Lloyd MembersParents and children that are members of David Lloyd will be have priority access onour waiting list where applicable in addition receive up to a 10% discount on ourpublished prices.Registration Late Charges Early YearsFree Entitlement FundingRegistration: A refundable deposit of £50 per day (e.g. £250 for a 5 day week,£50 for 1 day week) is required to secure a place plus a £30 registration fee(non refundable). The deposit will be deducted from the last month’s feeswhen the correct notice period is given.Early Years Funding* will apply to all children in the first term after their thirdbirthday. Morning sessions for children receiving funding are from 8am.Late Pick Ups: If you pick your child up late a fee of £20 per 15 minuteswill be charged.Please contact us on 020 8343 8500 to arrange a visit or e-mail us atFinchley@tinies.com